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Effective 1 January, 2024
The references to "we", "us" and "our" are references to Toyota New Zealand Limited, Toyota Financial Services Limited, and Aioi Nissay Dowa Insurance Company Ltd (trading as “Toyota Insurance”). References to "Dealers" or "your Dealer" are references to Authorised Toyota Dealers.
By using this website, you accept these Terms of Use and are bound by them. If you do not accept these Terms of Use, you should not use this website.
Additional terms may apply to specific goods or services, or online tools or functions provided through or on this website. Where we indicate on this website that additional terms apply, you must read these Terms of Use in conjunction with those additional terms. If there is any inconsistency between these Terms of Use and those additional terms, the additional terms will prevail (unless we expressly tell you otherwise).
We may amend these Terms of Use in whole or in part from time to time. Amendments will be effective immediately when we post the amended Terms of Use on this website. You are responsible for ensuring you are familiar with the latest Terms of Use. By continuing to use this website, you agree to be bound by the Terms of Use as amended (whether or not you have received any amendments).
We (and our licensors or suppliers, as the case may be) own all intellectual property rights in this website, including all of the content of this website (such as text, graphics, logos, icons and sound recordings) and all software code underlying and forming part of this website.
You may not without our prior written permission, in any form or by any means:
You agree to use this website in a manner that complies with all applicable laws and regulations and that does not infringe our rights, nor the rights of anyone else, nor restricts or inhibits their use and enjoyment of this website. Without limiting this, in particular, you agree not to:
You agree to indemnify and keep indemnified us from and against all actions, claims, costs (including legal costs and expenses), losses, proceedings, damages, liabilities, or demands suffered or incurred by us to any person arising out of or in connection with your failure to comply with these Terms of Use.
Except as required by law, neither we nor our Dealers will be liable in any way whatsoever to any person for any cause of action arising directly or indirectly out of the information contained in this website or these Terms of Use. Further, we and our Dealers are not bound in any way to offer, make available or provide any of the goods or services referred to in this website.
This website and these Terms of Use is governed by the laws of New Zealand. When you access this website, you submit to the exclusive jurisdiction of the New Zealand courts.
Effective 1 January, 2024
The material contained in this website is intended for general information purposes only. Every effort has been made to ensure that the information on this site is correct and up to date, however, Toyota New Zealand Limited does not provide any warranty as to the completeness or accuracy of the information and, subject to applicable laws, does not accept any liability for damages of any kind resulting from the access or use of this site and its contents. The accuracy of the information provided in this website, some models, specification, colours, accessories, or pricing is subject to change at any time without notice. Please contact your Dealer for further information and confirmation.
The colours on this web site may differ from actual colours due to variations in the electronic rendering process. Also, the images and content of this website may have been sourced globally and may differ to New Zealand specifications.
Toyota New Zealand Limited does not accept any liability for the accuracy or content of information on this website that belongs to third parties; nor for the accuracy or content of any third-party website that you may access via a hyperlink from this site.
Links to other websites should not be taken as endorsement of those sites or products offered on those sites. This includes websites that may host Toyota content (e.g., video files on YouTube). Toyota New Zealand Limited does not endorse advertising, related material, or other content you may view on such sites while accessing Toyota content.
When visiting other websites, please refer to the conditions of use and copyright policies of those sites.
Prices and specifications are subject to change without notice. Please contact your Dealer for confirmation.
“RSP” means Recommended Sale Price and is a special offer price, for a limited time. The recommended sale prices are recommended only and there is no obligation for us or our dealers to comply with the recommendation. When on-road costs are applicable, these are specified as additional to the prices shown
“RRP” means Recommended Retail Price. It is a recommendation only and there is no obligation on Toyota New Zealand Limited nor Dealers to comply with the recommendation.
“TDP” means Toyota Driveaway Price. TDP is the total cost you will pay to drive away in your new Toyota. Toyota New Zealand Limited sets the price of the vehicle to include GST, Tyre Stewardship Fee, pre-delivery costs, WOF/COF, registration, number plate, tank of fuel, floormats, 1000km RUC (if applicable) and Service Advantage. Unless otherwise stated, TDP excludes any fee, levy or rebate that applies by law to your purchase.
“MRP” means Maximum Retail Price. It is the maximum price at which goods and services may be resupplied.
Vehicle accessory prices shown are inclusive of estimated fitting costs unless otherwise specified. The estimated fitted price is based on factory fitment at time of order. The estimated price assumes a recommended selling price for the accessory plus an estimate for the labour required to implement the fitting. Actual Dealer fitted prices may vary from the prices stated. Some Toyota Genuine Accessories are not available for all models/grades. Accessories may require painting to match vehicle body colour. Tyre purchase and fitment are not included in the accessory wheel purchase price.
