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Effective 24 July, 2020
The references to "we", "us" and "our" are references to Toyota New Zealand Limited, Toyota Financial Services Limited, Daihatsu and Lexus. References to "dealers" or "your dealer" are references to the authorised dealers of any of those companies.
By using this website, you accept these Terms of Use and are bound by them. If you do not accept these Terms of Use, you should not use this website.
Additional terms may apply to specific goods or services or online tools or functions provided through or on this website. Where we indicate on this website that additional terms apply, you must read these Terms of Use in conjunction with those additional terms. If there is any inconsistency between these Terms of Use and those additional terms, the additional terms will prevail (unless we expressly tell you otherwise).
We may amend these Terms of Use in whole or in part from time to time. Amendments will be effective immediately when we post the amended Terms of Use on this website. You are responsible for ensuring you are familiar with the latest Terms of Use. By continuing to use this website, you agree to be bound by the Terms of Use as amended (whether or not you have received any amendments).
We (and our licensors or suppliers, as the case may be) own all intellectual property rights in this website, including all of the content of this website (such as text, graphics, logos, icons and sound recordings) and all software code underlying and forming part of this website.
You may not without our prior written permission, in any form or by any means:
You agree to use this website in a manner that complies with all applicable laws and regulations and that does not infringe our rights, nor the rights of anyone else, nor restricts or inhibits their use and enjoyment of this website. Without limiting this, in particular, you agree not to:
You agree to indemnify and keep indemnified us from and against all actions, claims, costs (including legal costs and expenses), losses, proceedings, damages, liabilities, or demands suffered or incurred by us to any person arising out of or in connection with your failure to comply with these Terms of Use.
Except as required by law, neither we nor our dealers nor Toyota Finance New Zealand Limited nor Aioi Nissay Dowa Insurance Company Ltd (trading as “Toyota Insurance”) will be liable in any way whatsoever to any person for any cause of action arising directly or indirectly out of the information contained in this website or these Terms of Use. Further, we and our dealers are not bound in any way to offer, make available or provide any of the goods or services referred to in this website.
This website and these Terms of Use is governed by the laws of New Zealand. When you access this website, you submit to the exclusive jurisdiction of the New Zealand courts.
Effective 24 July, 2020
The material contained in this website is intended for general information purposes only. Every effort has been made to ensure that the information on this site is correct and up to date, however, Toyota New Zealand Limited does not provide any warranty as to the completeness or accuracy of the information and, subject to applicable laws, does not accept any liability for damages of any kind resulting from the access or use of this site and its contents. The accuracy of the information provided in this website, some models, specification, colours, accessories or pricing is subject to change at any time without notice. Please contact your Toyota Dealer for further information and confirmation.
The colours on this web site may differ from actual colours due to variations in the electronic rendering process. Also, the images and content of this website may have been sourced globally and may differ to New Zealand specifications.
Toyota does not accept any liability for the accuracy or content of information on this website that belongs to third parties; nor for the accuracy or content of any third-party website that you may access via a hyperlink from this site.
Links to other websites should not be taken as endorsement of those sites or products offered on those sites. This includes websites that may host Toyota content (e.g., video files on YouTube). Toyota does not endorse advertising, related material, or other content you may view on such sites while accessing Toyota content.
When visiting other websites, please refer to the conditions of use and copyright policies of those sites.
Prices and specifications are subject to change without notice. Please contact your dealer for confirmation.
“RSP” means Recommended Selling Price. It is a recommendation only and there is no obligation on Toyota New Zealand nor Dealers to comply with the recommendation.
“RRP” means Recommended Retail Price. It is a recommendation only and there is no obligation on Toyota New Zealand nor Dealers to comply with the recommendation.
“TDP” means Toyota Driveaway Price. Our Toyota Driveaway Price means just that, it's the total cost you will pay to drive away in your new Toyota. Toyota New Zealand Limited sets the price of the vehicle to include GST, pre-delivery costs, WoF/COF, registration, number plate, tank of fuel, floormats, 1000km RUC (if applicable) and TCSA.
“MRP” means Maximum Retail Price. It is the maximum price at which goods and services may be resupplied.
Vehicle accessory prices shown are inclusive of estimated fitting costs unless otherwise specified. The estimated fitted price is based on factory fitment at time of order. The estimated price assumes a recommended selling price for the accessory plus an estimate for the labour required to implement the fitting. Actual Dealer fitted prices may vary from the prices stated. Some Toyota Genuine Accessories are not available for all models/grades. Accessories may require painting to match vehicle body colour. Tyre purchase and fitment are not included in the accessory wheel purchase price.
