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1. Terms of Use
Effective 24 July, 2020
1.1 Definitions
The references to "we", "us" and "our" are references to Toyota New Zealand Limited, Toyota Financial Services Limited, Daihatsu and Lexus. References to "dealers" or "your dealer" are references to the authorised dealers of any of those companies.
1.2 Acceptance of these terms of use
By using this website, you accept these Terms of Use and are bound by them. If you do not accept these Terms of Use, you should not use this website.
Additional terms may apply to specific goods or services or online tools or functions provided through or on this website. Where we indicate on this website that additional terms apply, you must read these Terms of Use in conjunction with those additional terms. If there is any inconsistency between these Terms of Use and those additional terms, the additional terms will prevail (unless we expressly tell you otherwise).
1.3 Amendments to these terms of use
We may amend these Terms of Use in whole or in part from time to time. Amendments will be effective immediately when we post the amended Terms of Use on this website. You are responsible for ensuring you are familiar with the latest Terms of Use. By continuing to use this website, you agree to be bound by the Terms of Use as amended (whether or not you have received any amendments).
1.4 Intellectual property rights in website
We (and our licensors or suppliers, as the case may be) own all intellectual property rights in this website, including all of the content of this website (such as text, graphics, logos, icons and sound recordings) and all software code underlying and forming part of this website.
1.5 Acceptable Use
You may not without our prior written permission, in any form or by any means:
- adapt, reproduce, copy, store, distribute (except by using the 'share' function), print, display, perform, publish or create adaptations from any part of this website (including the content of this website);
or - commercialise, copy, or on-sell any information, or materials obtained from any part of this website (including the content of this website).
You agree to use this website in a manner that complies with all applicable laws and regulations and that does not infringe our rights, nor the rights of anyone else, nor restricts or inhibits their use and enjoyment of this website. Without limiting this, in particular, you agree not to:
- damage or harm this website, or any underlying or connected network or system;
- use a harvesting bot, robot, spider, scraper, or other unauthorised automated means to access this website or content featured on it for any purpose;
- introduce any viruses, content or code to this website which is technologically harmful;
- use this website to do anything unlawful, misleading, malicious, or discriminatory;
- do anything that could disable, overburden, or impair the proper working of this website, such as a denial of service attack; or
- facilitate or encourage any violations of these Terms of Use.
1.6 Indemnity
You agree to indemnify and keep indemnified us from and against all actions, claims, costs (including legal costs and expenses), losses, proceedings, damages, liabilities, or demands suffered or incurred by us to any person arising out of or in connection with your failure to comply with these Terms of Use.
1.7 Legal Disclaimer
Except as required by law, neither we nor our dealers nor Toyota Finance New Zealand Limited nor Aioi Nissay Dowa Insurance Company Ltd (trading as “Toyota Insurance”) will be liable in any way whatsoever to any person for any cause of action arising directly or indirectly out of the information contained in this website or these Terms of Use. Further, we and our dealers are not bound in any way to offer, make available or provide any of the goods or services referred to in this website.
1.8 Governing Law
This website and these Terms of Use is governed by the laws of New Zealand. When you access this website, you submit to the exclusive jurisdiction of the New Zealand courts.
2. Accuracy of Information
Effective 24 July, 2020
The material contained in this website is intended for general information purposes only. Every effort has been made to ensure that the information on this site is correct and up to date, however, Toyota New Zealand Limited does not provide any warranty as to the completeness or accuracy of the information and, subject to applicable laws, does not accept any liability for damages of any kind resulting from the access or use of this site and its contents. The accuracy of the information provided in this website, some models, specification, colours, accessories or pricing is subject to change at any time without notice. Please contact your Toyota Dealer for further information and confirmation.
The colours on this web site may differ from actual colours due to variations in the electronic rendering process. Also, the images and content of this website may have been sourced globally and may differ to New Zealand specifications.
Toyota does not accept any liability for the accuracy or content of information on this website that belongs to third parties; nor for the accuracy or content of any third-party website that you may access via a hyperlink from this site.
Links to other websites should not be taken as endorsement of those sites or products offered on those sites. This includes websites that may host Toyota content (e.g., video files on YouTube). Toyota does not endorse advertising, related material, or other content you may view on such sites while accessing Toyota content.
When visiting other websites, please refer to the conditions of use and copyright policies of those sites.
2.1 Price
Prices and specifications are subject to change without notice. Please contact your dealer for confirmation.
“RSP” means Recommended Selling Price. It is a recommendation only and there is no obligation on Toyota New Zealand nor Dealers to comply with the recommendation.
“RRP” means Recommended Retail Price. It is a recommendation only and there is no obligation on Toyota New Zealand nor Dealers to comply with the recommendation.
“TDP” means Toyota Driveaway Price. Our Toyota Driveaway Price means just that, it's the total cost you will pay to drive away in your new Toyota. Toyota New Zealand Limited sets the price of the vehicle to include GST, pre-delivery costs, WoF/COF, registration, number plate, tank of fuel, floormats, 1000km RUC (if applicable) and TCSA.
“MRP” means Maximum Retail Price. It is the maximum price at which goods and services may be resupplied.
Vehicle accessory prices shown are inclusive of estimated fitting costs unless otherwise specified. The estimated fitted price is based on factory fitment at time of order. The estimated price assumes a recommended selling price for the accessory plus an estimate for the labour required to implement the fitting. Actual Dealer fitted prices may vary from the prices stated. Some Toyota Genuine Accessories are not available for all models/grades. Accessories may require painting to match vehicle body colour. Tyre purchase and fitment are not included in the accessory wheel purchase price.
2.2 Fuel Consumption
Fuel Consumption figures are tested under controlled conditions and are provided for comparison purposes, actual results will vary according to vehicle usage and operating conditions. For more information click here.
1. Who are we?
In this policy the “Toyota Group” (or “we” or “us”) is:
- Toyota New Zealand Limited (“Toyota NZ”); and
- Toyota Finance New Zealand Limited (“Toyota Finance”).
Please note that “Lexus” is a brand and division of Toyota New Zealand Limited.
We understand that your personal information and credit information (“information”) is important to you and we value your trust. This policy sets out how the Toyota Group handles your information. It also includes how we handle information collected from third parties, such as your credit report through the credit reporting system if you obtain finance with us.
We are bound by the Privacy Act 2020 (“Privacy Act”) and all supporting regulations.
The Toyota Group is part of the Toyota Network, which includes:
- Toyota NZ;
- Toyota Finance;
- Authorised Toyota Dealers in New Zealand; and
- Aioi Nissay Dowa Insurance Company Ltd trading as “Toyota Insurance”;
The Toyota Group collects and shares with other members of the Toyota Network your personal information so that Toyota Network can provide you with an integrated Toyota guest experience including allowing you to be known across the Network regardless of which Toyota entity you choose to deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your information may be disclosed to Toyota Network service providers in New Zealand and overseas for these purposes. Any information we share overseas will be subject to comparable safeguards to those under the Privacy Act 2020.
2. What information do we collect and hold?
The kinds of information that we collect and hold about you will depend on the nature of your dealings with us.
Information we collect about you: We may collect and hold information about you including:
- Contact information and identification such as your name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver’s licence details;
- Payment details (such as account or credit card details) and payment-related information in connection with your purchase of our products and/or services;
- Vehicle and servicing details including vehicle registration, vehicle purchase details, name of your selling or servicing Toyota Dealer, service appointment bookings, vehicle service and repair history (including in relation to Toyota Service Advantage, warranty, repairs and recalls, if applicable), and data collected as a result on-board vehicle telematics;
- Finance details such as financial, insurance or credit information, marital status, employment details and history; and
- Information collected from marketing campaigns, product research, customer surveys, your interactions with us including via social media, or publicly available information that you post or publish.
If you do not wish to provide particular information, we may not be able to respond to your query, provide you with our products and services or assess your application for a product or service.
Sensitive information: We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). Sensitive information includes information about your health, race, ethnic origin and religious beliefs.
Providing someone else’s personal information: If you provide us with personal information about another person (such as a joint vehicle owner or authorised driver or contact person), please tell them about this Policy so they are aware that you have provided their information to us and that they can read this Policy to understand how their information will be handled.
3. Information we collect automatically
Whenever you visit or interact with a Toyota Group website or other online platform of ours (“Platforms”), we, as well as any third-party service provider and/or advertiser, may use a variety of technologies that automatically or passively record information about how the Platform is accessed and used (“Usage Information”). Usage Information may include your IP address or other unique identifier for the device used to access a Platform ("Device Identifier"), browser type, “Device” type (computer, mobile phone, tablet or other device), operation system, application version, date and time of visit, pages viewed, preceding page views and your use of features or applications on the Platform such as interactions with connections or groups.
Usage Information helps us keep our Platforms relevant to users and allows us to tailor content to a user’s interests. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we will treat it as personal information.
We may use Device Identifiers to help us administer Platforms, diagnose problems with our servers, analyse trends, observe Platform usage and activity over time, help identify you and your shopping cart, and gather broad demographic information for aggregate use.