Fuel/energy consumption, emission, annual fuel cost, and driving range figures are based on laboratory tests under controlled conditions. Some WLTP figures are based on converted NEDC test results and are for comparison purposes only. Actual results will vary depending on factors such as vehicle usage and operating conditions. You should not expect that the fuel/energy consumption, emission and driving range figures will be achieved in real world driving conditions. The specification listed is on a provisional basis and therefore may be subject to change. For more information click here.
In this policy the “Toyota Group” (or “we” or “us”) is:
Please note that “Lexus” is a brand and division of Toyota NZ.
We understand that your personal information and credit information (“information”) is important to you and we value your trust. This policy sets out how the Toyota Group handles your information. It also includes how we handle information collected from third parties, such as your credit report through the credit reporting system if you obtain finance with us.
We are bound by the Privacy Act 2020 (“Privacy Act”) and all supporting regulations.
The Toyota Group is part of the Toyota Network, which includes:
The Toyota Group collects and shares with other members of the Toyota Network your personal information so that Toyota Network can provide you with an integrated Toyota guest experience including allowing you to be known across the Network regardless of which Toyota entity you choose to deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your information may be disclosed to Toyota Network service providers in New Zealand and overseas for these purposes. Any information we share overseas will be subject to comparable safeguards to those under the Privacy Act 2020.
The kinds of information that we collect and hold about you will depend on the nature of your dealings with us.
Information we collect about you: We may collect and hold information about you including:
If you do not wish to provide particular information, we may not be able to respond to your query, provide you with our products and services or assess your application for a product or service.
Sensitive information: We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). Sensitive information includes information about your health, race, ethnic origin and religious beliefs.
Providing someone else’s personal information: If you provide us with personal information about another person (such as a joint vehicle owner or authorised driver or contact person), please tell them about this Policy so they are aware that you have provided their information to us and that they can read this Policy to understand how their information will be handled.
Whenever you visit or interact with a Toyota Group website or other online platform of ours (“Platforms”), we, as well as any third-party service provider and/or advertiser, may use a variety of technologies that automatically or passively record information about how the Platform is accessed and used (“Usage Information”). Usage Information may include your IP address or other unique identifier for the device used to access a Platform ("Device Identifier"), browser type, “Device” type (computer, mobile phone, tablet or other device), operation system, application version, date and time of visit, pages viewed, preceding page views and your use of features or applications on the Platform such as interactions with connections or groups.
Usage Information helps us keep our Platforms relevant to users and allows us to tailor content to a user’s interests. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we will treat it as personal information. If you provide personal information such as your name and contact details via a Toyota Group form or other means, your Usage Information may be associated with you as a specific and identifiable person.
We may use Device Identifiers to help us administer Platforms, diagnose problems with our servers, analyse trends, observe Platform usage and activity over time, help identify you and your shopping cart, and gather broad demographic information for aggregate use.
Cookies (data files placed on a Device when it is used to visit a Platform) may be used to associate you with social media platforms like Facebook and, if you so choose, enable interaction between your activities on our Platforms and those social media platforms. We or our third-party vendors may place cookies on your Device for security purposes, to facilitate site navigation and personalise your experience while visiting our Platforms (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location or demographic information).
To learn how you may manage cookies, or delete cookies that have already been installed, please refer to your browser’s help menu or instructions. If you disable or opt out of receiving cookies, some features and functions on our Platforms may not work properly or fully because we may not be able to recognise and associate you with your Toyota account(s). In addition, the offers we provide may not be as relevant to you or tailored to your interests.
Remarketing: We use Google Adwords Remarketing to advertise our products and services online. Third party vendors, including Google, use cookies to display relevant ads based on your past visits to our website(s). Google Remarketing allows us to tailor our marketing to better suit your needs and display ads that are relevant to you. We respect your privacy and any data collected will be used in accordance with this privacy policy, Google's privacy policy or the privacy policy of other remarketing services that we may use.
If you do not wish to participate in our Google Adwords Remarketing, you can opt out by visiting Google's Ads Preference Manager (myaccount.google.com/u/0/privacy?pli=1#ads). You can also opt out of any third party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page www.networkadvertising.org
We may collect information in a variety of ways, including directly from you, for example:
We also collect personal information about vehicle owners from the Motor Vehicle Register, in accordance with our authorisation to access the Motor Vehicle Register for specified purposes under section 241 of the Land Transport Act 1998.
We may obtain the name and address of vehicle owners from Waka Kotahi's Motor Vehicle Register to:
Any person can notify the Registrar that they do not wish to have their name(s) and address(es) made available under an authorisation.
For more information, read the ‘Authorised Access to Certain Names and Addresses Held on the Motor Vehicle Register’ Gazette notices dated 3 July 2018 and 21 September 2022.
We may collect information from organisations within the Toyota Network, such as our authorised Toyota Dealers, if you interact with or purchase products or services from that Dealer.
