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Effective 1 January, 2024
The references to "we", "us" and "our" are references to Toyota New Zealand Limited, Toyota Financial Services Limited, and Aioi Nissay Dowa Insurance Company Ltd (trading as “Toyota Insurance”). References to "Dealers" or "your Dealer" are references to Authorised Toyota Dealers.
By using this website, you accept these Terms of Use and are bound by them. If you do not accept these Terms of Use, you should not use this website.
Additional terms may apply to specific goods or services, or online tools or functions provided through or on this website. Where we indicate on this website that additional terms apply, you must read these Terms of Use in conjunction with those additional terms. If there is any inconsistency between these Terms of Use and those additional terms, the additional terms will prevail (unless we expressly tell you otherwise).
We may amend these Terms of Use in whole or in part from time to time. Amendments will be effective immediately when we post the amended Terms of Use on this website. You are responsible for ensuring you are familiar with the latest Terms of Use. By continuing to use this website, you agree to be bound by the Terms of Use as amended (whether or not you have received any amendments).
We (and our licensors or suppliers, as the case may be) own all intellectual property rights in this website, including all of the content of this website (such as text, graphics, logos, icons and sound recordings) and all software code underlying and forming part of this website.
You may not without our prior written permission, in any form or by any means:
You agree to use this website in a manner that complies with all applicable laws and regulations and that does not infringe our rights, nor the rights of anyone else, nor restricts or inhibits their use and enjoyment of this website. Without limiting this, in particular, you agree not to:
You agree to indemnify and keep indemnified us from and against all actions, claims, costs (including legal costs and expenses), losses, proceedings, damages, liabilities, or demands suffered or incurred by us to any person arising out of or in connection with your failure to comply with these Terms of Use.
Except as required by law, neither we nor our Dealers will be liable in any way whatsoever to any person for any cause of action arising directly or indirectly out of the information contained in this website or these Terms of Use. Further, we and our Dealers are not bound in any way to offer, make available or provide any of the goods or services referred to in this website.
This website and these Terms of Use is governed by the laws of New Zealand. When you access this website, you submit to the exclusive jurisdiction of the New Zealand courts.
Effective 1 January, 2024
The material contained in this website is intended for general information purposes only. Every effort has been made to ensure that the information on this site is correct and up to date, however, Toyota New Zealand Limited does not provide any warranty as to the completeness or accuracy of the information and, subject to applicable laws, does not accept any liability for damages of any kind resulting from the access or use of this site and its contents. The accuracy of the information provided in this website, some models, specification, colours, accessories, or pricing is subject to change at any time without notice. Please contact your Dealer for further information and confirmation.
The colours on this web site may differ from actual colours due to variations in the electronic rendering process. Also, the images and content of this website may have been sourced globally and may differ to New Zealand specifications.
Toyota New Zealand Limited does not accept any liability for the accuracy or content of information on this website that belongs to third parties; nor for the accuracy or content of any third-party website that you may access via a hyperlink from this site.
Links to other websites should not be taken as endorsement of those sites or products offered on those sites. This includes websites that may host Toyota content (e.g., video files on YouTube). Toyota New Zealand Limited does not endorse advertising, related material, or other content you may view on such sites while accessing Toyota content.
When visiting other websites, please refer to the conditions of use and copyright policies of those sites.
Prices and specifications are subject to change without notice. Please contact your Dealer for confirmation.
“RSP” means Recommended Sale Price and is a special offer price, for a limited time. The recommended sale prices are recommended only and there is no obligation for us or our dealers to comply with the recommendation. When on-road costs are applicable, these are specified as additional to the prices shown
“RRP” means Recommended Retail Price. It is a recommendation only and there is no obligation on Toyota New Zealand Limited nor Dealers to comply with the recommendation.
“TDP” means Toyota Driveaway Price. TDP is the total cost you will pay to drive away in your new Toyota. Toyota New Zealand Limited sets the price of the vehicle to include GST, Tyre Stewardship Fee, pre-delivery costs, WOF/COF, registration, number plate, tank of fuel, floormats, 1000km RUC (if applicable) and Service Advantage. Unless otherwise stated, TDP excludes any fee, levy or rebate that applies by law to your purchase.
“MRP” means Maximum Retail Price. It is the maximum price at which goods and services may be resupplied.
Vehicle accessory prices shown are inclusive of estimated fitting costs unless otherwise specified. The estimated fitted price is based on factory fitment at time of order. The estimated price assumes a recommended selling price for the accessory plus an estimate for the labour required to implement the fitting. Actual Dealer fitted prices may vary from the prices stated. Some Toyota Genuine Accessories are not available for all models/grades. Accessories may require painting to match vehicle body colour. Tyre purchase and fitment are not included in the accessory wheel purchase price.
Fuel/energy consumption, emission, annual fuel cost, and driving range figures are based on laboratory tests under controlled conditions. Some WLTP figures are based on converted NEDC test results and are for comparison purposes only. Actual results will vary depending on factors such as vehicle usage and operating conditions. You should not expect that the fuel/energy consumption, emission and driving range figures will be achieved in real world driving conditions. The specification listed is on a provisional basis and therefore may be subject to change. For more information click here.
In this policy the “Toyota Group” (or “we” or “us”) is:
Please note that “Lexus” is a brand and division of Toyota NZ.
We understand that your personal information and credit information (“information”) is important to you and we value your trust. This policy sets out how the Toyota Group handles your information. It also includes how we handle information collected from third parties, such as your credit report through the credit reporting system if you obtain finance with us.
We are bound by the Privacy Act 2020 (“Privacy Act”) and all supporting regulations.
The Toyota Group is part of the Toyota Network, which includes:
The Toyota Group collects and shares with other members of the Toyota Network your personal information so that Toyota Network can provide you with an integrated Toyota guest experience including allowing you to be known across the Network regardless of which Toyota entity you choose to deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your information may be disclosed to Toyota Network service providers in New Zealand and overseas for these purposes. Any information we share overseas will be subject to comparable safeguards to those under the Privacy Act 2020.
The kinds of information that we collect and hold about you will depend on the nature of your dealings with us.
Information we collect about you: We may collect and hold information about you including:
If you do not wish to provide particular information, we may not be able to respond to your query, provide you with our products and services or assess your application for a product or service.
Sensitive information: We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). Sensitive information includes information about your health, race, ethnic origin and religious beliefs.
