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COVID-19 Alert Level 4 Information

What does level 4 mean for your local Toyota Store?

AT LEVEL 4 TOYOTA SERVICE CENTRES ARE CLOSED. Except for urgent repairs to essential service vehicles. This is to keep us all safe. If you are unsure if your vehicle is an essential service vehicle please click the link below before contacting us.

Our servicing team will continue to follow the strict parameters around distancing, hygiene and sanitary processes to try keep you and them safe from transmission of the virus during this time.

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Essential Service Vehicle Support

While in level 4 Toyota service centres remain closed except for urgent repairs to essential service vehicles. 

If you work for an essential service as defined by the Ministry of Transport (for full list click here), then we are here to help you with your vehicle repair needs. Please contact your nearest Toyota store in the first instance and/or contact our customer support team.

Our servicing team will continue to follow the strict parameters around distancing, hygiene and sanitary processes to try keep you and them safe from transmission of the virus during this time.

Contact Your Local Store Essential Service Vehicle List

Level 4 Frequently Asked Questions

What does this mean for me as a customer of yours?

Under the level 4 alert, Toyota Stores are not considered as essential service and are therefore closed. The only grounds on which we can physically open is to repair vehicles for other essential services.

However, Toyota New Zealand wants to work with all our customers to help them through any questions they have regarding COVID-19 and our service to them. In your communications with us please ensure the details of your situation are clear so we can assist you as best as possible.
I have put a deposit down on a vehicle – what happens now?

If you have put a deposit down on a vehicle, we want to reassure you that your vehicle has still been ordered and will be delivered when it is appropriate to do so i.e. when the government lowers alert levels and/or the vehicle is available. New vehicles are still able to come into the country on freight ships, and many of our global factories remain open.

Will I now have to wait longer to get my new Toyota vehicle?

If you were due to receive your vehicle in the next month, then unfortunately yes, as under the government’s COVID alert conditions all our Toyota stores are closed. However, you will be contacted by your local store, when they are able to do so, to confirm any further details on vehicle delivery.

How does this affect your supply of vehicles into the country?

At this stage we are still ordering and arranging supply as freight ships are still able to enter the country. Domestic delivery will commence once alert levels have been lowered by the government.

I want to test drive a new vehicle; how do I go about doing this?

Unfortunately, you are unable to test drive a new vehicle in the current lockdown conditions. However, get in touch with your local Toyota store who can organise a test drive booking for you when the government reduces its COVID Alert Level and they are open again.

I am not happy to wait for my vehicle to arrive; can I get a refund of my deposit?

Unfortunately, as the deposit is held with your local store, we are unable to process a refund at this stage. Please bear with us and we will work with your local store when the government reduces its COVID Alert Level and they are open again.

I am currently paying my vehicle off through Toyota Finance – how do I get a break from my repayments due to financial hardship?

The best people to talk to about your current financial circumstances are the Toyota Financial Services team. They are still contactable during the COVID alert level 4 conditions, please email financialmentor@tfs.co.nz

Can I return my vehicle to the dealership as I can’t afford my finance repayments?

Unfortunately, in the interim as your local Toyota store is closed, we are unable to help with taking your vehicle back. However, the best people to talk to about your financial circumstances are the Toyota Financial Services team. Their best contact details are info@tfs.co.nz In the first instance this and this is the promptest service.

I was booked in/due to get my vehicle serviced – what happens now?

Your local Toyota store will be open for business when the government reduces the COVID alert levels to a point where stores are permitted to open for normal business. Please be rest assured that they will contact you when they reopen to rebook your vehicle service in.

If you are due in the next month to get your service done, you will be able to do so when the Toyota stores are allowed to reopen. This will have no adverse effect on your vehicle warranty, provided you have previously followed scheduled servicing to this point as required under warranty.

If your vehicle is due or was booked to get a warrant of fitness, we will honour the WoF contract if it is unclaimed

I have the Toyota Care Service Advantage on my vehicle, and now can’t get it serviced in line with the requirements – will this affect my Platinum warranty status?

If you are unable to get your scheduled servicing done due to your local Toyota Store being closed because of the nationwide lockdown, please be rest assured that we will honour this provided you get your service done as soon as possible after your local Toyota store reopens.

I was meant to get my recall work done on my vehicle – what happens now?

Your safety is of upmost priority to us, and your local Toyota store will be open for business when the government reduces the COVID alert levels to a point where stores are permitted to open for normal business. Please contact you nearest or preferred store at that point.

I am waiting on parts for my vehicle from my local Toyota store – what happens now?

Your local Toyota store will be open for business when the government reduces the COVID alert levels to a point where stores are permitted to open for normal business. Please be assured that they will contact you when they reopen to arrange pick up or delivery of the vehicle parts you are waiting on.

I work for an essential service and my vehicle has broken down/needs an urgent repair – what can you do to help me?

If you work for an essential service as defined by the Ministry of Transport (for full list click here), then we are here to help you with your vehicle repair needs. Please contact your nearest Toyota store in the first instance and/or contact our customer care team.

 

 

Visit https://covid19.govt.nz/ for the latest information about Covid-19