Sometimes, we may collect your information from third parties such as:
The Toyota Group collects, holds, uses and discloses your information for a variety of purposes including:
We may publish (including by posting on social media) customer testimonials/video testimonials which may contain personally identifiable information. We will obtain the customer’s consent prior to publishing the testimonial along with their name.
Marketing communications
The Toyota Network (or any of the entities which make up the Toyota Network including their agents and contractors if any acting on their behalf) may send you marketing communications to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with Toyota Dealers or other promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.
Your consent to receive marketing communications from the Toyota Network in the above ways will be deemed if you do not opt out when you are offered the opportunity to do so, and will remain current on an ongoing basis unless and until you advise otherwise.
If the law requires us to provide you with information about our products or services (for example, product recalls), we will provide that information even if you have elected not to receive information about our products and services generally.
How to unsubscribe from marketing communications
If you do not wish to receive any marketing communications from Toyota NZ, Toyota Finance, or Toyota Insurance about their products, services or activities you can utilise the "unsubscribe" function in the electronic communications from them. For emails, this is usually in the form of an unsubscribe button at the bottom of emails or instructions to "reply to this email". We may send you an email confirming that we have unsubscribed you as well as an email asking why you have unsubscribed (for example, an exit survey). Any such emails will be sent within 5 days after you have unsubscribed.
You are also welcome to let Toyota NZ, Toyota Finance, or Toyota Insurance know using the contact details provided in section 13 “Contacting us” below that you no longer wish to receive any marketing communications from that organisation. In some circumstances we may need to contact you to obtain additional information, verify your identity or to clarify your request, in order to action it. If we need to contact you for these reasons, we will do so within 5 days after you have let us know that you no longer wish to receive any marketing communications from Toyota NZ ,Toyota Finance, or Toyota Insurance.
Please note that the organisations comprising the Toyota Network (including Authorised Toyota Dealers) are separate organisations. If you do not wish to receive marketing communications and surveys from another member of the Toyota Network, you can let that organisation know at any time using the contact details in their respective privacy policies or utilising the “unsubscribe” or other opt-out function offered by the organisation. Unsubscribing from marketing communications from a member of the Toyota Network will not unsubscribe you from marketing communications from another member of the Toyota Network.
As mentioned, Lexus is a separate brand and division of Toyota NZ. If you do not wish to receive any marketing communications about Lexus, please go to the Lexus Group's Privacy and Credit Information Policy. Please note that, unless otherwise stated, unsubscribing from a member of the Toyota Network's marketing communications will not unsubscribe you from Lexus marketing communications.
We may share your information within the Toyota Network in order to provide an integrated Toyota guest experience across our Network.
Your vehicle logbook data, and service and repair history (including in relation to warranty and recalls, if applicable) may be made available to subsequent owners (if any) of your vehicle. We do not disclose any personally identifying information about you to subsequent owners of your vehicle.
We may disclose your information to others including:
Examples of our third party agents or contractors include:
We may also disclose your information to third parties where required or authorised by or under law.
We will not sell, pass on, or share any information you provide to us with any third parties that are not part of the Toyota Network.
In this section 8, references to “we”, “us” or “our” refer to Toyota Finance only. Toyota Finance participates in the comprehensive credit reporting system to make better and more informed decisions about providing credit to our customers. When you apply for credit with Toyota Finance, or propose to be a guarantor, we may request a credit report about you from a CRB. Credit reports contain information about your credit history that will help us assess your credit worthiness and your ability to repay credit.
What credit information and credit eligibility information do we collect and hold?
The credit information we collect and hold includes your identification details, the type of credit you hold, the amount of credit borrowed, the terms and conditions of your credit, when your credit was opened or closed, whether or not you have met your repayment obligations under your loan contract and loan contracts with other credit providers, and information about your credit worthiness. The credit eligibility information we collect and hold includes credit reports obtained from a CRB and our own rating or score which help us to assess your creditworthiness.
What do we do with credit information and credit eligibility information?
We collect, hold, use and disclose credit information and credit eligibility information about you for purposes which include:
We will use the information obtained from a CRB, and combine it with information we already hold about you, to calculate our own rating or score to help us assess your creditworthiness.
We may also disclose to the CRB if you have not met the payment obligations under your loan contract or if you have committed a serious credit infringement (for example fraud). Some of the information we disclose to a CRB may be included in your credit report and provided to other credit providers to help them assess your creditworthiness.
What are your rights?
You have the right to ask a CRB not to use your information for the purpose of pre-screening or direct marketing by a credit provider. You can ask them not to use or disclose this information for a period of time if you reasonably believe that you have been, or are likely to be, a victim of fraud.