Cookies (data files placed on a Device when it is used to visit a Platform) may be used to associate you with social media platforms like Facebook and, if you so choose, enable interaction between your activities on our Platforms and those social media platforms. We or our vendors may place cookies on your Device for security purposes, to facilitate site navigation and personalise your experience while visiting our Platforms (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location or demographic information).
To learn how you may manage cookies, or delete cookies that have already been installed, please refer to your browser’s help menu or instructions. If you disable or opt out of receiving cookies, some features and functions on our Platforms may not work properly or fully because we may not be able to recognise and associate you with your Toyota account(s). In addition, the offers we provide may not be as relevant to you or tailored to your interests.
Remarketing: We use Google Adwords Remarketing to advertise our products and services online. Third party vendors, including Google, use cookies to display relevant ads based on your past visits to our website(s). Google Remarketing allows us to tailor our marketing to better suit your needs and display ads that are relevant to you. We respect your privacy and any data collected will be used in accordance with this privacy policy, Google's privacy policy or the privacy policy of other remarketing services that we may use.
If you do not wish to participate in our Google Adwords Remarketing, you can opt out by visiting Google's Ads Preference Manager (myaccount.google.com/u/0/privacy?pli=1#ads). You can also opt out of any third party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page www.networkadvertising.org
4. How do we collect your information?
We may collect information in a variety of ways, including directly from you, for example:
- When you complete a form to order a vehicle, parts or accessories, book your vehicle for servicing, apply for credit or make a general enquiry about our products and services;
- When you contact or interact with us whether in person, by email, phone, SMS or other forms of communication, or via our website or social media;
- When you use data-collecting devices, products or systems; or
- When you participate in our surveys, competitions, promotions, events, sponsorships or other activities.
We also collect personal information about vehicle owners from the Motor Vehicle Register, in accordance with our authorisation to access the Motor Vehicle Register for specified purposes under section 241 of the Land Transport Act 1998.
We may collect information from organisations within the Toyota Network, such as:
- Our authorised Toyota Dealers, if you interact with or purchase products or services from that dealer;
- Toyota Insurance, if you make enquiries, purchase and/or renew your insurance with Toyota Insurance.
Sometimes, we may collect your information from third parties such as:
- Providers of data-collecting devices, products or systems that you use;
- Your accountant for the purposes of assessing a credit application;
- Where an individual is an officer of a company that has applied for credit, we may collect information about the officer from public records or from other officers of the company who arranged that company's credit application;
- When named as a personal referee by you, we collect that personal referee's personal information from the written credit application form;
- Another credit provider where you have or had a credit account;
- The Credit Reporting Body (“CRB”) where we obtain your credit report;
- Your insurer or broker;
- Contractors performing a service or function on our behalf;
- Regulatory authorities;
- Marketing agencies and similar lists which are legally acquired by us; and
- Any other parties you refer us to or who refer us to you.
5. What are the purposes for which we collect, hold, use and disclose your information?
The Toyota Group collects, holds, uses and discloses your information for a variety of purposes including:
- To provide you with an integrated Toyota experience;
- Any purpose which we notify you about when we collect your information or to which you have provided your consent;
- Considering and assessing your application for a product or service;
- Providing a Toyota product or service to you (including via our authorised Toyota Dealers, agents and/or contractors where applicable);
- Providing customer assistance and support such as vehicle service reminders, recalls and assisting with warranty claims;
- Responding to your enquiries, concerns or complaints;
- Administering and managing our relationship with you, including by verifying your identity in order to provide a requested service;
- Informing you about products, services, special offers and/or events from the Toyota Network. For more on Direct Marketing, see section 6 below;
- Improving your customer experience and our marketing, including through data analytics, product planning, product development and research;
- Protecting our interests, including by registering a security interest on the Personal Property Securities Register or checking against sanctions or other reference lists;
- Complying with our legal obligations, assisting government and enforcement bodies or regulators, or where otherwise required or authorised by or under law, or an order of a court or tribunal; and
- Assessing and considering your application (if applicable) as a prospective job applicant, dealer/franchisee or contractor.
We may publish (including by posting on social media) customer testimonials/video testimonials which may contain personally identifiable information. We will obtain the customer’s consent prior to publishing the testimonial along with their name.
6. Direct marketing
The Toyota Network (or any of the entities which make up the Toyota Network including their agents and contractors if any acting on their behalf) may send you direct marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with Toyota Dealers or other promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.
Please note that the organisations comprising the Toyota Network are separate organisations. If you do not wish to receive marketing communications and surveys from a member of the Network, you can let that organisation know at any time using the contact details in their respective privacy policies or utilising the “unsubscribe” or other opt-out function offered by the organisation.
If you do not wish to receive any marketing communications from Toyota NZ or Toyota Finance, you can let the relevant organisation know using the contact details provided in section 14 “Contacting us” below, or by utilising the “unsubscribe” function in electronic communications from the organisation. In some circumstances we may need to contact you to obtain additional information, verify your identity or to clarify your request, in order to action it.
Your consent to receive direct marketing communications from the Toyota Network in the above ways will be deemed if you do not opt out when you are offered the opportunity to do so, and will remain current on an ongoing basis unless and until you advise otherwise.
If the law requires us to provide you with information about our products or services (for example, product recalls), we will provide that information even if you have elected not to receive information about our products and services generally.
7. Who do we disclose your information to?
We may share your information within the Toyota Network in order to provide an integrated Toyota guest experience across our Network.
Your vehicle logbook data, and service and repair history (including in relation to warranty and recalls, if applicable) may be made available to subsequent owners (if any) of your vehicle. We do not disclose any personally identifying information about you to subsequent owners of your vehicle.
We may disclose your information to others including:
- The Toyota Group’s related bodies corporate (including our parent company Toyota Motor Corporation in Japan);
- Other credit providers to assess your application with Toyota Finance or manage your credit;
- A guarantor, if a finance arrangement is guaranteed;
- Our agents or contractors which perform a particular function or service on our behalf;
- Government and law enforcement agencies, bodies and regulators, or a dispute resolution body of which we are a member (for example, the Insurance and Financial Services Ombudsman), if we are required to disclose your information to such authorities; or
- Your employer or former employer (for example, to conduct a reference check for potential employment or finance applications).
Examples of our third party agents or contractors include:
- Mailing houses;
- Printers;
- Organisations that assist us to conduct promotions or market research;
- Customer support providers;
- Information technology service providers;
- Debt collection agencies; and
- Accountants, lawyers and other professional advisors.
We may also disclose your information to third parties where required or authorised by or under law.
We will not sell, pass on, or share any information you provide to us with any third parties that are not part of the Toyota Network.
8. Credit reporting
In this section 8, references to “we”, “us” or “our” refer to Toyota Finance only, not Toyota NZ. Toyota Finance participates in the comprehensive credit reporting system to make better and more informed decisions about providing credit to our customers. When you apply for credit with Toyota Finance, or propose to be a guarantor, we may request a credit report about you from a CRB. Credit reports contain information about your credit history that will help us assess your credit worthiness and your ability to repay credit.
What credit information and credit eligibility information do we collect and hold?
The credit information we collect and hold includes your identification details, the type of credit you hold, the amount of credit borrowed, the terms and conditions of your credit, when your credit was opened or closed, whether or not you have met your repayment obligations under your loan contract and loan contracts with other credit providers, and information about your credit worthiness. The credit eligibility information we collect and hold includes credit reports obtained from a CRB and our own rating or score which help us to assess your creditworthiness.
What do we do with credit information and credit eligibility information?
We collect, hold, use and disclose credit information and credit eligibility information about you for purposes which include:
- confirming your identity;
- assessing your consumer or commercial credit or guarantor application;
- managing your account and collecting any overdue payments;
- helping you avoid defaulting on your loan;
- complying with any relevant laws and regulations.
We will use the information obtained from a CRB, and combine it with information we already hold about you, to calculate our own rating or score to help us assess your creditworthiness.
We may also disclose to the CRB if you have not met the payment obligations under your loan contract or if you have committed a serious credit infringement (for example fraud). Some of the information we disclose to a CRB may be included in your credit report and provided to other credit providers to help them assess your creditworthiness.
What are your rights?
You have the right to ask a CRB not to use your information for the purpose of pre-screening or direct marketing by a credit provider. You can ask them not to use or disclose this information for a period of time if you reasonably believe that you have been, or are likely to be, a victim of fraud.
9. Holding and protecting your information
We may hold information about you in digital and paper forms. We take reasonable steps to protect your information from misuse, loss, interference, and from unauthorised access, modification or disclosure. Some of the ways we protect your information include:
- External and internal premises security;
- Restricting access to your information only to personnel who need it to perform their functions;
- Utilising and maintaining information security applications to prevent unauthorised access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software; and
- Maintaining physical security over paper records.
10. Disclosing your information overseas
We may disclose your information to organisations located overseas. These include:
- Our related companies in Japan and elsewhere in the world; or
- Our service providers that are located or hold data overseas including in the USA, Australia, Singapore, the UK and Sweden.
Any information we share overseas will be subject to comparable safeguards to those under the Privacy Act 2020.