Fuel Consumption figures are tested under controlled conditions and are provided for comparison purposes, actual results will vary according to vehicle usage and operating conditions. For more information click here.
In this policy the “Toyota Group” (or “we” or “us”) is:
Please note that “Lexus” is a brand and division of Toyota New Zealand Limited.
We understand that your personal information and credit information (“information”) is important to you and we value your trust. This policy sets out how the Toyota Group handles your information. It also includes how we handle information collected from third parties, such as your credit report through the credit reporting system if you obtain finance with us.
We are bound by the Privacy Act 2020 (“Privacy Act”) and all supporting regulations.
The Toyota Group is part of the Toyota Network, which includes:
The Toyota Group collects and shares with other members of the Toyota Network your personal information so that Toyota Network can provide you with an integrated Toyota guest experience including allowing you to be known across the Network regardless of which Toyota entity you choose to deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your information may be disclosed to Toyota Network service providers in New Zealand and overseas for these purposes. Any information we share overseas will be subject to comparable safeguards to those under the Privacy Act 2020.
The kinds of information that we collect and hold about you will depend on the nature of your dealings with us.
Information we collect about you: We may collect and hold information about you including:
If you do not wish to provide particular information, we may not be able to respond to your query, provide you with our products and services or assess your application for a product or service.
Sensitive information: We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). Sensitive information includes information about your health, race, ethnic origin and religious beliefs.
Providing someone else’s personal information: If you provide us with personal information about another person (such as a joint vehicle owner or authorised driver or contact person), please tell them about this Policy so they are aware that you have provided their information to us and that they can read this Policy to understand how their information will be handled.
Whenever you visit or interact with a Toyota Group website or other online platform of ours (“Platforms”), we, as well as any third-party service provider and/or advertiser, may use a variety of technologies that automatically or passively record information about how the Platform is accessed and used (“Usage Information”). Usage Information may include your IP address or other unique identifier for the device used to access a Platform ("Device Identifier"), browser type, “Device” type (computer, mobile phone, tablet or other device), operation system, application version, date and time of visit, pages viewed, preceding page views and your use of features or applications on the Platform such as interactions with connections or groups.
Usage Information helps us keep our Platforms relevant to users and allows us to tailor content to a user’s interests. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we will treat it as personal information.
We may use Device Identifiers to help us administer Platforms, diagnose problems with our servers, analyse trends, observe Platform usage and activity over time, help identify you and your shopping cart, and gather broad demographic information for aggregate use.
Cookies (data files placed on a Device when it is used to visit a Platform) may be used to associate you with social media platforms like Facebook and, if you so choose, enable interaction between your activities on our Platforms and those social media platforms. We or our vendors may place cookies on your Device for security purposes, to facilitate site navigation and personalise your experience while visiting our Platforms (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location or demographic information).
To learn how you may manage cookies, or delete cookies that have already been installed, please refer to your browser’s help menu or instructions. If you disable or opt out of receiving cookies, some features and functions on our Platforms may not work properly or fully because we may not be able to recognise and associate you with your Toyota account(s). In addition, the offers we provide may not be as relevant to you or tailored to your interests.
Remarketing: We use Google Adwords Remarketing to advertise our products and services online. Third party vendors, including Google, use cookies to display relevant ads based on your past visits to our website(s). Google Remarketing allows us to tailor our marketing to better suit your needs and display ads that are relevant to you. We respect your privacy and any data collected will be used in accordance with this privacy policy, Google's privacy policy or the privacy policy of other remarketing services that we may use.
If you do not wish to participate in our Google Adwords Remarketing, you can opt out by visiting Google's Ads Preference Manager (myaccount.google.com/u/0/privacy?pli=1#ads). You can also opt out of any third party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page www.networkadvertising.org
We may collect information in a variety of ways, including directly from you, for example:
We also collect personal information about vehicle owners from the Motor Vehicle Register, in accordance with our authorisation to access the Motor Vehicle Register for specified purposes under section 241 of the Land Transport Act 1998.