We may hold information about you in digital and paper forms. We take reasonable steps to protect your information from misuse, loss, interference, and from unauthorised access, modification or disclosure. Some of the ways we protect your information include:
We may disclose your information to organisations located overseas. These include:
Any information we share overseas will be subject to comparable safeguards to those under the Privacy Act 2020.
You can generally access and request the correction of information we hold about you by contacting us in any of the ways set out at the bottom of this policy. Please note that the organisations comprising the Toyota Network (that is, each of Toyota NZ, Toyota Finance, Toyota Insurance, and each authorised Toyota Dealer) are separate organisations, and each organisation may hold different information about you (if any).
Access to your information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or if the request for access is frivolous or vexatious. If we deny or restrict your access, we will write to you to let you know why, unless, having regard to the grounds for the refusal, it would be unreasonable for us to do so. You may make a complaint about a refusal to the Office of the Privacy Commissioner.
We rely on the information that we hold about you to provide our products and services to you, and to perform our business functions. Therefore, it is very important that the information we hold is accurate, complete, up to date and relevant. This means that, from time to time, we may ask you if your information is still accurate and up to date. If you find that any information that we hold about you is incorrect, you should contact us immediately and we will take reasonable steps to correct it.
If you believe that your privacy has been compromised, or if you feel that we have breached the privacy laws, you are entitled to make a complaint. Complaints can be made by contacting the person or department you were dealing with, or by contacting us using our contact details set out at the bottom of this policy.
We endeavour to respond to you within 24 hours to acknowledge the complaint and explain how we will investigate it. This may include consulting with the CRB or other credit providers if the complaint relates to your credit information. We will try to resolve your complaint within 20 working days and write to you to explain the reasons for our decision. When this is not possible, we will contact you and let you know how long it will take for us to resolve your complaint.
If your complaint is not satisfactorily resolved, you can contact us to discuss your concerns or lodge a complaint with Office of the Privacy Commissioner by visiting www.privacy.org.nz, calling 0800 803 909 or using the online complaint form. If your complaint relates to your finance with us you may access the Insurance and Financial Services Ombudsman Service at www.ifso.nz or by calling 0800 888 202.
If your enquiry relates to Toyota NZ (Toyota vehicles, parts, accessories), you can contact Toyota NZ by:
If your enquiry relates to Toyota Finance (Toyota finance and roadside assist), you can contact Toyota Finance by:
If your enquiry relates to Toyota Insurance, you can contact Toyota Insurance by:
We may change this Privacy Policy at any time by publishing the amended version on our website.
Effective 4 September, 2024
Our Authorised Toyota Dealers handle hundreds of customer calls each day on a wide range of topics, including new and used vehicle sales, vehicle servicing and recalls, Toyota Finance and Toyota Insurance queries, and warranty questions. Call recording helps us in our commitment to providing the best possible customer service and identify where we can improve.
As part of this commitment, we may record your calls to our Dealers.
We record calls for the following reasons:
We understand your personal information is important and we are committed to protecting it. This data is held in accordance with the Toyota New Zealand Privacy Policy which can be viewed at www.toyota.co.nz/legal-and-privacy-policy/.
You can request access to, and correct, the personal information we hold about you. Unless we have lawful reason for withholding this information we will provide you with access. To access or update your personal information please contact your Dealer.
If you have any queries or concerns about our privacy policy, please email customercare@toyota.co.nz.
Effective 26 June, 2025
Service Advantage Terms and Conditions
If Your vehicle is not operated under Normal Operating Conditions, it may require additional services that are not covered as part of the Capped Price Scheduled Services.
Effective 24 July, 2020
Effective 19 March, 2025
Definitions:
Authorised Toyota Dealer or Service Agent means a registered motor vehicle dealer, or third party, authorised by Us to sell Toyota vehicles, accessories and parts as well as complete the scheduled servicing requirements for your vehicle.
Gross Vehicle Mass means the maximum permissible total weight of the vehicle, as designed by the manufacturer, that may not be exceeded. Gross Vehicle Mass includes the maximum amounts of fuel, coolant and all items of standard equipment including the spare tyre & tools etc., the weight of the passengers, the weight of the payload and the downward weight on the towball if towing a trailer.
Manufacturer Approved Accessories and Parts means:
On Time Servicing means either:
Recommended Service Schedule means the items that need to be inspected, adjusted, or replaced at each Service Interval as specified by Toyota New Zealand (for Toyota vehicles) or the manufacturer of the vehicle (for non-Toyota vehicles).
Servicing Requirements means that your vehicle receives On Time Servicing for each Service Interval:
Service Interval means when your vehicle is due for servicing. For Toyota vehicles, the service intervals are every 12 months or 15,000km, whichever comes first. Some vehicles may require intermediate servicing every 7,500kms or 6 months. For non-Toyota vehicles, the service interval will be as determined by the manufacturer.