Providing someone else’s personal information: If you provide us with personal information about another person (such as a joint vehicle owner or authorised driver or contact person), please tell them about this Policy so they are aware that you have provided their information to us and that they can read this Policy to understand how their information will be handled.
Whenever you visit or interact with a Toyota Group website or other online platform of ours (“Platforms”), we, as well as any third-party service provider and/or advertiser, may use a variety of technologies that automatically or passively record information about how the Platform is accessed and used (“Usage Information”). Usage Information may include your IP address or other unique identifier for the device used to access a Platform ("Device Identifier"), browser type, “Device” type (computer, mobile phone, tablet or other device), operation system, application version, date and time of visit, pages viewed, preceding page views and your use of features or applications on the Platform such as interactions with connections or groups.
Usage Information helps us keep our Platforms relevant to users and allows us to tailor content to a user’s interests. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we will treat it as personal information. If you provide personal information such as your name and contact details via a Toyota Group form or other means, your Usage Information may be associated with you as a specific and identifiable person.
We may use Device Identifiers to help us administer Platforms, diagnose problems with our servers, analyse trends, observe Platform usage and activity over time, help identify you and your shopping cart, and gather broad demographic information for aggregate use.
Cookies (data files placed on a Device when it is used to visit a Platform) may be used to associate you with social media platforms like Facebook and, if you so choose, enable interaction between your activities on our Platforms and those social media platforms. We or our third-party vendors may place cookies on your Device for security purposes, to facilitate site navigation and personalise your experience while visiting our Platforms (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location or demographic information).
To learn how you may manage cookies, or delete cookies that have already been installed, please refer to your browser’s help menu or instructions. If you disable or opt out of receiving cookies, some features and functions on our Platforms may not work properly or fully because we may not be able to recognise and associate you with your Toyota account(s). In addition, the offers we provide may not be as relevant to you or tailored to your interests.
Remarketing: We use Google Adwords Remarketing to advertise our products and services online. Third party vendors, including Google, use cookies to display relevant ads based on your past visits to our website(s). Google Remarketing allows us to tailor our marketing to better suit your needs and display ads that are relevant to you. We respect your privacy and any data collected will be used in accordance with this privacy policy, Google's privacy policy or the privacy policy of other remarketing services that we may use.
If you do not wish to participate in our Google Adwords Remarketing, you can opt out by visiting Google's Ads Preference Manager (myaccount.google.com/u/0/privacy?pli=1#ads). You can also opt out of any third party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page www.networkadvertising.org
We may collect information in a variety of ways, including directly from you, for example:
We also collect personal information about vehicle owners from the Motor Vehicle Register, in accordance with our authorisation to access the Motor Vehicle Register for specified purposes under section 241 of the Land Transport Act 1998.
We may obtain the name and address of vehicle owners from Waka Kotahi's Motor Vehicle Register to:
Any person can notify the Registrar that they do not wish to have their name(s) and address(es) made available under an authorisation.
For more information, read the ‘Authorised Access to Certain Names and Addresses Held on the Motor Vehicle Register’ Gazette notices dated 3 July 2018 and 21 September 2022.
We may collect information from organisations within the Toyota Network, such as our authorised Toyota Dealers, if you interact with or purchase products or services from that Dealer.
Sometimes, we may collect your information from third parties such as:
The Toyota Group collects, holds, uses and discloses your information for a variety of purposes including:
We may publish (including by posting on social media) customer testimonials/video testimonials which may contain personally identifiable information. We will obtain the customer’s consent prior to publishing the testimonial along with their name.
Marketing communications
The Toyota Network (or any of the entities which make up the Toyota Network including their agents and contractors if any acting on their behalf) may send you marketing communications to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with Toyota Dealers or other promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.
Your consent to receive marketing communications from the Toyota Network in the above ways will be deemed if you do not opt out when you are offered the opportunity to do so, and will remain current on an ongoing basis unless and until you advise otherwise.
If the law requires us to provide you with information about our products or services (for example, product recalls), we will provide that information even if you have elected not to receive information about our products and services generally.
How to unsubscribe from marketing communications
If you do not wish to receive any marketing communications from Toyota NZ, Toyota Finance, or Toyota Insurance about their products, services or activities you can utilise the "unsubscribe" function in the electronic communications from them. For emails, this is usually in the form of an unsubscribe button at the bottom of emails or instructions to "reply to this email". We may send you an email confirming that we have unsubscribed you as well as an email asking why you have unsubscribed (for example, an exit survey). Any such emails will be sent within 5 days after you have unsubscribed.
You are also welcome to let Toyota NZ, Toyota Finance, or Toyota Insurance know using the contact details provided in section 13 “Contacting us” below that you no longer wish to receive any marketing communications from that organisation. In some circumstances we may need to contact you to obtain additional information, verify your identity or to clarify your request, in order to action it. If we need to contact you for these reasons, we will do so within 5 days after you have let us know that you no longer wish to receive any marketing communications from Toyota NZ ,Toyota Finance, or Toyota Insurance.
Please note that the organisations comprising the Toyota Network (including Authorised Toyota Dealers) are separate organisations. If you do not wish to receive marketing communications and surveys from another member of the Toyota Network, you can let that organisation know at any time using the contact details in their respective privacy policies or utilising the “unsubscribe” or other opt-out function offered by the organisation. Unsubscribing from marketing communications from a member of the Toyota Network will not unsubscribe you from marketing communications from another member of the Toyota Network.
As mentioned, Lexus is a separate brand and division of Toyota NZ. If you do not wish to receive any marketing communications about Lexus, please go to the Lexus Group's Privacy and Credit Information Policy. Please note that, unless otherwise stated, unsubscribing from a member of the Toyota Network's marketing communications will not unsubscribe you from Lexus marketing communications.
We may share your information within the Toyota Network in order to provide an integrated Toyota guest experience across our Network.
Your vehicle logbook data, and service and repair history (including in relation to warranty and recalls, if applicable) may be made available to subsequent owners (if any) of your vehicle. We do not disclose any personally identifying information about you to subsequent owners of your vehicle.
We may disclose your information to others including:
Examples of our third party agents or contractors include:
We may also disclose your information to third parties where required or authorised by or under law.
We will not sell, pass on, or share any information you provide to us with any third parties that are not part of the Toyota Network.