We may collect information from organisations within the Toyota Network, such as:
Sometimes, we may collect your information from third parties such as:
The Toyota Group collects, holds, uses and discloses your information for a variety of purposes including:
We may publish (including by posting on social media) customer testimonials/video testimonials which may contain personally identifiable information. We will obtain the customer’s consent prior to publishing the testimonial along with their name.
The Toyota Network (or any of the entities which make up the Toyota Network including their agents and contractors if any acting on their behalf) may send you direct marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with Toyota Dealers or other promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.
Please note that the organisations comprising the Toyota Network are separate organisations. If you do not wish to receive marketing communications and surveys from a member of the Network, you can let that organisation know at any time using the contact details in their respective privacy policies or utilising the “unsubscribe” or other opt-out function offered by the organisation.
If you do not wish to receive any marketing communications from Toyota NZ or Toyota Finance, you can let the relevant organisation know using the contact details provided in section 14 “Contacting us” below, or by utilising the “unsubscribe” function in electronic communications from the organisation. In some circumstances we may need to contact you to obtain additional information, verify your identity or to clarify your request, in order to action it.
Your consent to receive direct marketing communications from the Toyota Network in the above ways will be deemed if you do not opt out when you are offered the opportunity to do so, and will remain current on an ongoing basis unless and until you advise otherwise.
If the law requires us to provide you with information about our products or services (for example, product recalls), we will provide that information even if you have elected not to receive information about our products and services generally.
We may share your information within the Toyota Network in order to provide an integrated Toyota guest experience across our Network.
Your vehicle logbook data, and service and repair history (including in relation to warranty and recalls, if applicable) may be made available to subsequent owners (if any) of your vehicle. We do not disclose any personally identifying information about you to subsequent owners of your vehicle.
We may disclose your information to others including:
Examples of our third party agents or contractors include:
We may also disclose your information to third parties where required or authorised by or under law.
We will not sell, pass on, or share any information you provide to us with any third parties that are not part of the Toyota Network.
In this section 8, references to “we”, “us” or “our” refer to Toyota Finance only, not Toyota NZ. Toyota Finance participates in the comprehensive credit reporting system to make better and more informed decisions about providing credit to our customers. When you apply for credit with Toyota Finance, or propose to be a guarantor, we may request a credit report about you from a CRB. Credit reports contain information about your credit history that will help us assess your credit worthiness and your ability to repay credit.
What credit information and credit eligibility information do we collect and hold?
The credit information we collect and hold includes your identification details, the type of credit you hold, the amount of credit borrowed, the terms and conditions of your credit, when your credit was opened or closed, whether or not you have met your repayment obligations under your loan contract and loan contracts with other credit providers, and information about your credit worthiness. The credit eligibility information we collect and hold includes credit reports obtained from a CRB and our own rating or score which help us to assess your creditworthiness.
What do we do with credit information and credit eligibility information?
We collect, hold, use and disclose credit information and credit eligibility information about you for purposes which include:
We will use the information obtained from a CRB, and combine it with information we already hold about you, to calculate our own rating or score to help us assess your creditworthiness.
We may also disclose to the CRB if you have not met the payment obligations under your loan contract or if you have committed a serious credit infringement (for example fraud). Some of the information we disclose to a CRB may be included in your credit report and provided to other credit providers to help them assess your creditworthiness.
What are your rights?
You have the right to ask a CRB not to use your information for the purpose of pre-screening or direct marketing by a credit provider. You can ask them not to use or disclose this information for a period of time if you reasonably believe that you have been, or are likely to be, a victim of fraud.
We may hold information about you in digital and paper forms. We take reasonable steps to protect your information from misuse, loss, interference, and from unauthorised access, modification or disclosure. Some of the ways we protect your information include:
We may disclose your information to organisations located overseas. These include:
Any information we share overseas will be subject to comparable safeguards to those under the Privacy Act 2020.
You can generally access and request the correction of information we hold about you by contacting us in any of the ways set out at the bottom of this policy. Please note that the organisations comprising the Toyota Network (that is, each of Toyota NZ, Toyota Finance, each Toyota Dealer, and Toyota Insurance) are separate organisations, and each organisation may hold different information about you (if any).
Access to your information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or if the request for access is frivolous or vexatious. If we deny or restrict your access, we will write to you to let you know why, unless, having regard to the grounds for the refusal, it would be unreasonable for us to do so. You may make a complaint about a refusal to the Office of the Privacy Commissioner.