Warranty Period means the period beginning on the Plan Start Date and ending on the Plan Expiry Date specified in the Contract Details above.
We, Us, Our, or Toyota New Zealand means Toyota New Zealand Limited.
1. General Terms: Subject to the terms and conditions contained below, Toyota New Zealand warrants that during the Warranty Period any part of your vehicle covered under the Warranty, that is not excluded by the Warranty product purchased or the Warranty exclusions section of these terms, which suffers a sudden or unexpected mechanical or electrical failure, will be repaired or replaced to a condition that is in no way inferior to that immediately prior to the failure.
2. Any defect must be reported to an Authorised Toyota Dealer or Service Agent immediately after discovery (but within the Warranty Period) and your vehicle must be made available for assessment and repair at the Authorised Toyota Dealer’s or Service Agent’s place of business as soon as practicable.
3. Additional cosmetic parts, performance parts and accessories, other than Manufacturer Approved Accessories and Parts, are classified as being of a nonstandard nature and are subject to the respective manufacturer's or installer's own warranty conditions. Such items include (but are not limited to) LPG/CNG conversion kits and other after-market products.
4. The express guarantees provided in this Warranty contract represent the benefits and remedies that are additional to, but do not restrict, those available to a consumer under the CGA. See the summary on the front page above for further details.
Your Obligations & Responsibilities:
5. For the Warranty to remain valid, you must:
Warranty Inclusions:
6. The following items are covered under the Warranty:
7. This Warranty also gives you the additional benefit of Roadside Assistance for your vehicle throughout the Warranty Period. To access the 24-hour Roadside Assistance please phone 0800 900 505. Roadside Assistance includes:
8. While there is no limit to the number of call-outs, there are some situations when Roadside Assistance will not apply. See the exclusions in clauses 11 and 12 below for details of the exclusions.
Warranty Exclusions:
9. The following items and situations are not covered under this Warranty:
10. This Warranty will cease to be valid if:
11. Roadside Assistance does not include:
12. Roadside Assistance is not available:
13. Roadside Assistance services may also be delayed or altered due to a force majeure event. Force majeure means a circumstance beyond the reasonable control of a party that results in that party being unable to observe or perform an obligation (including (a) acts of God, lightning strikes, earthquakes, floods, storms, explosions, fires and any natural disaster; (b) acts of war, acts of public enemies, terrorism, riots, civil commotion, malicious damages, sabotage and revolution; (c) strikes or industrial disputes; (d) embargo; or (e) power, water or other utility shortage).
Your rights to cancel and transfer:
14. You have a right to cancel this Warranty contract by giving notice to the Authorised Toyota Dealer from which you purchased the Warranty:
15. If this Warranty has been entered into as a condition of a Consumer Credit Contract, your right to cancel is covered by the Credit Contracts and Consumer Finance Act 2013, not the Fair Trading Act 1986.
16. Should you decide to sell your vehicle, the unused portion of the Warranty is transferable to the new owner (unless the Warranty has ceased to be valid in accordance with these terms). To transfer the Warranty please fill out the details on the Change of Ownership form that you can find at www.toyota.co.nz/owners/warranties/change-of-ownership/. Alternatively, you may contact your Authorised Toyota Dealer or call us on 0800 TOYOTA (0800 869 682) and we will update the ownership details.
17. In addition to your right to cancel within the five day ‘cooling off’ period (clause 14), the Warranty contract can be cancelled at any time. If you still own the vehicle, have purchased the Warranty and have not made any claims against it, you will receive a time-based pro-rata refund less a $50 NZD excluding GST administration fee.
Our right to terminate:
18. Toyota New Zealand reserves the right to terminate your Warranty contract or decline any claim if:
19. If your contract is terminated as a result of these circumstances, we also reserve the right to deny your eligibility for a refund of the premium.
Making a Claim:
20. You can claim up to the following amounts per claim (including GST):
21. Warranty allowances will only be reimbursed if you have met your responsibilities (as outlined under Your Obligations and Responsibilities above) and the failure is covered under the terms and conditions of this Warranty.
22. Toyota New Zealand’s maximum liability for all claims under this Warranty contract is $20,000 NZD including GST, if any.
23. You may be required to pay an excess towards a claim under this Warranty. The amount of any excess payable is specified in the Contract Details section of this Warranty contract.
24. Where applicable, the excess is payable for each claim. Each claim covers repairs of an individual component failure.
25. Failures caused by multiple events that are repaired together will be deemed as separate claims, with a separate excess payable on each claim.
26. You may be liable for diagnostic and/or repair costs if the failure is deemed not to be covered under the terms and conditions of this Warranty.