11. Accessing and correcting your information
You can generally access and request the correction of information we hold about you by contacting us in any of the ways set out at the bottom of this policy. Please note that the organisations comprising the Toyota Network (that is, each of Toyota NZ, Toyota Finance, each Toyota Dealer, and Toyota Insurance) are separate organisations, and each organisation may hold different information about you (if any).
Access to your information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or if the request for access is frivolous or vexatious. If we deny or restrict your access, we will write to you to let you know why, unless, having regard to the grounds for the refusal, it would be unreasonable for us to do so. You may make a complaint about a refusal to the Office of the Privacy Commissioner.
We rely on the information that we hold about you to provide our products and services to you, and to perform our business functions. Therefore, it is very important that the information we hold is accurate, complete, up to date and relevant. This means that, from time to time, we may ask you if your information is still accurate and up to date. If you find that any information that we hold about you is incorrect, you should contact us immediately and we will take reasonable steps to correct it.
12. Resolving concerns
If you believe that your privacy has been compromised, or if you feel that we have breached the privacy laws, you are entitled to make a complaint. Complaints can be made by contacting the person or department you were dealing with, or by contacting us using our contact details set out at the bottom of this policy.
We endeavour to respond to you within 24 hours to acknowledge the complaint and explain how we will investigate it. This may include consulting with the CRB or other credit providers if the complaint relates to your credit information. We will try to resolve your complaint within 20 working days and write to you to explain the reasons for our decision. When this is not possible, we will contact you and let you know how long it will take for us to resolve your complaint.
If your complaint is not satisfactorily resolved, you can contact us to discuss your concerns or lodge a complaint with Office of the Privacy Commissioner by visiting www.privacy.org.nz, calling 0800 803 909 or using the online complaint form. If your complaint relates to your finance with us you may access the Insurance and Financial Services Ombudsman Service at www.ifso.nz or by calling 0800 888 202.
13. Contacting us
If your enquiry relates to Toyota NZ (Toyota vehicles, parts, accessories), you can contact Toyota NZ by:
- Email: customercare@toyota.co.nz
- Telephone: 0800 869 682
- Post: Toyota New Zealand Limited, National Customer Centre, Roberts Line, P O Box 46, Palmerston North 4440.
If your enquiry relates to Toyota Finance (Toyota finance and roadside assist), you can contact Toyota Finance by:
- Email: info@tfs.co.nz
- Telephone: 0508 468 696
- Post: Toyota Financial Services, P O Box 17065 Greenlane, Auckland 1546.
If your enquiry relates to Toyota Vehicle Insurance, you can contact Toyota Vehicle Insurance by:
- Email: admin@toyins.co.nz
- Telephone: 0800 226 888
- Post: Toyota Insurance, P O Box 17-504 Greenlane Auckland 1546
14. Amendments
We may change this Privacy Policy at any time by publishing the amended version on our website.
1. Toyota Driveaway Value: Toyota Care Service Advantage
Effective 24 July, 2020
1.1 Toyota Care Service Advantage (TCSA) Terms and Conditions
The following General Terms and Conditions apply to the Service Advantage offer:
- “We” “us” “our” or “Toyota” means Toyota New Zealand Limited. “You” or “your” means the registered owner of the vehicle.
- Service Advantage comes with selected new Toyota vehicles purchased from 1 April 2018.
- Service Advantage provides the following maximum benefits:
- Capped price scheduled servicing coverage for the first five (5) years or 60,000km (whichever occurs first under normal operating conditions);
- Toyota Care Roadside Assistance coverage for up to five (5) years;
- Two (2) Warrant of Fitness inspections as required by law, being one at the end of the third (3) year, and another at the end of the fourth (4) year from your new vehicles’ first registration; and
- If you service your vehicle at an Authorised Toyota Dealer or Service Agent, and in accordance with the Toyota New Zealand’s recommended service schedule, you will receive a free Platinum Warranty extension and an additional one (1) year of Roadside Assistance (total of five (5) years).
- Each of the above benefits are described in more detail below, as well as the conditions that apply in relation to each of them.
- Service Advantage applies in addition to the New Vehicle Warranty. The full terms and conditions of the New Vehicle Warranty are set out in your Owner’s Manual wallet.
1.2 Capped Price Scheduled Servicing
- Capped price scheduled servicing means you will never pay more than the capped price amount for each scheduled service for the first five years (or 60,000km, whichever occurs first).
- The recommended service schedule indicated by Toyota New Zealand is that the vehicles’ service intervals are every 15,000km or 12 months, whichever occurs first under normal operating conditions. Land Cruiser 70 and 200 series require intermediate scheduled servicing every 7,500km or 6 months, whichever occurs first under normal operating conditions. All of these services are at a capped price.
- The Scheduled Service Plan and service history applicable to your vehicle can be accessed in your Service Record Booklet located in your Owner’s Manual wallet or by visiting your Authorised Toyota Store or Service Agent.
- The price you will pay for each capped price schedule service is specified in your Service Advantage contract.
- You are able to pre-pay all or some of your capped price scheduled services by paying the amount specified in your Service Advantage contract multiplied by the number of services you wish to pre-pay (limited to the number recommended in your vehicle's scheduled service plan for coverage to 60,000km or five (5) years, whichever occurs first).
- If you sell your new Toyota vehicle and you have pre-paid for the capped price scheduled services, you can choose to either:
- a) cancel the remaining pre-paid services and have them refunded to you (a cancellation fee of $50.00 excluding GST may apply); or
- b) transfer the pre-paid services with the vehicle at the time of subsequent sale.
- Each capped price scheduled service includes the cost of parts that would normally be replaced as part of the Toyota New Zealand’s recommended service schedule (for example, oil, oil filter, and brake fluid are included in the price at no extra cost to you). Any additional items that need replacing (or repairing) will be at your cost (for example, tyres and brake pads are not included in the Scheduled Service price) and a representative from your Toyota store will advise before the work is completed. For further information on upgrading your Scheduled Service Plan to a Full Maintenance Service Plan, visit your Authorised Toyota Store or Service Agent.
1.3 Warrant of Fitness Inspections
- You will receive two (2) Warrant of Fitness inspections (as required by law, being one at the third year, and one at the fourth year after your new vehicle is first registered). The inspections included with Service Advantage do not include any repairs that are required in order for your vehicle to meet the standards required to receive a Warrant of Fitness.
- The Warrant of Fitness inspections must be redeemed at an Authorised Toyota Dealer or Service Agent.
- Service Advantage does not include Certificate of Fitness inspections.
1.4 Toyota Care Roadside Assistance
- Your new Toyota vehicle comes with Toyota Care Roadside Assistance coverage for four (4) years from date of first registration.
- Provided scheduled servicing is met at an Authorised Toyota Store or Service Agent, you will receive an additional one year of AA Roadside Assistance. This will be a total of five (5) years AA Roadside Assistance.
1.5 Eligibility Conditions
- Service Advantage is included with new Toyota vehicles sold via the New Zealand Toyota Authorised Network including new Toyota vehicles sold for high usage purposes.
- Service Advantage is not included with new Toyota vehicles sold to, or sold as part of, Toyota New Zealand nationally negotiated government and rental sales.
- Service Advantage is not included on Lexus or used Toyota vehicles.
- Service Advantage is not redeemable for cash or discount.
- Toyota vehicles that are used in competition, rallying or racing, or subjected to extraordinary use, such as (but not limited to) mining, severe off-road use, police or emergency operation, or are otherwise damaged or written off by neglect, accident or improper use will not be eligible for the extensions referred to in clauses 13 and 18 above.
- Service Advantage only applies while your new Toyota vehicle is in New Zealand and becomes invalid if it leaves New Zealand.
- Service Advantage can only be redeemed at an Authorised Toyota Store or Service Agent. For clarity, any servicing carried out by non-Authorised Toyota Store or Service Agents means that the vehicle will not qualify for the extensions referred to in clauses 13 and 18 above.
- The Service Advantage package entitlement attaches to the new Toyota vehicle itself and will be transferred to the new owner upon subsequent sale.
- Special terms and conditions may apply to a particular campaign or promotion. Where applicable, read and understand the terms and conditions of the campaign and/or retail giveaway relevant to a specific vehicle purchase.
- If the Service Advantage package on this vehicle is part of a campaign and/or retail giveaway, clause 11 above does not apply.
2. Money Back Options
Effective 24 July, 2020
2.1 Money Back Options Terms and Conditions
- The Purchaser has the right to cancel the purchases under their Vehicle Offer and Sale Agreement (“Agreement”) and take advantage of the Money Back Option ("MBO") in clause 5 if the requirements in clauses 2 and 3 are met.
- The MBO is only available on a new vehicle, purchased from Toyota at an authorised Toyota Dealership, which has not been significantly customised (for example, with wrapped screen printing, mechanical modification, or bespoke accessories not usually required by the typical customer or requiring permanent modification of the vehicle for fitment).