In this section 8, references to “we”, “us” or “our” refer to Toyota Finance only. Toyota Finance participates in the comprehensive credit reporting system to make better and more informed decisions about providing credit to our customers. When you apply for credit with Toyota Finance, or propose to be a guarantor, we may request a credit report about you from a CRB. Credit reports contain information about your credit history that will help us assess your credit worthiness and your ability to repay credit.
What credit information and credit eligibility information do we collect and hold?
The credit information we collect and hold includes your identification details, the type of credit you hold, the amount of credit borrowed, the terms and conditions of your credit, when your credit was opened or closed, whether or not you have met your repayment obligations under your loan contract and loan contracts with other credit providers, and information about your credit worthiness. The credit eligibility information we collect and hold includes credit reports obtained from a CRB and our own rating or score which help us to assess your creditworthiness.
What do we do with credit information and credit eligibility information?
We collect, hold, use and disclose credit information and credit eligibility information about you for purposes which include:
We will use the information obtained from a CRB, and combine it with information we already hold about you, to calculate our own rating or score to help us assess your creditworthiness.
We may also disclose to the CRB if you have not met the payment obligations under your loan contract or if you have committed a serious credit infringement (for example fraud). Some of the information we disclose to a CRB may be included in your credit report and provided to other credit providers to help them assess your creditworthiness.
What are your rights?
You have the right to ask a CRB not to use your information for the purpose of pre-screening or direct marketing by a credit provider. You can ask them not to use or disclose this information for a period of time if you reasonably believe that you have been, or are likely to be, a victim of fraud.
We may hold information about you in digital and paper forms. We take reasonable steps to protect your information from misuse, loss, interference, and from unauthorised access, modification or disclosure. Some of the ways we protect your information include:
We may disclose your information to organisations located overseas. These include:
Any information we share overseas will be subject to comparable safeguards to those under the Privacy Act 2020.
You can generally access and request the correction of information we hold about you by contacting us in any of the ways set out at the bottom of this policy. Please note that the organisations comprising the Toyota Network (that is, each of Toyota NZ, Toyota Finance, Toyota Insurance, and each authorised Toyota Dealer) are separate organisations, and each organisation may hold different information about you (if any).
Access to your information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or if the request for access is frivolous or vexatious. If we deny or restrict your access, we will write to you to let you know why, unless, having regard to the grounds for the refusal, it would be unreasonable for us to do so. You may make a complaint about a refusal to the Office of the Privacy Commissioner.
We rely on the information that we hold about you to provide our products and services to you, and to perform our business functions. Therefore, it is very important that the information we hold is accurate, complete, up to date and relevant. This means that, from time to time, we may ask you if your information is still accurate and up to date. If you find that any information that we hold about you is incorrect, you should contact us immediately and we will take reasonable steps to correct it.
If you believe that your privacy has been compromised, or if you feel that we have breached the privacy laws, you are entitled to make a complaint. Complaints can be made by contacting the person or department you were dealing with, or by contacting us using our contact details set out at the bottom of this policy.
We endeavour to respond to you within 24 hours to acknowledge the complaint and explain how we will investigate it. This may include consulting with the CRB or other credit providers if the complaint relates to your credit information. We will try to resolve your complaint within 20 working days and write to you to explain the reasons for our decision. When this is not possible, we will contact you and let you know how long it will take for us to resolve your complaint.
If your complaint is not satisfactorily resolved, you can contact us to discuss your concerns or lodge a complaint with Office of the Privacy Commissioner by visiting www.privacy.org.nz, calling 0800 803 909 or using the online complaint form. If your complaint relates to your finance with us you may access the Insurance and Financial Services Ombudsman Service at www.ifso.nz or by calling 0800 888 202.
If your enquiry relates to Toyota NZ (Toyota vehicles, parts, accessories), you can contact Toyota NZ by:
If your enquiry relates to Toyota Finance (Toyota finance and roadside assist), you can contact Toyota Finance by:
If your enquiry relates to Toyota Insurance, you can contact Toyota Insurance by:
We may change this Privacy Policy at any time by publishing the amended version on our website.
Effective 4 September, 2024
Our Authorised Toyota Dealers handle hundreds of customer calls each day on a wide range of topics, including new and used vehicle sales, vehicle servicing and recalls, Toyota Finance and Toyota Insurance queries, and warranty questions. Call recording helps us in our commitment to providing the best possible customer service and identify where we can improve.
As part of this commitment, we may record your calls to our Dealers.
We record calls for the following reasons:
We understand your personal information is important and we are committed to protecting it. This data is held in accordance with the Toyota New Zealand Privacy Policy which can be viewed at www.toyota.co.nz/legal-and-privacy-policy/.
You can request access to, and correct, the personal information we hold about you. Unless we have lawful reason for withholding this information we will provide you with access. To access or update your personal information please contact your Dealer.
If you have any queries or concerns about our privacy policy, please email customercare@toyota.co.nz.
Effective 26 June, 2025
Service Advantage Terms and Conditions
If Your vehicle is not operated under Normal Operating Conditions, it may require additional services that are not covered as part of the Capped Price Scheduled Services.
Effective 24 July, 2020
Effective 1 October, 2025
Toyota Service Protect Terms
Definitions:
Authorised Toyota Dealer means a registered motor vehicle dealer, authorised by Us to sell Toyota vehicles, parts and accessories as well as complete the scheduled servicing requirements and warranty or repair work for Your vehicle.
Covered Part means the items set out at clause 8.
Eligible Service means a service due in accordance with Your vehicle’s Recommended Service Schedule, excluding intermediate services.
Eligible Vehicle means a Toyota Vehicle that:
Failure means a sudden or unexpected mechanical or electrical Failure.
Gross Vehicle Mass means the maximum permissible total weight of the vehicle, as designed by the manufacturer, that may not be exceeded. Gross Vehicle Mass includes the maximum amounts of fuel, coolant and all items of standard equipment including the spare tyre & tools etc., the weight of the passengers, the weight of the payload and the downward weight on the towball if towing a trailer.
Intermediate Service Interval means every 6 months or 7,500kms.
Intermediate Service means the service required for your vehicle to meet the Intermediate Servicing Requirements.
Intermediate Servicing Requirements means that your vehicle receives on time intermediate servicing for each Intermediate Service Interval required in accordance with the Recommended Service Schedule.
On Time Servicing means either:
Recommended Service Schedule means the items that need to be inspected, adjusted, or replaced at each Service Interval as specified by Toyota New Zealand.