27. There are different processes for vehicle repair costs, towing costs, and accommodation/rental vehicle costs.
28. Vehicle repair process/costs:
29. Towing process/costs:
30. Accommodation/Rental vehicle process/costs:
Effective 19 March, 2025
Definitions:
Authorised Toyota Dealer or Service Agent means a registered motor vehicle dealer, or third party, authorised by Us to sell Toyota vehicles, accessories and parts as well as complete the scheduled servicing requirements for your vehicle.
Gross Vehicle Mass means the maximum permissible total weight of the vehicle, as designed by the manufacturer, that may not be exceeded. Gross Vehicle Mass includes the maximum amounts of fuel, coolant and all items of standard equipment including the spare tyre & tools etc., the weight of the passengers, the weight of the payload and the downward weight on the towball if towing a trailer.
Manufacturer Approved Parts, Fluids and Accessories means:
Toyota Genuine Accessories and Toyota Genuine Parts, and accessories and parts that are otherwise approved or recommended by Toyota New Zealand for the vehicle, that are fitted to the manufacturer's specifications.
On Time Servicing means either:
Recommended Service Schedule means the items that need to be inspected, adjusted, or replaced at each Service Interval as specified by Toyota New Zealand
Servicing Requirements means that your vehicle receives On Time Servicing for each Service Interval:
Service Interval means when your vehicle is due for servicing. The service intervals are every 12 months or 15,000km, whichever comes first. Some vehicles may require intermediate servicing every 7,500kms or 6 months.
Warranty Period means the period beginning on the Plan Start Date and ending on the Plan Expiry Date specified in the Contract Details above.
We, Us, Our, or Toyota New Zealand means Toyota New Zealand Limited.
Your Obligations & Responsibilities:
Warranty Inclusions:
Warranty Exclusions:
Your rights to cancel and transfer:
Our right to terminate:
Making a Claim:
Effective 24 July, 2020
Product 1 – Signature Class Warranty Package for non-hybrid vehicles
Product 2 – Signature Class Warranty Package for hybrid vehicles
Note: Signature Class Warranty on hybrid vehicles first registered in New Zealand includes the transfer of the balance of the New Vehicle Hybrid Battery Warranty up to 160,000km/8 years* where applicable (*whichever occurs first under normal operating conditions). This offer is not available on imported Hybrids.
Product 3 – Signature Class Warranty Package for imported hybrid vehicles
Note: Vehicle use which deems this warranty ineligible will receive Package 2 - Signature Class Hybrid Warranty.
Signature Class Warranty Package Eligibility Summary:
|
Product 1 |
Product 2 |
Product 3 |
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|
Vehicle Type |
3 Year Signature Class warranty |
4 year Signature Class warranty |
5 year Signature Class warranty |
|
NZ new vehicle - non-hybrid |
1 year upgrade available* |
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NZ new vehicle - hybrid |
|
1 year upgrade available* |
|
|
Imported vehicle - non-hybrid |
1 year upgrade available* |
|
|
|
Imported vehicle - hybrid |
|
|
|
|
Imported vehicle - hybrid* |
|
|
|
|
|
|||
|
* Imported vehicles not eligible for product 3 are eligible for product 2 |
|||
|
* Package is eligible for one year upgrade at time of purchase |
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Effective 1 April, 2024
“Toyota Certified Package” refers to the Warranty, Toyota Care Roadside Assistance and Warrant of Fitness (WOF) plan as a combined offer.
Toyota Certified Package
Eligible Vehicles:
Package Inclusions:
Minimum of one year (12 months), or 40,000km* Toyota Care Used Vehicle Warranty. *whichever occurs first under normal operating conditions
Package is eligible for upgrade at time of vehicle purchase only to a maximum of four years (48 months).
Additional Terms
Effective 24 July, 2020
This warranty applies to Toyota Genuine Parts as follows.
Service Parts Warranty
Counter Sales Parts Warranty
Accessories
Manufacturer’s Warranty for Hybrid Batteries
*Whichever occurs first under normal operating conditions.
Effective 24 July, 2020
Effective 13 October, 2023
1. This warranty applies to Battery Electric Vehicles (BEV) sold as new vehicles in New Zealand on and after 1 January 2024.
2. Every new BEV sold will receive a battery capacity warranty for 8 years or 160,000km whichever occurs first under normal operating conditions. This means that if the battery capacity falls below 70% of original capacity within this time or kilometre range, Toyota will restore the battery capacity to above 70%.
3. The BEV Battery Capacity Warranty only applies to BEV batteries where there are no functional defects and where abnormal capacity degradation is observed.
4. The BEV Battery Capacity Warranty has the following exclusions. Where these apply, the BEV Battery Capacity Warranty will not provide coverage:
Effective 1 March, 2021
Toyota Finance New Zealand Limited complies with the Credit Contracts and Consumer Finance Act 2003, Credit Contracts and Consumer Finance Regulation 2004 and exercises the care, diligence, and skill of a responsible lender.