- The MBO is only available if the new vehicle (including Accessories, if any):
- is returned to the Dealer's premises by the Purchaser within seven calendar days of delivery;
- has travelled less than 500kms since it was delivered to the Purchaser;
- remains of a new vehicle standard, and the Accessories remain of a new standard, as determined by Toyota (or the Dealer on Toyota's behalf) in its sole discretion; and
- is free of all security interests and encumbrances, so that Toyota obtains good title free of security secured against the vehicle at the time of delivery to the Dealer
- Toyota may determine, in its sole discretion, that the requirements in clause 3(d) may be satisfied by Toyota entering into an arrangement with the Purchaser and the Purchaser's finance company for the purpose of releasing security secured against the vehicle.
- If the requirements in clauses 2 and 3 are met, the Purchaser is entitled to a refund of:
- all amounts paid by the Purchaser towards the price of the new vehicle (not including Accessories), less any amount payable by the Purchaser under clause 6(a);
- all amounts paid by the Purchaser towards the pre-payment of Toyota Care Service Advantage; and
- all amounts paid towards the price of any Accessory less:
- any costs associated with fitting the Accessories;
- any costs associated with removal of Accessories;
- an amount (as determined by the Dealer) to reflect the loss of value to any Accessories caused by the fitment and/or removal process; and
- any costs associated with the restoration of the new vehicle into the condition it was before Accessory fitment;
- all amounts paid towards the price of any extended warranty or service plan.
- In addition to the amount in clause 1, if the Purchaser takes advantage of the MBO the Dealer must do one of the following:
- return the Trade-in (if any) to the Purchaser, and invoice the Purchaser for the cost of any reasonable grooming, repairs or alterations to the Trade-in; or
- pay the Purchaser in cash the Net Allowance for Trade-in (if any), as stated on the front page of the Agreement.
- The Purchaser may incur break fees or other costs as a result of ending any finance arrangements for the new vehicle or Accessories (if any). The Purchaser is responsible for paying those fees and costs.
3. Signature Class Used Cars
Effective 24 July, 2020
3.1 General Terms and Conditions
- “Signature Class Package” refers to the Warranty, AA Road Service and WOF plan as a combined offer.
- “Hybrid” refers to Toyota and Lexus Hybrid Vehicle models only.
Product 1 – Signature Class Warranty Package for non-hybrid vehicles
- Package Inclusions:
- Three years (36 months) unlimited kilometre Signature Class Warranty
- No maximum claim limit
- Warranty includes three years Toyota AA Road Service Coverage
- Three years of Warrant of Fitness (WOF) checks as required by law, to a maximum of three WOF’s.
- Package is eligible for one year upgrade at time of purchase.
Product 2 – Signature Class Warranty Package for hybrid vehicles
- Eligible Vehicles:
- New Zealand new Hybrid vehicles.
- Imported Hybrids not eligible for Package 3 - the Imported Hybrid Signature Class Package.
- Package Inclusions:
- Four years (48 months) unlimited kilometre Signature Class Warranty
- No maximum claim limit
- Warranty includes four years Toyota AA Road Service Coverage
- Four years of Warrant of Fitness (WOF) checks as required by law, to a maximum of four WOF’s.
- Package is eligible for one year upgrade at time of purchase except when the vehicle purchased is used for fare or reward, uber, taxi, courier and goods delivery, rental, shuttle, and vehicles owned by GST registered entities and travelling more than 40,000km/year.
Note: Signature Class Warranty on hybrid vehicles first registered in New Zealand includes the transfer of the balance of the New Vehicle Hybrid Battery Warranty up to 160,000km/8 years* where applicable (*whichever occurs first under normal operating conditions). This offer is not available on imported Hybrids.
Product 3 – Signature Class Warranty Package for imported hybrid vehicles
- Eligible Vehicles:
- Hybrid vehicles imported by Toyota NZ Ltd that have been first registered overseas.
- Exclusions:
- Package not eligible for any upgrades.
- Vehicles used for fare or reward, uber, taxi, courier and goods delivery, rental, shuttle, and vehicles owned by GST registered entities and travelling more than 40,000km/year.
Note: Vehicle use which deems this warranty ineligible will receive Package 2 - Signature Class Hybrid Warranty.
- Package Inclusions:
- Five years (60 months) unlimited kilometre Signature Class Warranty
- No maximum claim limit
- Warranty includes five years Toyota AA Road Service Coverage
- Five years of Warrant of Fitness (WOF) checks as required by law, to a maximum of five W.O.F’s.
Signature Class Warranty Package Eligibility Summary:
|
Product 1 |
Product 2 |
Product 3 |
|
|
Vehicle Type |
3 Year Signature Class warranty |
4 year Signature Class warranty |
5 year Signature Class warranty |
|
NZ new vehicle - non-hybrid |
1 year upgrade available* |
|
|
|
NZ new vehicle - hybrid |
|
1 year upgrade available* |
|
|
Imported vehicle - non-hybrid |
1 year upgrade available* |
|
|
|
Imported vehicle - hybrid |
|
|
|
|
Imported vehicle - hybrid* |
|
|
|
|
|
|||
|
* Imported vehicles not eligible for product 3 are eligible for product 2 |
|||
|
* Package is eligible for one year upgrade at time of purchase |
|||
- WOF inspections and warrantable repairs must be performed at an Authorised Toyota Dealer or Toyota Parts and Service Agent.
- WOF inspection offer does not include the costs of repairs required to pass the WOF inspection.
- WOF inspection offer is not transferrable to COF inspection.
- Signature Class Package upgrades are available on Non-Hybrid vehicles from the standard three year to four years duration at time of vehicle purchase; this is at customer cost. This upgrade is non-refundable after the cooling off period.
- Signature Class Package upgrades are available on NZ New Hybrid vehicles only from the standard four year to five years duration at time of vehicle purchase; this is at customer cost. This upgrade is non-refundable after the cooling off period.
- Upgrade Offer is not available for vehicles used for fare or reward, uber, taxi, courier and goods delivery, rental, shuttle, and vehicles owned by a GST registered entities and travelling more than 40,000km/year.
- To maintain the validity of the warranty, vehicles must be serviced in accordance with Toyotas guidelines. Authorised Toyota Dealers or Parts and Service Agents are in the best position to assist with vehicle servicing.
4. Toyota Certified Used Cars
Effective 24 July, 2020
4.1 Toyota Certified Warranty Package Terms and Conditions
“Toyota Certified Package” refers to the Warranty, Toyota Care Roadside Assistance and Warrant of Fitness (WOF) plan as a combined offer.
Toyota Certified Package
Eligible Vehicles:
- Toyota New Zealand supplied vehicles advertised as Toyota Certified and Toyota Certified Hybrids that are sold via the Toyota Network (Signature Class vehicles are separate brand and covered by the Signature Class Package),
Package Inclusions:
Minimum of one year (12 months), unlimited kilometre Toyota Care Used Vehicle Warranty.
- A maximum per claim limit of $6,900 inclusive of GST.
- One year (12 months) Toyota Care Roadside Assistance (AA).
- One WOF check as required by law, to a maximum of one WOF.
Package is eligible for upgrade at time of vehicle purchase only to a maximum of four years (48 months).
Additional Terms
- WOF inspections and warrantable repairs must be performed at an Authorised Toyota Store or Toyota Parts and Service Agent.
- WOF inspection offer does not include the costs of repairs required to pass the WOF inspection.
- WOF inspection offer is non transferrable to COF inspection.
- The Toyota Certified Package can be upgraded from the standard 1 year by up to an additional 3 years, to a maximum warranty coverage term of 4 years. Upgrades are only available at time of vehicle purchase; this is at customer cost.
- Vehicles classified as high use include, but are not limited to vehicles used for fare or reward, uber, taxi, security, rental, courier and goods delivery, and other vehicles owned by GST registered entities travelling more than 40,000km per year are ineligible to upgrade the Toyota Certified Package.
- Subject to clause 5, additional coverage may be available by purchasing the suitable Toyota Care Business High Use Warranty, which will be forward dated to commence upon completion of the initial one year (12 months) warranty. Standard warranty criteria applies.
- To maintain the validity of the warranty, vehicles must be serviced in accordance with Toyota’s recommended service schedule. Authorised Toyota Dealers or Parts and Service Agents are in the best position to assist with vehicle servicing.
4.2 Toyota Certified 5 Year Hybrid Battery Warranty
- The Hybrid Battery Warranty applies to all Toyota Certified Used Hybrid Vehicles.
- The Hybrid Battery is warranted for 4 years beginning one year (12 months) after the date of vehicle purchase. This warranty forms an extension to the 1 year, Toyota Certified Warranty giving a total of 5 years of total warranty coverage for the Hybrid High Voltage Battery.
- This warranty is offered to the first customer and is transferable to subsequent owners within the warranty period.
- Package Inclusions:
- 4 years (48 months) unlimited kilometre Toyota Certified Used Vehicle Hybrid Battery Warranty in addition to the 1 year (12 month) Toyota Certified Warranty;
- No maximum claim limit;
- Excludes vehicles used for fare or reward, Uber, taxi, courier and goods delivery, rental, shuttle, and vehicles owned by a GST registered entities and travelling more than 40,000km/year.