Service Agent means a third party authorised by Us to sell parts and accessories as well as complete warranty or repair work.
Service Interval means when Your vehicle is due for servicing. For Toyota vehicles, the service intervals are every 12 months or 15,000km, whichever comes first. Some vehicles may require intermediate servicing every 7,500kms or 6 months.
Servicing Requirements means that Your vehicle receives On Time Servicing for each Service Interval:
Terms means the terms and conditions of this Warranty set out in this document.
Toyota Approved Parts, Fluids and Accessories means Toyota Genuine Parts, Fluids and Accessories, and Parts, Fluids and accessories that are otherwise approved or recommended by Toyota for the vehicle, that are fitted to the manufacturer's specifications.
Warranty means the 12-month or 15,000km coverage (whichever occurs first) and includes Roadside Assistance for Eligible Vehicles, as outlined in these Terms. It covers any Covered Part of an Eligible Vehicle (unless excluded under the Warranty Exclusions section) that experiences a Failure. In such cases, the part will be repaired or replaced to a condition equal to or better than its state immediately before the Failure. For more details, see clause 7.
Warranty Period means the period beginning on the date that Your vehicle completes an Eligible Service with an Authorised Toyota Dealer, and will expire on the earlier of:
We, Us, Our, or Toyota New Zealand means Toyota New Zealand Limited.
You or Your means the registered owner of the Eligible Vehicle.
Your Obligations & Responsibilities:
Warranty Inclusions:
Warranty Exclusions:
Your rights to transfer:
Our right to terminate:
Making a Claim:
Effective 19 March, 2025
Definitions:
Authorised Toyota Dealer or Service Agent means a registered motor vehicle dealer, or third party, authorised by Us to sell Toyota vehicles, accessories and parts as well as complete the scheduled servicing requirements for your vehicle.
Gross Vehicle Mass means the maximum permissible total weight of the vehicle, as designed by the manufacturer, that may not be exceeded. Gross Vehicle Mass includes the maximum amounts of fuel, coolant and all items of standard equipment including the spare tyre & tools etc., the weight of the passengers, the weight of the payload and the downward weight on the towball if towing a trailer.
Manufacturer Approved Accessories and Parts means:
On Time Servicing means either:
Recommended Service Schedule means the items that need to be inspected, adjusted, or replaced at each Service Interval as specified by Toyota New Zealand (for Toyota vehicles) or the manufacturer of the vehicle (for non-Toyota vehicles).
Servicing Requirements means that your vehicle receives On Time Servicing for each Service Interval:
Service Interval means when your vehicle is due for servicing. For Toyota vehicles, the service intervals are every 12 months or 15,000km, whichever comes first. Some vehicles may require intermediate servicing every 7,500kms or 6 months. For non-Toyota vehicles, the service interval will be as determined by the manufacturer.
Warranty Period means the period beginning on the Plan Start Date and ending on the Plan Expiry Date specified in the Contract Details above.
We, Us, Our, or Toyota New Zealand means Toyota New Zealand Limited.
1. General Terms: Subject to the terms and conditions contained below, Toyota New Zealand warrants that during the Warranty Period any part of your vehicle covered under the Warranty, that is not excluded by the Warranty product purchased or the Warranty exclusions section of these terms, which suffers a sudden or unexpected mechanical or electrical failure, will be repaired or replaced to a condition that is in no way inferior to that immediately prior to the failure.
2. Any defect must be reported to an Authorised Toyota Dealer or Service Agent immediately after discovery (but within the Warranty Period) and your vehicle must be made available for assessment and repair at the Authorised Toyota Dealer’s or Service Agent’s place of business as soon as practicable.
3. Additional cosmetic parts, performance parts and accessories, other than Manufacturer Approved Accessories and Parts, are classified as being of a nonstandard nature and are subject to the respective manufacturer's or installer's own warranty conditions. Such items include (but are not limited to) LPG/CNG conversion kits and other after-market products.
4. The express guarantees provided in this Warranty contract represent the benefits and remedies that are additional to, but do not restrict, those available to a consumer under the CGA. See the summary on the front page above for further details.
Your Obligations & Responsibilities:
5. For the Warranty to remain valid, you must:
Warranty Inclusions:
6. The following items are covered under the Warranty:
7. This Warranty also gives you the additional benefit of Roadside Assistance for your vehicle throughout the Warranty Period. To access the 24-hour Roadside Assistance please phone 0800 900 505. Roadside Assistance includes:
8. While there is no limit to the number of call-outs, there are some situations when Roadside Assistance will not apply. See the exclusions in clauses 11 and 12 below for details of the exclusions.
Warranty Exclusions:
9. The following items and situations are not covered under this Warranty:
10. This Warranty will cease to be valid if:
11. Roadside Assistance does not include:
12. Roadside Assistance is not available:
13. Roadside Assistance services may also be delayed or altered due to a force majeure event. Force majeure means a circumstance beyond the reasonable control of a party that results in that party being unable to observe or perform an obligation (including (a) acts of God, lightning strikes, earthquakes, floods, storms, explosions, fires and any natural disaster; (b) acts of war, acts of public enemies, terrorism, riots, civil commotion, malicious damages, sabotage and revolution; (c) strikes or industrial disputes; (d) embargo; or (e) power, water or other utility shortage).
Your rights to cancel and transfer:
14. You have a right to cancel this Warranty contract by giving notice to the Authorised Toyota Dealer from which you purchased the Warranty:
15. If this Warranty has been entered into as a condition of a Consumer Credit Contract, your right to cancel is covered by the Credit Contracts and Consumer Finance Act 2013, not the Fair Trading Act 1986.
16. Should you decide to sell your vehicle, the unused portion of the Warranty is transferable to the new owner (unless the Warranty has ceased to be valid in accordance with these terms). To transfer the Warranty please fill out the details on the Change of Ownership form that you can find at www.toyota.co.nz/owners/warranties/change-of-ownership/. Alternatively, you may contact your Authorised Toyota Dealer or call us on 0800 TOYOTA (0800 869 682) and we will update the ownership details.
17. In addition to your right to cancel within the five day ‘cooling off’ period (clause 14), the Warranty contract can be cancelled at any time. If you still own the vehicle, have purchased the Warranty and have not made any claims against it, you will receive a time-based pro-rata refund less a $50 NZD excluding GST administration fee.