The Responsible Borrowing Code sets out the guidelines for anyone taking out a loan and sets out the minimum requirements.
The Responsible Lending Code sets out the requirements a lender must follow.
In addition, TFNZ is a member of the Financial Services Federation and takes its obligations as a responsible lender seriously, complying with all legislative requirements.
Unregulated financial advice.
You are protected by responsible lending laws. Because of these protections, the recommendations given to you about any consumer credit contract or relevant insurance contract products are not regulated financial advice.
This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed.
If you have a Finance or Insurance complaint, you'll be pleased to know a Toyota Financial Services customer service manager is ready to assist.
Please complete the form under contact us https://www.toyota.co.nz/-/contact-us/ and we'll be back in touch as soon as possible. Or to talk to us right now, simply call 0508 468 696.
If you don’t get a satisfactory resolution from us, then you can take your complaint to the Insurance and Financial Services Ombudsman scheme. This is free independent dispute resolution scheme and can be contacted at:
PO BOX 10845 Wellington 6143| 0800 888 202 | info@ifso.nz| www.ifso.nz
Toyota Finance New Zealand Limited is registered under the Financial Services Providers (Registration and Disputes Resolution) Act 2008 under registration number FSP27861 and is a member of the above disputes resolution scheme.
Unforeseen Hardship
If you are having trouble making your loan repayments or experiencing hardship TFNZ may be able to help.
We know that unforeseen events can happen in life and cause financial difficulties. These include injury, illness, changes to your regular income, a relationship breakdown, or the death of a spouse or partner.
If you find yourself struggling to meet your repayments because of a change in circumstances outside of your control, make sure you talk to us as soon as possible, simply call 0508 468 696. . You can also complete the form under contact us at https://www.toyota.co.nz/-/contact-us/ and mention that you are experiencing hardship.
You can make a hardship application in writing at any time. You must bring your payments up to date before applying for hardship if you have:
We will work with you to understand how your change in circumstances is influencing your financial position and what can be done to assist you. We might be able to offer some assistance to help you cope with your financial difficulties. Assistance is determined on a case-by-case basis and could include reducing your repayments for a period of time and/or a term extension. Please note that both of these options will increase the overall cost of your loan.
Financial Mentoring
If you have concerns about your finances, you can get free and confidential advice from an independent service, MoneyTalks which is funded by the Ministry of Social Development. You can contact MoneyTalks via:
Freephone: 0800 345 123
Text: 4029
Email: help@moneytalks.co.nz
Online chat/website: http://www.moneytalks.co.nz
www.sorted.org.nz is another helpful site.
Effective 24 July, 2020
The following General Terms and Conditions apply to all promotions on this website, unless otherwise specified:
Effective 1 May, 2025
1. Toyota New Zealand’s General Terms and Conditions apply to this promotion unless otherwise specified below.
2. Purchase a new Hilux or a selected Land Cruiser 70 vehicle at TDP or Bronze pricing through an Authorised Toyota Dealer between 1 May 2025 and 31 August 2025, and take delivery by 1 December 2025, and choose one of the following offers:
3. For the purposes of this offer ‘purchased’ means that the customer has executed an Offer to Purchase (‘OTP’) with an Authorised Toyota Dealer for the new Toyota Hilux or Land Cruiser 70.
4. For the purposes of this offer ‘delivered’ means that the customer has executed a Vehicle Offer and Sale Agreement (‘VOSA’) with an Authorised Toyota Dealer for the new Toyota Hilux or Land Cruiser 70.
5. Unless explicitly stated otherwise, neither the Accessory Offer, nor the Finance Offer are available in conjunction with any other offers.
6. The Land Cruiser 70 models eligible for this campaign are:
7. The Land Cruiser 70 models excluded from this campaign are:
Finance Offer:
1. The advertised 3.5% p.a. interest rate is fixed for the term of the loan and only available on new Toyota Hilux or selected Land Cruiser 70 vehicles purchased at TDP or Bronze pricing through an Authorised Toyota Dealer and financed by Toyota Financial Services between 1 May 2025 and 31 August 2025 and delivered by 1 December 2025.
2. The Finance Offer is only available:
3. An establishment fee of up to $400 and a $9.20 PPSR fee will be charged.
4. The Finance Offer is not available on direct fleet purchases.
5. The Finance Offer excludes loans with structured payments and fleet purchases
6. Normal Toyota Financial Services lending criteria apply.
Accessory Offer:
1. The Accessory Offer provides $2,500 (incl GST) towards Toyota Genuine or Toyota Approved Accessories on new Toyota Hilux or selected Land Cruiser 70 vehicles purchased at TDP or Bronze pricing through an Authorised Toyota Dealer between 1 May 2025 and 31 August 2025 and delivered by 1 December 2025.