- To maintain the validity of the warranty, vehicles must be serviced in accordance with Toyotas guidelines. Authorised Toyota Dealers or Parts and Service Agents are in the best position to assist with vehicle servicing.
- Toyota Certified Package upgrades are available from the standard one year to four years duration at time of vehicle purchase; this is at customer cost.
5. Toyota Genuine Parts Warranty
Effective 24 July, 2020
5.1 Toyota Genuine Parts Warranty Terms and Conditions
This warranty applies to Toyota Genuine Parts as follows.
Service Parts Warranty
- These are Toyota or Daihatsu Genuine Parts fitted by a Toyota Dealer or a participating Trade Garage to a vehicle during servicing or repair on a vehicle that is out of warranty.
- These parts have the following warranty cover:
- 24 Months/Unlimited Kilometres* against manufacturing or assembly defects. Commences from the fitment date.
- However, if such parts have been fitted by a dealer while the vehicle remains under its new vehicle warranty cover then the following applies:
- 24 Months/Unlimited Kilometres* against manufacturing or assembly defects with cover commencing from the fitment date, or the remaining term of the new vehicle warranty, whichever is greater.
Note: Where a part is fitted by a participating Trade Garage the following applies:
- 24 Months/Unlimited Kilometres* against manufacturing or assembly defects with cover commencing from the fitment date, or the remaining term of the new vehicle warranty, whichever is greater.
- Labour will be reimbursed at a set $45.00 plus GST per hour calculated using the Toyota flat rate manual time for fitting that part.
- When a valid claim is submitted for a warranty failure of such parts, TNZ will not be liable for any sublet costs incurred in replacing the failed part.
Counter Sales Parts Warranty
- These are Toyota Genuine Parts sold by a Toyota Dealer to retail customers. Such parts have the following warranty cover.
- 12 Months/ Unlimited Kilometres* against manufacturing or assembly defects. Commences from the date of sale as validated by production of the sales receipt.
- When a valid claim is submitted for a warranty failure of such parts, TNZ will not be liable for any sublet costs incurred in replacing the failed part.
Accessories
- These are as Toyota Genuine Accessories that do not form part of the standard vehicle specification e.g. Towbars, Cargo barriers etc. Such parts have the following warranty cover.
- 12 Months/ Unlimited Kilometres* against manufacturing or assembly defects. Commences from installation date.
- However, if such parts have been fitted at, or prior to, the date of 1st registration of the vehicle and subsequently fail while the vehicle remains under its new vehicle warranty cover, then the new vehicle warranty coverage will apply.
* Whichever occurs first under normal operating conditions.
6. Parts Invoicing
Effective 24 July, 2020
6.1 Parts Invoicing Terms and Conditions
- Where the Buyer of the goods or service to which this invoice relates is an authorised Dealer of Toyota New Zealand Limited (TNZ), this invoice is subject to the Terms of Sale set out in the Dealer Sales and Service Agreement.
- Where credit arrangements have been entered into, payment for the goods or service are due in accordance with those arrangements. In all other cases terms are strictly cash on delivery.
- Invoices not paid by due date may incur a penalty charge.
- The Goods to which this invoice relates will be at the Buyers risk from the time they leave TNZ premises en route to the Buyer.
- The Buyer grants TNZ a security interest in all present and future goods supplied by TNZ, as security for all amounts owing by the Buyer to TNZ and performance of all the Buyer's obligations under these terms and conditions.
- Title to any particular goods will remain with TNZ until there are no longer any amounts owing to TNZ for those goods.
- Until title to any particular goods passes to the Buyer, the Buyer will:
- hold those goods as TNZ's bailee;
- return those goods to TNZ on request; and
- hold any cash proceeds of those goods on trust for TNZ in a separate account.
- Even though title to any goods remains with TNZ, the Buyer may sell those goods on the Buyer's own account provided that:
- any such sale is conducted at arm's length and is for the full market value of those goods; and
- TNZ has not requested the return of those goods.
- If the Buyer fails to comply with any term of these Terms and Conditions or any other agreement between TNZ and the Buyer, TNZ or TNZ's agent may exercise any and all remedies afforded to a secured party by Part 9 of the Personal Property Securities Act 1999 (PPSA) and enter any building or premises owned, occupied or used by the Buyer, to search for and take repossession of the goods.
- The Buyer agrees that sections 114(1)(a), 117(1)(c), 133 and 134 of the PPSA will not apply on the enforcement by TNZ of any security interest created or provided for by this invoice. The Buyer also waives any rights it may have under sections 116, 119, 120(2), 121, 125, 129, 131 and 132 of the PPSA on such enforcement.
- The Buyer acknowledges receipt of a copy of this invoice and waives any right it may have to receive from TNZ a copy of any financing statement, financing change statement or verification statement that is registered, issued, or received at any time in relation to this invoice.
- The Buyer will not change its name without giving TNZ written notice of what its new name will be.
1. General Terms
Effective 24 July, 2020
1.1 General Promotional Terms
The following General Terms and Conditions apply to all promotions on this website, unless otherwise specified:
- Entry into the promotion is deemed acceptance of these terms and conditions.
- Offer is only available at participating Authorised Toyota Dealers.
- Scheduled Servicing and Warrantable repairs must be performed at an Authorised Toyota Dealer or Toyota Parts and Service Agent.
- Offer is subject to stock availability.
- Offer is available on Dealer sales of vehicles financed through Toyota Financial Services or other finance companies.
- Offer is not transferable or redeemable for cash or discount.
- Offer is not available in conjunction with any other offer.
- This offer is not available on leased vehicles, Toyota Dealer demonstrator vehicles, preregistered vehicles, rental, Government, nationally negotiated fleet sales, Toyota New Zealand Account Managed Fleet sales.
- Offer not available on Lexus vehicles.
- Offer available to New Zealand residents only.
- Offer available to GST and non GST registered customers.
- Offer excludes any online vehicle sales.
- Some vehicles and/or accessories may differ from those pictured.
- Entitlement to the offer goes to the ‘legal owner’ of the vehicle. Any subsequent arrangements between the legal owners of the vehicle and the driver/customer are at the legal owner’s discretion.
- Toyota reserves the right to alter the offers at any time.
- To the extent permitted by law, Toyota New Zealand Limited and Authorised Toyota Dealers are not liable to any person, including you or any passenger, for any loss, damage, liability, cost, or expense incurred through use of the vehicle purchased.
- These terms and conditions will be governed by and construed in accordance with the laws of New Zealand and will be subject to the non-exclusive jurisdiction of New Zealand courts.
- We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our Dealer network to communicate with you about Toyota and Lexus products and services. If you don’t wish to receive promotional material, or wish to review or update your details, please phone us on 0800 869 682, email us at customercare@toyota.co.nz or write to us at PO Box 46, Palmerston North Central, Palmerston North 4440.
1.2 Toyota Driveaway Price (TDP)
- The advertised TDP is for the vehicle only.
- The advertised TDPs are subject to change at any time.
- The advertised TDPs are GST inclusive.
- The advertised TDPs include on road costs (ORC) but do not include accessories.
- On road costs include pre-delivery costs, WoF/COF, registration, number plate, tank of fuel, floor mats, 1000km RUC (if applicable) and TCSA.
1.3 Toyota New Vehicle Warranty
- All vehicles come with Toyota Care Service Advantage included.
- Toyota Care Service Advantage (TCSA) terms and conditions apply.
2. New Vehicle & Signature Class Win Your Car Value Back Terms and Conditions
Effective 1 January, 2021
- Toyota New Zealand's Prize Draw Terms and Conditions apply to this promotion, unless otherwise specified below.
Eligibility
- The Prize Draw is open to any person (New Zealand residents, companies and other entities) who:
- purchase a new Toyota vehicle at TDP or Bronze pricing, or a Signature Class Toyota vehicle, through or from an Authorised Toyota Dealer in New Zealand ('Eligible Vehicle') between 12:01am on 1 January 2021 and the close of 28 February 2021 ('Promotional Period'); and
- in the case of individuals, are aged 18 years or over at the time of vehicle purchase ('Eligible Purchaser').
- For the purposes of this Prize Draw, 'purchase' means:
- in relation to new Toyota vehicles, the Eligible Purchaser has executed an Offer to Purchase with an Authorised Toyota Dealer; and
- in relation to Toyota Signature Class vehicles only, the Eligible Purchaser has executed a Vehicle Offer and Sale Agreement with an Authorised Toyota Dealer.
- Orders cancelled before a Prize Draw will not be eligible to be entered in the Prize Draw. In the event an Eligible Purchaser cancels an order after a Prize Draw has been drawn, the Eligible Purchaser will not be eligible for the prize (see clauses 18 and 19 below regarding payment and delivery before the prize is awarded).
- Employees of Toyota New Zealand Limited, Toyota Finance New Zealand Limited, their advertising agencies, subsidiaries, Lexus and Toyota Dealership staff and their immediate families are not eligible for this Prize Draw.
How to Enter
- Each Eligible Purchaser of an Eligible Vehicle during the Promotional Period will be automatically entered into each Prize Draw by the Authorised Toyota Dealer who conducts the sale, unless the Eligible Purchaser opts out in accordance with clause 7. The Authorised Toyota Dealer will advise the purchaser of the promotion before the entry is made.