Our right to terminate:
18. Toyota New Zealand reserves the right to terminate your Warranty contract or decline any claim if:
19. If your contract is terminated as a result of these circumstances, we also reserve the right to deny your eligibility for a refund of the premium.
Making a Claim:
20. You can claim up to the following amounts per claim (including GST):
21. Warranty allowances will only be reimbursed if you have met your responsibilities (as outlined under Your Obligations and Responsibilities above) and the failure is covered under the terms and conditions of this Warranty.
22. Toyota New Zealand’s maximum liability for all claims under this Warranty contract is $20,000 NZD including GST, if any.
23. You may be required to pay an excess towards a claim under this Warranty. The amount of any excess payable is specified in the Contract Details section of this Warranty contract.
24. Where applicable, the excess is payable for each claim. Each claim covers repairs of an individual component failure.
25. Failures caused by multiple events that are repaired together will be deemed as separate claims, with a separate excess payable on each claim.
26. You may be liable for diagnostic and/or repair costs if the failure is deemed not to be covered under the terms and conditions of this Warranty.
27. There are different processes for vehicle repair costs, towing costs, and accommodation/rental vehicle costs.
28. Vehicle repair process/costs:
29. Towing process/costs:
30. Accommodation/Rental vehicle process/costs:
Effective 19 March, 2025
Definitions:
Authorised Toyota Dealer or Service Agent means a registered motor vehicle dealer, or third party, authorised by Us to sell Toyota vehicles, accessories and parts as well as complete the scheduled servicing requirements for your vehicle.
Gross Vehicle Mass means the maximum permissible total weight of the vehicle, as designed by the manufacturer, that may not be exceeded. Gross Vehicle Mass includes the maximum amounts of fuel, coolant and all items of standard equipment including the spare tyre & tools etc., the weight of the passengers, the weight of the payload and the downward weight on the towball if towing a trailer.
Manufacturer Approved Parts, Fluids and Accessories means:
Toyota Genuine Accessories and Toyota Genuine Parts, and accessories and parts that are otherwise approved or recommended by Toyota New Zealand for the vehicle, that are fitted to the manufacturer's specifications.
On Time Servicing means either:
Recommended Service Schedule means the items that need to be inspected, adjusted, or replaced at each Service Interval as specified by Toyota New Zealand
Servicing Requirements means that your vehicle receives On Time Servicing for each Service Interval:
Service Interval means when your vehicle is due for servicing. The service intervals are every 12 months or 15,000km, whichever comes first. Some vehicles may require intermediate servicing every 7,500kms or 6 months.
Warranty Period means the period beginning on the Plan Start Date and ending on the Plan Expiry Date specified in the Contract Details above.
We, Us, Our, or Toyota New Zealand means Toyota New Zealand Limited.
Your Obligations & Responsibilities:
Warranty Inclusions:
Warranty Exclusions:
Your rights to cancel and transfer:
Our right to terminate:
Making a Claim:
Effective 1 November, 2025
Signature Class Discontinued 1 November 2025
Product 1 – Signature Class Warranty Package for non-hybrid vehicles
Product 2 – Signature Class Warranty Package for hybrid vehicles
Note: Signature Class Warranty on hybrid vehicles first registered in New Zealand includes the transfer of the balance of the New Vehicle Hybrid Battery Warranty up to 160,000km/8 years* where applicable (*whichever occurs first under normal operating conditions). This offer is not available on imported Hybrids.
Product 3 – Signature Class Warranty Package for imported hybrid vehicles
Note: Vehicle use which deems this warranty ineligible will receive Package 2 - Signature Class Hybrid Warranty.
Signature Class Warranty Package Eligibility Summary:
|
Product 1 |
Product 2 |
Product 3 |
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Vehicle Type |
3 Year Signature Class warranty |
4 year Signature Class warranty |
5 year Signature Class warranty |
|
NZ new vehicle - non-hybrid |
1 year upgrade available* |
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NZ new vehicle - hybrid |
|
1 year upgrade available* |
|
|
Imported vehicle - non-hybrid |
1 year upgrade available* |
|
|
|
Imported vehicle - hybrid |
|
|
|
|
Imported vehicle - hybrid* |
|
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|
|
|
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* Imported vehicles not eligible for product 3 are eligible for product 2 |
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* Package is eligible for one year upgrade at time of purchase |
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Effective 1 November, 2025
Applies to Toyota Certified vehicles purchased from 1 November 2025
Definitions:
Authorised Toyota Dealer means a registered motor vehicle dealer, authorised by Us to sell Toyota vehicles, parts and accessories as well as complete the scheduled servicing requirements and warranty or repair work for Your vehicle.
Covered Part means the items set out at clause 7.
Failure means a sudden or unexpected mechanical or electrical Failure.
Gross Vehicle Mass means the maximum permissible total weight of the vehicle, as designed by the manufacturer, that may not be exceeded. Gross Vehicle Mass includes the maximum amounts of fuel, coolant and all items of standard equipment including the spare tyre & tools etc., the weight of the passengers, the weight of the payload and the downward weight on the towball if towing a trailer.
On Time Servicing means either:
Recommended Service Schedule means the items that need to be inspected, adjusted, or replaced at each Service Interval as specified by Toyota New Zealand.
Service Agent means a third party authorised by Us to sell parts and accessories as well as complete warranty or repair work.
Service Interval means when Your vehicle is due for servicing. For Toyota vehicles, the service intervals are every 12 months or 15,000km, whichever comes first. Some vehicles may require intermediate servicing every 7,500kms or 6 months.
Servicing Requirements means that Your vehicle receives On Time Servicing for each Service Interval:
Terms means the terms and conditions of this Warranty set out in this document.
Toyota Approved Parts, Fluids and Accessories means Toyota Genuine Parts, Fluids and Accessories, and Parts, Fluids and accessories that are otherwise approved or recommended by Toyota for the vehicle, that are fitted to the manufacturer's specifications.
Warranty means the 12-month or 15,000km coverage (whichever occurs first) and includes Roadside Assistance for eligible vehicles, as outlined in these Terms. It covers any Covered Part of an eligible vehicle (unless excluded under the Warranty Exclusions section) that experiences a Failure. In such cases, the part will be repaired or replaced to a condition equal to or better than its state immediately before the Failure. For more details, see clause 7.
Warranty Period means the period beginning on the plan start date, and will expire on the earlier of:
We, Us, Our, or Toyota New Zealand means Toyota New Zealand Limited.