2. The Accessory Offer can only be purchased from, and fitted by, an Authorised Toyota Dealer.
3. The Accessory Offer includes GST, labour and fitment costs and Accessories must be ordered at the time of purchase of the new Hilux or selected Land Cruiser 70 vehicles.
4. If not fully redeemed, the balance of Accessory Offer is not refundable (for example: if you only get $1,700 worth of accessories, you can’t get $800 in cash).
5. The value of the Accessories Offer ($2,500) can be used towards a higher purchase of accessories (for example: if you purchase $3,000 of accessories you will only have to pay $500).
6. The Accessory Offer may not be redeemed for cash or discount.
7. The Accessory Offer must be for the vehicle purchased and the offer is not transferable to accessories to be fitted to other vehicles.
8. Offer is subject to availability of new Hilux vehicles, selected Land Cruiser 70 vehicles and accessories.
Effective 14 April, 2025
Finance Offer:
Further terms:
Effective 15 June, 2022
Effective 7 July, 2021
1. The Manukau Toyota Group Rewards Card is available from, and redeemable at, Manukau Toyota Group Stores and Bridgestone Tyre Centres as below:
Papakura Toyota
Address: 300 Great South Road, Papakura
Ph: 09 884 8303
Pukekohe Toyota
Address: 45 Manukau Road,
Pukekohe
Ph: 09 884 8315
Bridgestone Tyre Centre Takanini
Address: 300 Great South Road, Papakura
Ph: 09 295 0068
Botany Toyota
Address: Cnr Te Irirangi & Accent Drives,
East Tamaki
Ph: 09 884 6610
Manukau Toyota
Address: 1 Gladding Place,
Manukau
Ph: 09 884 6648
Bridgestone Tyre Centre Botany
Address: 4 Beale Place,
Botany (inside Botany Toyota)
Ph: 09 271 2315
2. The Manukau Toyota Group Rewards Card is valid for $30 (incl. GST) off vehicle servicing, WoFs, and wheel alignments. The card may only be used once per transaction/visit/invoice.
3. From time to time this card will be valid for other promotional offers. Promotional offer communication will include the terms & conditions relating to these offers.
4. The Manukau Toyota Group Rewards Card will be given out at the discretion of Manukau Toyota Group
5. Intention to use the Manukau Toyota Group Rewards Card must be declared at time of booking.
6. The Manukau Toyota Group Rewards Card must be presented at time of vehicle drop off or collection.
7. The Manukau Toyota Group Rewards Card has no cash value and is therefore not exchangeable or redeemable for cash. Please note no change will be given should the service item be a lesser cost than the transactional value.
8. The Manukau Toyota Group Rewards Card cannot be used to pay off accounts held with Howard Trading Ltd, trading as the Manukau Toyota Group.
9. Manukau Toyota Group reserves the right to vary or alter offers associated with the Manukau Toyota Group Rewards Card at any time.
10. Manukau Toyota Group accepts no responsibility for lost or damaged cards.
11. Use of the Manukau Toyota Group Rewards Card is limited to one per person.
12. Manukau Toyota Group reserves the right to refuse the Rewards Card if abuse of card privileges is deemed to have occurred.
13. The Manukau Toyota Group Rewards Card cannot be redeemed:
a) In conjunction with any other specials, for vehicles with TCSA plans, or Fleet deals in place or where an unrelated discount is already being given.
b) In conjunction with a Toyota Care Service Advantage fixed price servicing plan
c) For business fleets (i.e a business customer with three or more vehicles)
d) Limited to the use of one card per person
Effective 24 July, 2020
1. Express Maintenance is only available at Rutherford & Bond Wellington
2. Not available on all Toyota Models: please check with your Authorised Toyota Store for the specific requirements of your Toyota;
3. While every endeavour is taken to ensure Express Maintenance will take a maximum of 60 minutes, Toyota cannot guarantee that the nature of every service will allow completion within this time, and therefore takes no responsibility for loss of any kind which arises from an Express Maintenance Service which takes in excess of 60 minutes.
4. The 60 minute service is based on 15,000km type service with no additional extra items required.
5. Bookings are essential and cannot be combined with other offers or services.
Effective 1 January, 2024
From time-to-time Toyota New Zealand Limited may run promotions and prize giveaways (Promotions) on various Toyota New Zealand Facebook and Instagram pages and other partner social media accounts.
By entering such a Promotion and by accepting a prize, you agree to these terms and conditions:
Effective 1 January, 2024
The following Prize Draws General Terms and Conditions apply to all prize draws on this website, unless otherwise specified.
Effective 20 September, 2023
These terms and conditions are subject to the Toyota New Zealand Prize Draw Terms and Conditions, unless specified below.
Effective 1 July, 2025
How to Confirm Your Place at an Event
Further Terms and Conditions