- In the event an Eligible Purchaser does not wish to enter the Prize Draw, they may opt out at the time of purchasing the vehicle, through the Authorised Toyota Dealer or by calling Toyota New Zealand using the details set out at the end of these terms.
- There will be one entry into the Prize Draw for each Eligible Vehicle purchased by an Eligible Purchaser. An Eligible Purchaser who purchases more than one vehicle during the Promotional Period will receive a separate entry in respect of each Eligible Vehicle purchased.
- The person(s) listed as the purchaser on the Offer to Purchase (for new Toyota vehicles) or the Vehicle Offer and Sale Agreement (for Toyota Signature Class vehicles) is deemed the entrant in the event of any dispute. This clause applies instead of clause 8 of the Toyota New Zealand’s Prize Draw Terms and Conditions.
- If an Eligible Purchaser's contact details change during the Promotional Period, or in the period when the Prize Draws occur, the Eligible Purchaser is solely responsible for contacting Toyota New Zealand or their Authorised Toyota Dealer to amend those details. Toyota New Zealand and Authorised Toyota Dealers do not take any responsibility to ensure that an Eligible Purchaser's details are correct at the time of a Prize Draw.
The Prize
- The Prize is a refund of the price of the Eligible Vehicle to which the entry relates (including GST) purchased by the Eligible Purchaser at the time of purchase as specified on the Offer to Purchase (for new Toyota vehicles) or the Vehicle Offer and Sale Agreement (for Toyota Signature Class vehicles), excluding:
- finance break fees;
- new or additional accessories that the Eligible Purchaser requests are fitted to the Eligible Vehicle;
- insurance;
- pre-paid servicing;
- warranties; and
- any other items purchased at the same time as the vehicle.
The Prize Draw
- There is a maximum of seven Prize Draws which will be held after the Promotional Period. A Prize Draw will be undertaken for each race won by Emirates Team New Zealand during the America’s Cup. Emirates Team New Zealand need to win seven (7) out of 13 America’s Cup races in order to successfully defend the America’s Cup.
- The winner will be randomly drawn by Toyota New Zealand or a member of Emirates Team New Zealand from all eligible entries within 48 hours of Emirates Team New Zealand being declared the winner of the relevant race, unless:
- circumstances mean that a draw cannot reasonably take place within 48 hours, in which case the draw will be conducted as soon as practicable after Emirates Team New Zealand is declared as the winner of the relevant race; or
- there is a protest or appeal in respect of the relevant race, in which case the draw will be conducted 48 hours after Emirates Team New Zealand is declared as the winner of the relevant race.
- At the time of publication of these terms and conditions, the America’s Cup races are scheduled as follows (excluding Reserve Days and subject to change):
- Two races on Saturday 6 March 2021;
- Two races on Sunday 7 March 2021;
- Two races on Wednesday 10 March 2021;
- Two races on Friday 12 March 2021;
- Two races on Saturday 13 March 2021;
- Two races on Sunday 14 March 2021;
- One race on Monday 15 March 2021.
- Once an entry has been drawn, the same entry cannot be drawn in a subsequent Prize Draw.
- The winner will be notified via telephone on the number recorded on the Offer to Purchase (for new Toyota vehicles) or the Vehicle Offer and Sale Agreement (for Toyota Signature Class vehicles) at the time the vehicle is ordered via the Authorised Toyota Dealer.
- If the winner cannot be contacted by 5:00pm on the 5th working day after the Prize Draw, the winner will be deemed to have forfeited the Prize and the Prize Draw will be redrawn until a winner is found.
- Winners of the Prize Draw must pay for and take delivery of the vehicle purchased (as originally ordered before notification of winning, and including any items that the winner agreed to purchase in the Offer to Purchase or Vehicle Offer and Sale Agreement (as applicable) such as accessories, insurance, pre-paid servicing, or warranties), before payment of the vehicle price will be refunded to the winner.
- If the winner does not pay for and take delivery of the vehicle to which the winning entry relates by 5:00pm on the 5th working days after being notified that the vehicle is ready for delivery, the prize will be forfeited and the relevant Prize Draw will be redrawn until a winner is found.
- The prize will be refunded by way of electronic funds transfer into the bank account used to purchase the Eligible Vehicle, unless the winner requests in writing that a different account be used. An Authorised Toyota Dealer or Toyota New Zealand may take such steps as they consider appropriate to verify the identity of the winner and/or the authority to act on behalf of the Eligible Purchaser (for example, where the Eligible Purchaser is a company or other entity, or where more than one person is specified on the Offer to Purchase or Vehicle Offer and Sale Agreement (as the case may be).
Further Terms and Conditions
- By entering the Prize Draw participants agree to the terms of Toyota’s Privacy Policy.
- By entering, prize winner(s) agree to be available for reasonable publicity purposes without compensation, including but not limited to photographs and interviews. Entrants acknowledge that their details may be published in various media.
- Toyota New Zealand does not take any responsibility to repay any finance which is owed on the vehicle purchased: entrants acknowledge and understand that they are solely responsible for the repayment of any finance on the vehicle.
- Toyota New Zealand may change these terms and conditions if necessary to allow the Prize Draw to run as intended. See also clause 18 of the Toyota New Zealand’s Prize Draw Terms and Conditions.
GST
- For the purposes of the Goods and Services Tax Act 1985 ("GST Act"), the Prize is a refund that alters the previously agreed consideration for the supply of the winner's Eligible Vehicle.
- If the Authorised Toyota Dealer or Toyota New Zealand issued a tax invoice for the winner's Eligible Vehicle, the Authorised Toyota Dealer or Toyota New Zealand will issue a credit note for the value of the Prize to the winner (being the recipient of the tax invoice) at the time the Prize is paid.
- If the Authorised Toyota Dealer or Toyota New Zealand did not issue a tax invoice for the winner's Eligible Vehicle, but simply included the value of the winner's Eligible Vehicle in its GST return, the Authorised Toyota Dealer or Toyota New Zealand will adjust the amount of tax payable in its GST return for the taxable period in which the Prize is paid.
- Words and phrases used in clauses 25-28 have the same meaning as in the GST Act.
Race or America’s Cup Cancellation/Postponement
- In the event that Emirates Team New Zealand does not take part in the America’s Cup for any reason (including, but not limited to bad weather, COVID-19 lock down restrictions or cancellation of the America’s Cup) the Prize Draw(s) will not be held. This is applicable to individual race cancellations and overall America’s Cup cancellations.
- In the event that any of the America’s Cup races are rescheduled, the Prize Draw for that race (if won by Emirates Team New Zealand) will be held at the conclusion of that race in accordance with clause 13
This promotion is being run by Toyota New Zealand Limited, Roberts Line, P O Box 46, Palmerston North 4440. To contact Toyota New Zealand, phone 0800 869 682.
1. Auckland City Toyota
Effective 24 July, 2020
1.1 Toyota 5+ Club
- 20% off offer only applies to scheduled servicing at menu pricing. Additional parts and labour may not be offered at this discount level.
- Any repairs required to obtain a WOF will be an additional cost.
- Offer must be mentioned at the time of booking.
- Loan cars are subject to availability and loaned free of charge. Must be arranged at the time of booking. Any petrol used must be refilled. Alternatively, a $15 fuel charge will apply.
- Offer only applies at Auckland City Toyota branches. Mt Wellington, Greenlane and Grey Lynn.
- Can’t be used in conjunction with any other offer.
- Auckland City Toyota reserves the right to amend club discounts and inclusions at any time.
1.2 Express Maintenance
- Only available at Grey Lynn Branch
- Not available on all Toyota Models: please check with your Authorised Toyota Store for the specific requirements of your Toyota;
- While every endeavour is taken to ensure Express Maintenance will take a maximum of 60 minutes, Toyota cannot guarantee that the nature of every service will allow completion within this time, and therefore takes no responsibility for loss of any kind which arises from an Express Maintenance Service which takes in excess of 60 minutes.
2. Manukau Toyota Group
Effective 31 August, 2020
2.1 Manukau Toyota Group Rewards Card
- The Manukau Toyota Group Service Rewards Card is available from and redeemable at Manukau Toyota Group stores only as below.
Manukau Toyota
Address: 1 Gladding Place, Manukau
Phone: 09 2622887
Botany Toyota
Address: Cnr Te Irirangi & Accent Drives, East Tamaki
Phone: 09 2733110
Manukau Commercials
Address: 579 Great South Road, Manukau
Phone: 09 2520320
Papakura Toyota
Address: 300 Great South Road, Papakura
Phone: 09 2950050
Pukekohe Toyota
Address: 45 Manukau Road, Pukekohe
Phone: 09 2370466
- The Manukau Toyota Group Service Rewards Card cannot be used in conjunction with a Toyota Care Service Advantage fixed price servicing plan.
- The Manukau Toyota Group Service Rewards Card is valid only towards vehicle servicing & wheel alignments.
- Intention to use the Manukau Toyota Group Service Rewards Card must be declared at time of booking.