We rely on the information that we hold about you to provide our products and services to you, and to perform our business functions. Therefore, it is very important that the information we hold is accurate, complete, up to date and relevant. This means that, from time to time, we may ask you if your information is still accurate and up to date. If you find that any information that we hold about you is incorrect, you should contact us immediately and we will take reasonable steps to correct it.
If you believe that your privacy has been compromised, or if you feel that we have breached the privacy laws, you are entitled to make a complaint. Complaints can be made by contacting the person or department you were dealing with, or by contacting us using our contact details set out at the bottom of this policy.
We endeavour to respond to you within 24 hours to acknowledge the complaint and explain how we will investigate it. This may include consulting with the CRB or other credit providers if the complaint relates to your credit information. We will try to resolve your complaint within 20 working days and write to you to explain the reasons for our decision. When this is not possible, we will contact you and let you know how long it will take for us to resolve your complaint.
If your complaint is not satisfactorily resolved, you can contact us to discuss your concerns or lodge a complaint with Office of the Privacy Commissioner by visiting www.privacy.org.nz, calling 0800 803 909 or using the online complaint form. If your complaint relates to your finance with us you may access the Insurance and Financial Services Ombudsman Service at www.ifso.nz or by calling 0800 888 202.
If your enquiry relates to Toyota NZ (Toyota vehicles, parts, accessories), you can contact Toyota NZ by:
If your enquiry relates to Toyota Finance (Toyota finance and roadside assist), you can contact Toyota Finance by:
If your enquiry relates to Toyota Vehicle Insurance, you can contact Toyota Vehicle Insurance by:
We may change this Privacy Policy at any time by publishing the amended version on our website.
Effective 24 July, 2020
The following General Terms and Conditions apply to the Service Advantage offer:
Effective 24 July, 2020
Effective 24 July, 2020
Product 1 – Signature Class Warranty Package for non-hybrid vehicles
Product 2 – Signature Class Warranty Package for hybrid vehicles
Note: Signature Class Warranty on hybrid vehicles first registered in New Zealand includes the transfer of the balance of the New Vehicle Hybrid Battery Warranty up to 160,000km/8 years* where applicable (*whichever occurs first under normal operating conditions). This offer is not available on imported Hybrids.
Product 3 – Signature Class Warranty Package for imported hybrid vehicles
Note: Vehicle use which deems this warranty ineligible will receive Package 2 - Signature Class Hybrid Warranty.
Signature Class Warranty Package Eligibility Summary:
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Product 1 |
Product 2 |
Product 3 |
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Vehicle Type |
3 Year Signature Class warranty |
4 year Signature Class warranty |
5 year Signature Class warranty |
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NZ new vehicle - non-hybrid |
1 year upgrade available* |
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NZ new vehicle - hybrid |
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1 year upgrade available* |
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Imported vehicle - non-hybrid |
1 year upgrade available* |
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Imported vehicle - hybrid |
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Imported vehicle - hybrid* |
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* Imported vehicles not eligible for product 3 are eligible for product 2 |
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* Package is eligible for one year upgrade at time of purchase |
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Effective 24 July, 2020
“Toyota Certified Package” refers to the Warranty, Toyota Care Roadside Assistance and Warrant of Fitness (WOF) plan as a combined offer.
Toyota Certified Package
Eligible Vehicles:
Package Inclusions:
Minimum of one year (12 months), unlimited kilometre Toyota Care Used Vehicle Warranty.
Package is eligible for upgrade at time of vehicle purchase only to a maximum of four years (48 months).
Additional Terms
Effective 24 July, 2020
This warranty applies to Toyota Genuine Parts as follows.
Service Parts Warranty
Counter Sales Parts Warranty
Accessories
* Whichever occurs first under normal operating conditions.
Effective 24 July, 2020
Effective 24 July, 2020
The following General Terms and Conditions apply to all promotions on this website, unless otherwise specified:
Effective 1 January, 2021
Eligibility
How to Enter
The Prize
The Prize Draw
Further Terms and Conditions
GST
Race or America’s Cup Cancellation/Postponement
This promotion is being run by Toyota New Zealand Limited, Roberts Line, P O Box 46, Palmerston North 4440. To contact Toyota New Zealand, phone 0800 869 682.