You or Your means the registered owner of the eligible vehicle.
Your Obligations & Responsibilities:
Warranty Inclusions:
Warranty Exclusions:
Your rights to transfer:
Our right to terminate:
Making a Claim:
Applies to Toyota Certified vehicles purchased prior to 1 November 2025
“Toyota Certified Package” refers to the Warranty, Toyota Care Roadside Assistance and Warrant of Fitness (WOF) plan as a combined offer.
Toyota Certified Package
Eligible Vehicles:
Package Inclusions:
Minimum of one year (12 months), or 40,000km* Toyota Care Used Vehicle Warranty. *whichever occurs first under normal operating conditions
Package is eligible for upgrade at time of vehicle purchase only to a maximum of four years (48 months).
Additional Terms
Applies to Toyota Certified vehicles purchased prior to 1 November 2025
Effective 15 May, 2025
This warranty applies to Toyota Genuine Parts as follows.
Service Parts Warranty
Counter Sales Parts Warranty
Accessories
Manufacturer’s Warranty for Hybrid Batteries
*Whichever occurs first under normal operating conditions.
Effective 24 July, 2020
Effective 13 October, 2023
1. This warranty applies to Battery Electric Vehicles (BEV) sold as new vehicles in New Zealand on and after 1 January 2024.
2. Every new BEV sold will receive a battery capacity warranty for 8 years or 160,000km whichever occurs first under normal operating conditions. This means that if the battery capacity falls below 70% of original capacity within this time or kilometre range, Toyota will restore the battery capacity to above 70%.
3. The BEV Battery Capacity Warranty only applies to BEV batteries where there are no functional defects and where abnormal capacity degradation is observed.
4. The BEV Battery Capacity Warranty has the following exclusions. Where these apply, the BEV Battery Capacity Warranty will not provide coverage:
Effective 1 March, 2026
Important information about Your Hybrid Health Check Warranty
The Warranty applies to Toyota and Lexus vehicles less than 10 years old which have travelled less than 150,000km, with a Gross Vehicle Mass less than 3,500kg and a high voltage Hybrid Battery or Plug-In Hybrid high voltage battery that has passed a Hybrid Battery Health Check and completed the recommended Toyota Service Intervals. The Warranty covers the replacement of the Hybrid Battery only. Other hybrid components (such as but not limited to the invertor and transaxle), and hybrid batteries that are not Toyota Approved Parts, Fluids and Accessories, are not covered by the Warranty.
Hybrid Health Check Terms
Definitions:
Authorised Toyota Dealer means a registered motor vehicle dealer, authorised by Us to sell Toyota vehicles, parts and accessories as well as complete the scheduled servicing requirements and warranty or repair work for Your vehicle.
Eligible Service means a service due in accordance with Your vehicle’s Recommended Service Schedule, excluding intermediate services.
Eligible Vehicle means a Toyota Vehicle that:
Failure means a sudden or unexpected mechanical or electrical Failure.
Flat Rate Manual means the Toyota warranty manual specifying standardised repair times for approved warranty repairs, by model and repair operation.
Gross Vehicle Mass means the maximum permissible total weight of the vehicle, as designed by the manufacturer, that may not be exceeded. Gross Vehicle Mass includes the maximum amounts of fuel, coolant and all items of standard equipment including the spare tyre & tools etc., the weight of the passengers, the weight of the payload and the downward weight on the towball if towing a trailer.
Hybrid Battery means a Toyota or Lexus Genuine Hybrid high voltage battery, or Plug-in Hybrid high voltage battery, including all components within the hybrid battery case, as fitted to the vehicle described in the Vehicle Details above, at the time of vehicle manufacture.
Hybrid Battery Health Check means diagnostic test of the Hybrid system, battery health check, auxiliary battery charging test and cooling system check
Intermediate Service Interval means every 6 months or 7,500km.
Intermediate Service means the service required for your vehicle to meet the Intermediate Servicing Requirements.
Intermediate Servicing Requirements means that your vehicle receives on time intermediate servicing for each Intermediate Service Interval required in accordance with the Recommended Service Schedule.
On Time Servicing means either:
Recommended Service Schedule means the items that need to be inspected, adjusted, or replaced at each Service Interval as specified by Toyota New Zealand.
Service Agent means a third party authorised by Us to sell parts and accessories as well as complete warranty or repair work.
Service Interval means when Your vehicle is due for servicing. For Toyota vehicles, the service intervals are every 12 months or 15,000km, whichever comes first. Some vehicles may require intermediate servicing every 7,500km or 6 months.
Servicing Requirements means that Your vehicle receives On Time Servicing for each Service Interval:
Terms means the terms and conditions of this Warranty set out in this document.
Toyota Approved Parts, Fluids and Accessories means Toyota or Lexus Genuine Parts, Fluids and Accessories, and Parts, Fluids and accessories that are otherwise approved or recommended by Toyota for the vehicle, that are fitted to the manufacturer's specifications.
Warranty means the 12-month or 15,000km coverage (whichever occurs first) as outlined in these Terms. It covers the Hybrid Battery of an Eligible Vehicle (unless excluded under the Warranty Exclusions section) that experiences a Failure. In such cases, the Hybrid Battery will be repaired or replaced to a condition equal to or better than its state immediately before the Failure. For more details, see clause 8.
Warranty Period means the period beginning on the date that Your vehicle completes Hybrid Health Check with an Authorised Toyota Dealer, and will expire on the earlier of:
We, Us, Our, or Toyota New Zealand means Toyota New Zealand Limited.
You or Your means the registered owner of the Eligible Vehicle.
1. General Terms: Subject to the Terms contained below, Toyota New Zealand warrants that during the Warranty Period any part of the Hybrid Battery covered under the Warranty, that is not excluded by the Warranty exclusions section of these Terms, which suffers a sudden or unexpected mechanical or electrical Failure, will be repaired or replaced to a condition that is in no way inferior to that immediately prior to the Failure.
2. Any defect must be reported to an Authorised Toyota Dealer or Service Agent immediately after discovery (but within the Warranty Period) and Your vehicle must be made available for assessment and repair at the Authorised Toyota Dealer’s or Service Agent’s place of business as soon as practicable.