- The Manukau Toyota Group Service Rewards Card must be presented at time of vehicle drop off or collection and cannot be used on multiple vehicles.
- The Manukau Toyota Group Service Rewards Card has no cash value and is therefore not exchangeable or redeemable for cash. Please note no change will be given should the service item be a lesser cost than the stated value of the Manukau Toyota Group Service Rewards Card.
- The Manukau Toyota Group Service Rewards Card cannot be used to pay off accounts held with Howard Trading Ltd, trading as the Manukau Toyota Group.
- Manukau Toyota Group reserves the right to vary or alter this offer without notice at any time.
- Manukau Toyota Group accepts no responsibility for lost or damaged cards.
- Customer Cards are valid until the printed expiry date on the back of the card with the following conditions;
- One special offer redeemed with each transaction
- Not to be redeemed with any other specials, vehicles with TCSA plans, or Fleet deals in place or where discount is already being given.
- Not to be used for multiple vehicles or fleets
- Limited to the use of one card per person, per vehicle
- Refusal of the card is at the discretion of the store if abuse of card is deemed
- As a card holder the one free car wash offer is available only at Botany, book by appointment and staff will run your vehicle through the car wash machine. Valid for one use only
3. North Shore Toyota
Effective 24 July, 2020
3.1 Express Maintenance
- Not available on all Toyota Models: please check with your Authorised Toyota Store for the specific requirements of your Toyota;
- While every endeavour is taken to ensure Express Maintenance will take a maximum of 60 minutes, Toyota cannot guarantee that the nature of every service will allow completion within this time, and therefore takes no responsibility for loss of any kind which arises from an Express Maintenance Service which takes in excess of 60 minutes.
- The free reusable cup offer is available while stocks last and is valid for anyone that books a Express Maintenance service through our call centre, website or in person. This is only available at North Shore Toyota. One cup per booking.
3.2 Now Accepting Laybuy
Terms of Use
- This is only available to NZ Residents 18 years and over, who have a valid debit or credit card.
- All three of our Toyota stores are set up to accept Laybuy as a payment method
- Neither Toyota New Zealand nor North Shore Toyota are involved in any part of the payment process, including any issue regarding fees, instalments or credit limits. Default fees may apply.
- Visit www.laybuy.com for more information, including terms and conditions, on this payment method.
4. North Western Toyota
Effective 24 July, 2020
4.1 Now Accepting Laybuy
Terms of Use
- This is only available to NZ Residents 18 years and over, who have a valid debit or credit card.
- All three of our Toyota stores are set up to accept Laybuy as a payment method
- Neither Toyota New Zealand nor North Western Toyota are involved in any part of the payment process, including any issue regarding fees, instalments or credit limits. Default fees may apply.
- Visit www.laybuy.com for more information, including terms and conditions, on this payment method.
5. Pacific Toyota
Effective 31 August, 2020
5.1 Express Maintenance
1. Express Maintenance is only available at Pacific Toyota Tauranga, excluding Bayfair and Whakatane branch.
2. Not available on all Toyota Models: please check with your Authorised Toyota Store for the specific requirements of your Toyota;
3. While every endeavour is taken to ensure Express Maintenance will take a maximum of 60 minutes, Toyota cannot guarantee that the nature of every service will allow completion within this time, and therefore takes no responsibility for loss of any kind which arises from an Express Maintenance Service which takes in excess of 60 minutes.
4. The 60 minute service is based on 15,000km type service with no additional extra items required.
5. Bookings are essential and cannot be combined with other offers or services.
6. Rutherford and Bond Toyota
Effective 24 July, 2020
6.1 Express Maintenance
1. Express Maintenance is only available at Rutherford & Bond Wellington
2. Not available on all Toyota Models: please check with your Authorised Toyota Store for the specific requirements of your Toyota;
3. While every endeavour is taken to ensure Express Maintenance will take a maximum of 60 minutes, Toyota cannot guarantee that the nature of every service will allow completion within this time, and therefore takes no responsibility for loss of any kind which arises from an Express Maintenance Service which takes in excess of 60 minutes.
4. The 60 minute service is based on 15,000km type service with no additional extra items required.
5. Bookings are essential and cannot be combined with other offers or services.
1. Facebook
Effective 24 July, 2020
1.1 Facebook Prize Giveaways and Promotions Terms and Conditions
From time to time Toyota New Zealand Limited may run Competitions and Prize Giveaways (Promotions) on the Toyota New Zealand Facebook page Timeline, the Toyota 86 New Zealand Facebook page Timeline, the Toyota 4x4 New Zealand Facebook page Timeline, the Toyota Racing New Zealand Facebook page Timeline and the Toyota Kiwi Guardians Facebook page Timeline.
By entering such a Promotion and by accepting a Prize, you agree to these Terms and Conditions:
- Toyota New Zealand is the Organiser of these Promotions, they are not in any way sponsored, endorsed or administered by, or associated with, Facebook.
- You agree to release Facebook from any and all claims and demands arising out of, or in connection with, your participation in any of these Promotions or with any of the Prizes offered.
- To enter a Promotion the entrant must have taken the action requested, as described in the post relating to the specific promotion. Only one entry per Facebook account is permitted, unless otherwise specified.
- Unless otherwise stated, Prize winners will be drawn at random from all entries received by the date and time stated in the post. The number of Prizes offered will be stated in the post and if multiple Prizes are offered, multiple winners will be drawn.
- Employees of, or contractors to Toyota New Zealand Ltd, their advertising agents, subsidiaries and Toyota Dealership staff, and their immediate families are not eligible to enter.
- Prizes are not transferable or redeemable for cash.
- Entrants must be New Zealand residents and be residing in New Zealand at the time of the Promotion.
- Entry into this prize draw is restricted to people aged 18 years or over at the time of entry.
- Toyota New Zealand reserves the rights to offer substitute Prizes.
- Unless otherwise stated, Prize winners will be notified through Facebook and must respond within 48 hours to claim their Prize. To claim a Prize, winners will be asked to provide contact details to a Toyota email address.
- Toyota New Zealand reserves the right to reproduce comments and feedback provided by entrants in promotional material, not limited to but including, website, brochures and other online channels.
- Toyota New Zealand reserves the right to put an age limit or other restrictions on Promotions and or Prizes which must also comply with New Zealand law where applicable.
- Toyota New Zealand reserves the right to remove any content deemed offensive, inappropriate or irrelevant to the promotion, as well as any content deemed to be used as promotion of a business or an individual and not in the spirit of the competition.
- By entering the competition entrants hereby warrant that all information submitted is true, current and complete.
- By entering this competition you give Toyota the right to reproduce the information, including but not limited to image, video and copy content, as provided by you, across but not limited to Toyota New Zealand’s social, online, print, audio and video channels, without further reference or compensation of any description.
- Toyota accepts no responsibility for any tax liability that may arise from any prize draw.
- In the event of any dispute regarding the rules, conduct, results and all other matters relating to a Promotion, the decision of Toyota New Zealand Limited will be final and no correspondence or discussion will be entered into.
2. Prize Draws
Effective 30 October, 2020
2.1 Prize Draws
The following General Terms and Conditions apply to all prize draws on this website, unless otherwise specified.
- Entry into the specific prize draw is deemed acceptance of these general terms and conditions and any specific or additional terms and conditions as outlined below.
- Employees of Toyota New Zealand Limited, Toyota Financial Services Limited, their advertising agencies, subsidiaries, Lexus and Toyota Dealership staff, and their immediate families are not eligible for this prize draw.
- Entry into this prize draw is deemed consent that you have opted into further communication from Toyota New Zealand Limited. You will have the ability to opt-out at any time by calling 0800 869682 or by emailing dialogue@toyota.co.nz.
- Proof of purchase and photo ID may be required to claim the prize.
- Toyota New Zealand Limited cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.
- The prize winner will be the first valid entry randomly drawn from eligible entries received within the term.
- The prize winner will be notified within 5 working days of the draw and contacted via a call to the phone number provided or that made the entry.
- The person whose phone is used to submit the entry is deemed the entrant in the event of any dispute.
- Prizes are not transferable, exchangeable nor negotiable and are not redeemable for cash.
- While this prize draw will be administered with all reasonable care and skill, if Toyota New Zealand Limited or its designated agents are unable to make contact with any winner within 5 working days of a draw, Toyota New Zealand Limited reserves the right to declare that entry invalid and draw a new winner on the same terms and conditions as the original draw.
- Toyota New Zealand Limited reserves the right to substitute prize components of equivalent or greater value if any prize becomes unavailable.
- Toyota New Zealand Limited accepts no responsibility for any entries not received for any reason during the Promotion Period. No responsibility will be taken for lost, late or misdirected entries. Toyota New Zealand Limited does not warrant that the entry mechanism will be available at all times during the Promotion Period.
- Incomplete or incorrect entries are not eligible to win.
- By entering the prize draw, the winner consents to Toyota New Zealand Limited publishing comments anonymously and summarised scores in customer communications, Toyota and Lexus websites and in social media channels.
- By entering, prize winner(s) agree to be available for reasonable publicity purposes without compensation, including but not limited to photographs and interviews. Entrants acknowledge that their details may be published in various media.
