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Toyota Care Warranties

At a Glance

Toyota Care Warranties provide added protection, covering those unforeseen mechanical and electrical breakdowns that may occur with new and used vehicles. There are four warranty options available that are tailored to suit a range of vehicles and usage: Platinum New Vehicle Warranty, Used Vehicle Warranty, Business High Use Vehicle Warranty, and European and High Performance Vehicle Warranty.

It has never been easier to keep you and your vehicle on the road. All Toyota Care Extended Warranties come with comprehensive warranty coverage and Roadside Assistance (AA). These warranties are also transferrable to the new owner, if you wish to sell your vehicle.

In addition, all new Toyota vehicles bought from an Authorised Toyota Store come with Toyota Care Service Advantage

Fully Transferable

Should you sell your vehicle all Toyota Care Warranties are fully transferable to the next owner. Toyota Care Used Vehicle Warranties purchased are refundable, provided that no claims have ever been paid (this excludes warranties that come standard or are given away as part of a promotion on a new or used vehicle).

A Toyota Care Warranty contract can also be cancelled at any time. If you still own the vehicle, purchased the warranty, and have not made any claims against it, you will receive a time-based pro rata refund less administration costs.

Backed by Toyota

The Toyota Care Warranties are fully backed by Toyota New Zealand, and our nationwide Authorised Toyota Network. 

Toyota Care Extended Warranties Overview


Eligibility  Criteria

Claim Excess

Toyota Care Used Vehicle

All Toyota Models < 160,000km


All Toyota Models < 160,000km-225,000km


Business High Use

All Toyota Business High Use vehicles < 160,000km 


European and High Performance

European Marques <160,000km


High Performance models <160,000km


Toyota Care Used Vehicle

All Other Marques <225,000km



Toyota Hybrid Batteries

How long do high voltage hybrid batteries last?

Millions use and enjoy hybrids every day, without thinking twice about their batteries. Over the last eighteen years our batteries have proven themselves fully capable of withstanding the day-to-day rigours of modern city and long-distance driving. 

All Toyota Hybrid vehicles first registered in New Zealand come with our New Vehicle High Voltage Hybrid Battery Warranty that covers this battery for up to 160,000kms or 8 years*.  This also includes the hybrid battery on our Plug-In Hybrid vehicles like the Prius Prime. On New Zealand new and privately imported vehicles (from Japan and Australia only), our Toyota Care extended warranties are an effective way to keep your Hybrid Battery covered throughout the duration of the Toyota Care extended warranty. 


Is there a difference between a high voltage hybrid battery and a 12 volt hybrid battery?

Yes there is! The Toyota Hybrid system has two batteries: High Voltage Hybrid Battery and the 12 Volt Battery (somewhat like a normal non-Hybrid vehicle’s battery). The difference is the high voltage hybrid battery provides a higher voltage to the drive motors in the vehicle that is used to move it forwards and backwards. The 12 volt battery runs the vehicle’s smaller electrical components such as the audio unit and lighting system.

*Whichever occurs first under normal operating conditions.

Toyota Genuine Parts

Toyota Genuine parts are used throughout our Authorised Toyota Network in all service and warranty repairs. Our Toyota Genuine parts have been designed specifically for your Toyota, and are manufactured and tested to the highest standards by Toyota. This built-in reliability gives you added peace of mind. Contact your local Toyota store for details on purchasing Toyota Genuine Parts for your vehicle.

Toyota Genuine Parts Guarantee

  • All Toyota Genuine Parts come with a 2-year warranty
  • Are designed and manufactured to Toyota’s exacting standards
  • Will give thousands of kilometres of trouble-free motoring
  • Maintains the integrity of your vehicle, keeping your Toyota 100% genuine
  • Are an integral reason why Toyotas have such a high resale value.

AA Motoring RoadserviceToyota Care Roadside Assistance  

For further peace of mind, the Used Vehicle Warranty comes with breakdown benefits that include a $600 combined value of accommodation and/or rental vehicle reimbursement, and an additional towing allowance for vehicle transport. With 24/7 access to the toll free number, the AA will be right there to get you and your vehicle back on the road.

What’s Included

  • Roadside breakdowns
  • Flat battery (restarting due to flat battery only)
  • Flat tyre (inflation of flat tyre or fitting of spare tyre only)
  • Key Lockouts/Lost Keys
  • Out of Fuel Delivery
  • Towing (if required) to the nearest Authorised Toyota Store or Service Agent
  • Free temporary side glass replacement*

*Service available only in Auckland, Wellington, Christchurch and most provincial areas.

If you are an existing AA member and purchase one of our Platinum or Toyota Care Warranties, you may be eligible for a membership discount at your next renewal date. Contact AA for further clarification.