3. Hybrid Health Check: your Vehicle will be subject to a Hybrid Health Check by an Authorised Toyota Dealer to assess the state of your Hybrid Battery and (at its discretion) identify any pre-existing issues. Pre-existing issues will be recorded by the Authorised Toyota Dealer on the Authorised Toyota Dealer's Hybrid Health Check sheet. If your vehicle fails a Hybrid Health Check, it will not be eligible for this Warranty unless the failed items are repaired by an Authorised Toyota Dealer within 3 months or 1,500km of the initial inspection. Any faults or defects in, or Failures of, any components that existed prior to the commencement of the Warranty Period will not be covered by the Warranty.
4. Not redeemable: The benefits set out in these Terms are not redeemable for cash or discount.
5. Invalid outside of New Zealand: this Warranty is only valid while the vehicle remains in New Zealand. This Warranty will become invalid if the vehicle leaves New Zealand.
Your Obligations & Responsibilities:
6. For the Warranty to remain valid, You must:
Warranty Inclusions:
7. The following items are covered under the Warranty:
Warranty Exclusions:
8. The following items and situations are not covered under this Warranty:
9. This Warranty will cease to be valid if:
Your rights to transfer:
10. Should You decide to sell Your vehicle, the unused portion of the Warranty is transferable to the new registered owner (unless the Warranty has ceased to be valid in accordance with these Terms). To transfer the Warranty please fill out the details on the Change of Ownership form that You can find at www.toyota.co.nz/owners/warranties/change-of-ownership/. Alternatively, You may contact Your Authorised Toyota Dealer or call us on 0800 TOYOTA (0800 869 682) and we will update the ownership details.
Our right to terminate:
11. Toyota New Zealand reserves the right to terminate Your Warranty or decline any claim if:
Making a Claim:
12. Warranty allowances will only be reimbursed if You have met Your responsibilities (as outlined under Your Obligations and Responsibilities above) and the Failure is covered under the Terms of this Warranty.
13. You may be liable for diagnostic and/or repair costs if the Failure is deemed not to be covered under the Terms of this Warranty.
14. Vehicle repair process/costs:
Effective 1 March, 2021
Toyota Finance New Zealand Limited complies with the Credit Contracts and Consumer Finance Act 2003, Credit Contracts and Consumer Finance Regulation 2004 and exercises the care, diligence, and skill of a responsible lender.
The Responsible Borrowing Code sets out the guidelines for anyone taking out a loan and sets out the minimum requirements.
The Responsible Lending Code sets out the requirements a lender must follow.
In addition, TFNZ is a member of the Financial Services Federation and takes its obligations as a responsible lender seriously, complying with all legislative requirements.
Unregulated financial advice.
You are protected by responsible lending laws. Because of these protections, the recommendations given to you about any consumer credit contract or relevant insurance contract products are not regulated financial advice.
This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed.
If you have a Finance or Insurance complaint, you'll be pleased to know a Toyota Financial Services customer service manager is ready to assist.
Please complete the form under contact us https://www.toyota.co.nz/-/contact-us/ and we'll be back in touch as soon as possible. Or to talk to us right now, simply call 0508 468 696.
If you don’t get a satisfactory resolution from us, then you can take your complaint to the Insurance and Financial Services Ombudsman scheme. This is free independent dispute resolution scheme and can be contacted at:
PO BOX 10845 Wellington 6143| 0800 888 202 | info@ifso.nz| www.ifso.nz
Toyota Finance New Zealand Limited is registered under the Financial Services Providers (Registration and Disputes Resolution) Act 2008 under registration number FSP27861 and is a member of the above disputes resolution scheme.
Unforeseen Hardship
If you are having trouble making your loan repayments or experiencing hardship TFNZ may be able to help.
We know that unforeseen events can happen in life and cause financial difficulties. These include injury, illness, changes to your regular income, a relationship breakdown, or the death of a spouse or partner.
If you find yourself struggling to meet your repayments because of a change in circumstances outside of your control, make sure you talk to us as soon as possible, simply call 0508 468 696. . You can also complete the form under contact us at https://www.toyota.co.nz/-/contact-us/ and mention that you are experiencing hardship.
You can make a hardship application in writing at any time. You must bring your payments up to date before applying for hardship if you have:
We will work with you to understand how your change in circumstances is influencing your financial position and what can be done to assist you. We might be able to offer some assistance to help you cope with your financial difficulties. Assistance is determined on a case-by-case basis and could include reducing your repayments for a period of time and/or a term extension. Please note that both of these options will increase the overall cost of your loan.
Financial Mentoring
If you have concerns about your finances, you can get free and confidential advice from an independent service, MoneyTalks which is funded by the Ministry of Social Development. You can contact MoneyTalks via:
Freephone: 0800 345 123
Text: 4029
Email: help@moneytalks.co.nz
Online chat/website: http://www.moneytalks.co.nz
www.sorted.org.nz is another helpful site.
Effective 23 February, 2026
Connected Services are a suite of services provided by Toyota New Zealand (we, us, our) in relation to certain Toyota vehicles that are fitted with a Data Communication Module (DCM).
A DCM is a modem with a built-in SIM fitted to the vehicle. Connected Services use information collected from the vehicle and transmitted through the DCM to provide services to enhance the safety and security of the vehicle and provide additional convenience and a better ownership experience (Connected Services). To confirm if your vehicle is fitted with Connected Services functionality, please refer to your Owner’s Manual or view a list of compatible vehicles at www.toyota.co.nz/connected/.
If your vehicle is fitted with Connected Services functionality (and a prior owner of the vehicle has not previously deactivated the Connected Services) your vehicle will collect and transmit vehicle data for Connected Services via the DCM fitted to your vehicle.
Connected Services fall within one of the following categories:
When we use the term “personal information", we are using the term as it is defined in the Privacy Act 2020 (Privacy Act). Under the Privacy Act, "personal information" means information about an identifiable individual.
We understand that your personal information is important to you and we value your trust. This Connected Services Privacy Policy sets out how we handle and use the information that we collect about you and your vehicle through the Connected Services. We also explain when we will disclose your personal information to other members of the Toyota Network, including Toyota Motor North America Inc, Toyota Motor Corporation Australia (TMCA), and Toyota Motor Corporation, and Authorised Toyota Dealers so that those entities are able to support us to provide the Connected Services.
How we collect, use and disclose other personal information that you give us about yourself and your vehicle is covered in our general Privacy Policy available here.