- Any questions regarding this promotion should be directed to 0800 869 682.
- Toyota New Zealand Limited reserves the right to disqualify entries in the event of non-compliance with these Terms & Conditions.
- Toyota New Zealand Limited reserves the right to change or alter these terms and conditions at any time.
- To the greatest extent permitted by law, neither Toyota New Zealand Limited nor any person or party associated with the promotion will be liable for any loss, damage or injury suffered or sustained (including, but not limited to, consequential loss) as a result of participating in this promotion or using any part of the prize, except for any liability which cannot be excluded by law.
- All decisions made by Toyota New Zealand Limited are final and no correspondence will be entered into.
- Any personal information submitted to Toyota New Zealand Limited through the prize draw will be handled in accordance with the Privacy Policy.
- Entry into this prize draw is restricted to people aged 18 years or over at the time of entry.
2.2 Toyota Sustainability Survey Terms & Conditions
These terms and conditions are subject to the Toyota New Zealand Prize Draw Terms and Conditions, unless specified below.
- To enter the Toyota Sustainability Survey Prize Draw (‘Prize Draw’), entrants need to provide Toyota New Zealand with feedback on their experience with Toyota by completing the Sustainability Survey.
- There is no cost to complete the Toyota Sustainability Survey or enter the Prize Draw.
- The Prize Draw is open to anyone who receives and submits a Toyota Sustainability Survey (excluding employees of Toyota New Zealand Limited, Toyota Financial Services Limited, their advertising agencies, subsidiaries, Lexus and Toyota Dealership staff, and their immediate families)
- The prize is one $1,000 Prezzy Card.
- Only one entry into the Prize Draw per person is permitted.
- The Prize Draw is open from 9am Wednesday 11 November 2020 to midnight Wednesday 25 November 2020.
- One winner will be randomly drawn on Thursday 26 November 2020.
- The winner of Prize Draw will be notified by either phone or email by Wednesday 2 December 2020.
- The entrant into the Toyota Sustainability Survey prize draw is deemed to be the owner of the email address used on the survey.
- The responses you give to the Toyota Sustainability Survey Prize Draw may be translated between languages using Google Translate. If translated, the information you provide will be sent to Google and handled in accordance with Google’s privacy policy which can be found here.
3. Toyota Customer Experience Survey – Vehicle Purchase & Service Customers
Effective 24 July, 2020
3.1 Toyota Customer Experience Survey – Vehicle Purchase & Service Customers
These terms and conditions are subject to the Toyota New Zealand Prize Draw Terms and Conditions, unless specified below.
- To enter the Customer Experience Survey Prize Draw, entrants need to provide Toyota New Zealand with feedback on their experience with Toyota by completing one of the six different Customer Experience Survey Prize Draws: Test Drive Experience, Vehicle Purchase Experience, Product Experience, Service Experience, Customer Dialogue Centre Experience and the Trade Garage survey (together known as the “Relevant Customer Experience Survey”).
- There is no cost to enter any of the Relevant Customer Experience Surveys.
- The prize draw is open to anyone who receives and submits a Relevant Customer Experience Survey.
- The results from all of the Relevant Customer Experience Surveys will be collated and one winner will be randomly drawn every three months.
- The prize draw will be conducted on the next working day after the three month period has concluded. The prize draw your entry will be placed into, will be based on when your completed Relevant Customer Experience Survey is received.
- The prize is one $500 Prezzy Card for each three month period.
- The entrant into the Relevant Customer Experience Survey prize draw is deemed to be the owner of the email address used on the Relevant Customer Experience Survey.
- The winner of each Relevant Customer Experience Survey prize draw will be notified by either phone, email or letter.
- You have two weeks from receipt of the Relevant Customer Experience Survey to enter the Relevant Customer Experience Survey prize draw. Each Relevant Customer Experience Survey is open for two weeks only (reminder will be sent out after three days if not completed).
- The responses you give to the Customer Experience Survey Prize Draw may be translated between languages using Google Translate. If translated, the information you provide will be sent to Google and handled in accordance with Google’s privacy policy which can be found here.
4. Toyota Gazoo Racing NZ Merchandise Prize Draw
Effective 12 November, 2020
4.1 Toyota Gazoo Racing NZ Merchandise Prize Draw Terms and Conditions (‘Prize Draw’)
These terms and conditions are subject to the Toyota New Zealand Prize Draw Terms and Conditions, unless specified below.
- To enter the Prize Draw, entrants need to subscribe to hear more about TOYOTA GAZOO Racing information by filling out their contact information at the following events: 2020 Big Boys Toys – ASB Showgrounds & 2020 Repco Battle of Jacks Ridge.
- The prize is one TOYOTA GAZOO Racing New Zealand prize pack containing the following items: 1x Backpack, 1x hat, 1x drink bottle, 1x Supra model car.
- The Prize Draw is open to New Zealand residents aged 18 or over at the time of entering the Prize Draw.
- The Prize Draw is open from 10.00am November 13 2020 until 6.00pm November 15 2020.
- There is no cost to enter the Prize Draw.
- The Prize Draw will be conducted Monday 16 November 2020 at 3.00pm.
- The winner will be notified via email.
- To claim the prize, the winners will be asked to provide contact details. The winner must provide a delivery address (excluding PO boxes) for the prize to be couriered.
5. Toyota Kiwi Guardians Giveaway
Effective 19 November, 2020
5.1 Toyota Kiwi Guardians Prize Pack + $1000 Fuel Voucher Giveaway Terms and Conditions (‘Prize Draw’)
These terms and conditions are subject to the Toyota Facebook Prize Giveaway Terms and Conditions, unless specified below.
- To enter the Prize Draw, entrants need to ‘like’ the giveaway post and comment below with where they would like to visit in nature.
- Only one entry per person can be accepted.
- The prize is one Toyota Kiwi Guardian Backpack, one Toyota Kiwi Guardian cap, one Toyota Kiwi Guardian Drink Bottle and one $1000 fuel voucher.
- The Prize Draw is open to New Zealand residents aged 18 or over at the time of entering the Prize Draw.
- The Prize Draw will be open from 9.00am Thursday 19 November 2020 until Sunday 5.00pm 29 November 2020.
- There is no cost to enter the Prize Draw.
- The prize will be randomly drawn on Tuesday 1 December 2020 at 3.00pm.
- The winner will be notified via email.
- To claim the prize, the winners will be asked to provide contact details. The winner must provide a delivery address (excluding PO boxes) for the prize to be couriered.
- The Department of Conservation and Toyota reserve the right to cancel the contest at any time, for any reason and without prior notification.
- Employees of Toyota New Zealand Limited, the Department of Conservation, Toyota Financial Services Limited, their advertising agencies, subsidiaries, Lexus and Toyota dealership staff, and their immediate families are not eligible for this prize draw.
6. 12 days of Christmas Prize Draw
Effective 7 December, 2020
Toyota New Zealand ‘12 days of Christmas’ Prize Draw Terms and Conditions (‘Prize Draw’)
Toyota New Zealand Facebook Prize Giveaways and Promotions Terms and Conditions apply to this promotion unless specified below.
- To enter the Prize Draw, entrants need to comment on the relevant post which displays the prize they want to win, within the relevant timeframe specified on the post.
- The prizes will change every day and will be announced daily on the Toyota New Zealand Facebook page.
- The Prize Draw is open to New Zealand residents aged 18 or over at the time of entering the Prize Draw.
- The Prize Draw is open from 10:00am on 7 December 2020until 11:59pm on 18 December 2020.
- There is no cost to enter the Prize Draw.
- The daily Prize Draw will be conducted the following day at 10:00am and the winner will be notified by Facebook private message and a comment announcing the winner will be made on Facebook
- To claim the prize, the winners will be asked to provide contact details. The winner must provide a delivery address (excluding PO boxes) for the prize to be couriered.
7. 12 days of Christmas Prize Draw - Christmas Cup
Effective 7 December, 2020
Toyota New Zealand ‘12 days of Christmas – Christmas Cup’ Prize Draw Terms and Conditions (‘Prize Draw’)
Toyota New Zealand Facebook Prize Giveaway and Promotions Terms and Conditions apply to this promotion unless specified below.
- To enter the Prize Draw, entrants need to comment on the relevant post which displays the prize they want to win, within the relevant timeframe specified on the post.
- The prize includes a hospitality package for the Emirates Team New Zealand hospitality lounge for two people as stated in the post on the Toyota New Zealand Facebook page. The prize does not include accommodation and flights to the Christmas Cup.
- The Prize Draw is open to New Zealand residents aged 18 or over at the time of entering the Prize Draw.
- The Prize Draw is open from 10:00am on 9 December 2020 until 11:59pm on 9 December 2020.
- There is no cost to enter the Prize Draw.
- The prize winner will be randomly drawn by Toyota New Zealand on 10 December 2020 at 10:00am and the winner be notified by Facebook private message and a comment announcing the winner will be made on Facebook.
- To claim the prize, the winners will be asked to provide contact details. The winner must provide a delivery address (excluding PO boxes) for the prize to be couriered.