Effective 24 July, 2020
Effective 25 February, 2021
Manukau Toyota
Address: 1 Gladding Place, Manukau
Phone: 09 2622887
Botany Toyota
Address: Cnr Te Irirangi & Accent Drives, East Tamaki
Phone: 09 2733110
Papakura Toyota
Address: 300 Great South Road, Papakura
Phone: 09 2950050
Pukekohe Toyota
Address: 45 Manukau Road, Pukekohe
Phone: 09 2370466
These terms & conditions are subject to Toyota New Zealand’s General Terms & Conditions and Privacy Policy unless otherwise specified below.
Effective 24 July, 2020
Terms of Use
Effective 24 July, 2020
Terms of Use
Effective 31 August, 2020
1. Express Maintenance is only available at Pacific Toyota Tauranga, excluding Bayfair and Whakatane branch.
2. Not available on all Toyota Models: please check with your Authorised Toyota Store for the specific requirements of your Toyota;
3. While every endeavour is taken to ensure Express Maintenance will take a maximum of 60 minutes, Toyota cannot guarantee that the nature of every service will allow completion within this time, and therefore takes no responsibility for loss of any kind which arises from an Express Maintenance Service which takes in excess of 60 minutes.
4. The 60 minute service is based on 15,000km type service with no additional extra items required.
5. Bookings are essential and cannot be combined with other offers or services.
Effective 24 July, 2020
1. Express Maintenance is only available at Rutherford & Bond Wellington
2. Not available on all Toyota Models: please check with your Authorised Toyota Store for the specific requirements of your Toyota;
3. While every endeavour is taken to ensure Express Maintenance will take a maximum of 60 minutes, Toyota cannot guarantee that the nature of every service will allow completion within this time, and therefore takes no responsibility for loss of any kind which arises from an Express Maintenance Service which takes in excess of 60 minutes.
4. The 60 minute service is based on 15,000km type service with no additional extra items required.
5. Bookings are essential and cannot be combined with other offers or services.
Effective 24 July, 2020
From time to time Toyota New Zealand Limited may run Competitions and Prize Giveaways (Promotions) on the Toyota New Zealand Facebook page Timeline, the Toyota 86 New Zealand Facebook page Timeline, the Toyota 4x4 New Zealand Facebook page Timeline, the Toyota Racing New Zealand Facebook page Timeline, the Toyota Kiwi Guardians Facebook page Timeline and other partner social media accounts.
By entering such a Promotion and by accepting a Prize, you agree to these Terms and Conditions:
Effective 30 October, 2020
The following General Terms and Conditions apply to all prize draws on this website, unless otherwise specified.
These terms and conditions are subject to the Toyota New Zealand Prize Draw Terms and Conditions, unless specified below.
Effective 24 July, 2020
These terms and conditions are subject to the Toyota New Zealand Prize Draw Terms and Conditions, unless specified below.
Effective 12 November, 2020
These terms and conditions are subject to the Toyota New Zealand Prize Draw Terms and Conditions, unless specified below.
Effective 19 November, 2020
These terms and conditions are subject to the Toyota Facebook Prize Giveaway Terms and Conditions, unless specified below.
These Terms and Conditions (“Terms”), which incorporate our Privacy Policy and other documents referred to within these Terms, govern the supply of any products ordered by you on the Toyota New Zealand website (“Site”) and your use of the Site. By browsing, accessing, using the Site or ordering a product (“Order”), you agree to be legally bound by these Terms. We may change these Terms at any time, and the revised Terms will be made available on our Site. By continuing to use the Site you agree to be bound by such revised Terms.
When making an Order, you must follow the instructions on the Site as to how to make your Order and for making changes to your Order before you submit it.
Once you select a product that you wish to Order, irrespective of any previous price you have seen or heard, you will then be shown or told (on the Site) the price you must pay including Goods and Services Tax (“GST”) and any other charges, including any charges you are liable to have the products delivered to the address provided by you (“Delivery Fees”). Unless otherwise stated all charges are in New Zealand dollars.
You must pay for the Order in full at the time of ordering by one of the payment methods we accept on the Site. You must be fully entitled to use the payment method used for purchases. The payment method must have sufficient funds, credit or other payment facilities to cover the purchase. We are not responsible for the decisions of payment providers to allow you to use their service, or provide any warranties or assurances about them. If a particular service is not available to you, you should use another valid payment method.
By making an Order, you expressly authorise us, before accepting your Order, to perform credit and security checks and, where we feel necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit card number, to validate your credit card, to obtain an initial credit card authorisation, to conduct loss minimisation and anti-fraud measures and to authorise individual purchase transactions.
If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact our customer services team immediately on 0800 869 682, although please note we cannot guarantee that we will be able to amend your Order in accordance with your instructions and that fees may be applicable to process a change.
When you place an Order, you will receive from us an Order confirmation by email. This email will only be an acknowledgement and will not constitute acceptance of your Order. A contract between us for the purchase of the goods (“Contract”) will not be formed until you receive a shipment confirmation email from us. We are not obliged to supply the product to you until we have accepted your Order. We may in our discretion refuse to accept an Order from you for any reason.
Until the time when we accept your Order, we reserve the right to refuse to process your Order and you have the right to cancel your Order. If we or you have cancelled your Order before it has been accepted, we will promptly refund any payment already made by you to your original payment method. We will not change any Terms applying to an existing Order that has already been accepted by us; the Terms that will apply to any such Order are the Terms that applied at the time you placed the order.
In the event malicious activity is discovered during the ordering process (for example, the payment gateway is hacked, ransomware is discovered, your personal information or that of other customers is compromised or any other cyber-attack) we reserve the right to cancel or refuse to process your Order.
We aim to deliver products to you at the place of delivery (“Delivery”) requested by you within the time indicated by us at the time of your Order, but we can’t absolutely guarantee firm Delivery dates or times. Delivery options are set out although such information is indicative only. Delivery may be delayed by circumstances outside of our control.
We will try to let you know if we expect to be unable to meet our estimated Delivery date or time, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or delayed delivery.
We will aim to leave the Order at the address advised by you at the time of purchase. You must ensure that you are able to take Delivery of the product without undue delay and at any time reasonably specified by us. Our delivery partners may contact you via SMS prior to delivery to provide you with different delivery options, including giving ‘authority to leave’ the item at the address, or have delivery re-routed to a collection point. Alternatively, the courier may leave a card requesting your instructions on either re-delivery or collection from the carrier or a collection point.
By default, you provide authority to leave items at the address specified in your Order. If the delivery driver deems the area unsafe in their discretion, your Order will be redirected to a collection point, redelivered in the next Delivery run (where available) or returned to our Warehouse. If Delivery or collection is delayed through your unreasonable refusal to accept Delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept Delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following.
Please note that we only deliver to addresses in New Zealand. Also, it might not be possible for us to deliver to some locations. If we are unable to deliver to your location, we will inform you on the relevant product page, or alternatively use the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
Unless otherwise specified by you, all risk in the product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product.
You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.
We aim to provide you with products of the highest standard and quality. If you have received a product with a defect, please contact our customer services team on 0800 869 682 as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible. You may be asked to provide further information to support your claim to assist us with our assessment of the goods.
If the product is confirmed to have a defect, we will replace or repair the product or refund the price of the product to your original payment method, as appropriate. If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the Consumer Guarantees Act 1993, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.
It does not constitute as a defect if, in our reasonable opinion, a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.
We may terminate a Contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will refund any money received from you using the same method originally used by you to pay for the product. If the refund transaction fails, we will advise you of this and make arrangements to process the refund via a different method.
If you wish to cancel your Order, please contact our customer services team. Once an Order has been processed it cannot be cancelled and the item must instead be returned to us in accordance with the returns policy.
In addition to your rights in relation to faulty products in clause 2, and subject to the restrictions set out in clause 5.2, you can return any product:
Please note that products sealed for hygiene reasons (e.g. jewellery, watches, drink bottles, swimwear, hair accessories, earphones, beauty and grooming products) can only be returned under change of mind returns policy if the seal is intact excluding underwear and earrings (which cannot be returned, unless deemed faulty, or if you otherwise have a remedy under New Zealand consumer law).
To ensure these returns are assessed and processed swiftly, you must follow the instructions set out under ‘Return Process’. All items must be returned via courier to Toyota New Zealand and not a local Store.
Upon receiving and inspection of your return, we will contact you about next steps. Once determined the return is in compliance with clause 6.1, we will refund the price of the product returned to your original payment method.
We will not refund any Delivery Fees that you have paid at purchase to have the product shipped to you, or the cost of any packaging you provide to send the items back to us.
We monitor return rate frequency and value for fraud, abuse and general security purposes. In the event of elevated return frequency and values, we are entitled to close or block access to your Account or deny you from making future orders.
Nothing in this clause is intended to exclude any of your statutory rights as a consumer under the Consumer Guarantees Act 1993.