Effective 23 February, 2026
Automatic Collision Notification (ACN) is triggered when the vehicle detects a serious collision, or during an Emergency Driving Stop System event. SOS Emergency Call (SOS) assistance is triggered by pressing the SOS button in the vehicle. As set out in the Terms of Use, the functionality of the Safety and Security Connected Services depends on a range of factors, such as whether you or a prior owner has deactivated the Safety and Security Connected Services, GPS signal strength, and New Zealand mobile network coverage.
When the ACN or SOS is triggered, the vehicle calls our Emergency Call Centre. Our Emergency Call Centre is operated by our agent (Intelematics Australia Pty Ltd (IAU)) which is based in Australia. A call centre agent can speak directly with vehicle occupants and may contact emergency services to help vehicle occupants or other road users. Each call will be recorded.
Unless the Connected Services have been deactivated (as set out below), we may track your vehicle though the Stolen Vehicle Tracking (SVT) Connected Service feature if we receive a request for that information from an enforcement agency (such as Police). Importantly, we will only undertake that tracking and disclose the location of your vehicle to the requesting enforcement agency if, as set out in Privacy Principle 11 of the Privacy Act:
Collection of personal information
If the ACN or SOS Connected Services are triggered, we may receive a data pack about your vehicle. That will include:
We may also talk to the vehicle occupants. During the call, we may collect the following information:
If necessary, we may connect New Zealand Emergency Services to the call (such as Police, Ambulance or the Fire Service) and share with them some of the information that we have collected during our call with the vehicle and other information about the vehicle. In that situation, we will also collect and hold everything that an occupant of the vehicle says to Emergency Services during the call.
Why we are collecting that personal information
The personal information we collect in connection with the ACN and SOS Connected Services is for the purpose of providing those Safety and Security Connected Services:
to the occupants of the vehicle when the ACN or SOS has been triggered (ie, if the airbags in your vehicle are deployed or the impact sensors are triggered or when the SOS button has been pressed)
to help another vehicle or person who is not an occupant of the vehicle if you request such help when pushing the SOS button.
We will not use that information for any other purpose unless required by law, or to resolve an issue raised regarding an accident or incident to which the call related.
How we will store and hold that information
The voice recordings from each SOS and ACN call, and case notes prepared by our Emergency Call Centre, are held by us and securely stored in IAU's Genesys PureCloud under a unique CTI Connection ID. This information will be held for seven years unless you send us a request for those records to be deleted.
In limited circumstances that information may also be stored on our internal databases (for example, if you have asked for a copy of that information).
If you are the person registered in the Motor Vehicle Register in respect of a vehicle, you can ask us to deactivate the vehicle's Connected Services (including the ACN and SOS Connected Services).
To do so, you must complete a Toyota Connected Services Deactivation Acknowledgement Form, which is available on request from any Authorised Toyota Dealer. Once you have signed the form, the relevant Authorised Toyota Dealer will provide your request to us, and we will action your request.
By deactivating the Connected Services you accept that we cannot help you in an emergency or if your vehicle is stolen, and that none of the Connected Services will be operational.
If Connected Services have been deactivated in the vehicle, the person registered in the Motor Vehicle Register for the vehicle can ask us to reactivate the Connected Services by completing a Toyota Connected Services Reactivation Acknowledgement Form, which will be available on request from any Authorised Toyota Dealer.
Effective 23 February, 2026
Collection of personal information when setting up myToyota Connect
When you register for the myToyota Connect, we collect some basic information from you. This includes your:
We will also collect:
If you are invited to use myToyota Connect as a guest user (for example, if the vehicle owner wants to share remote access with you), you will need to register for myToyota Connect, and provide the same details as described above before you can be added as a guest.
If you choose to use Siri voice commands with myToyota Connect, you will be prompted to record approximately four phrases on your device. We do not store these recordings, but we do keep a log when a voice command triggers an action, such as locking or unlocking the vehicle.
When you use the Connected Services through myToyota Connect you will see information about your vehicle in myToyota Connect. While we keep a log of when each Connected Servivce feature via myToyota Connect has been used, we do not have access to or store the actual vehicle information you can see in the App when using those Connected Service features. For example, if you use location services in myToyota Connect to find out where your vehicle has been parked, our system will keep a log that you have used the location service, but we will not receive any information about the location of your vehicle.
We may also collect your personal information when you provide feedback through myToyota Connect.
Why we are collecting that personal information
The purpose of collecting this information is to:
Collection of personal information through SVT
If you have reported that a vehicle is stolen to the Police and you have an active subscription that includes SVT in respect of that vehicle in myToyota Connect, you may call our Emergency Call Centre to assist with finding your vehicle. During the call, we will collect your name, your contact number, your vehicle registration number, VIN, and the Police reference number you received when reporting the vehicle as stolen to the Police.
If tracking is successful, we will disclose to the Police that you have requested the vehicle to be tracked, your Police reference number, and the location of the vehicle if the tracking has been successful. The Police will then be responsible for contacting you regarding your vehicle, and determining when the tracking can stop.
Why we are collecting that personal information
The personal information we collect in connection with the SVT Connected Service feature following a request from you is to ensure that the vehicle has been reported to the Police, and to assist the Police (on your request) to locate your vehicle and return it to the correct individual, generally the registered owner.
We will not provide the vehicle’s location to you during the time that we are actively tracking the vehicle via SVT. Many of the Connected Service features, including the location services features, are locked during SVT and can only be unlocked by entering the vehicle’s odometer reading once the vehicle is back in your possession.
How we will store and hold that information
The name of the person who initiated tracking, notes taken by our Emergency Call Centre, a record of the call, and the vehicle location if retrieved will be held by our Emergency Call Centre on IAU’s Amazon Web Services.
This information will be held for seven years unless you send us a request for those records to be deleted.
Access and disclosure of your personal information
Disclosure to entities that are part of the Toyota Network
In order to provide the Connected Services to you, we may disclose your personal information to the following entities that are part of the Toyota Network.
Toyota Motor North America Inc (TMNA) - 6565 Headquarters Drive, Plano, TX 75024
TMNA will hold your personal information in an Admin Portal, which it has developed to hold information relating to myToyota Connect. This is information that links you to the vehicle (via the VIN) and the Toyota Connected Services.
TMNA may use and access your personal information for the purpose of supporting the operation or development of the Admin Portal, help improve the Connected Services features, and resolve any issues regarding the delivery of Connected Services.
TMNA will not disclose your personal information to any third party unless required to do so by law.
Toyota Motor Corporation Australia (TMCA) - 155 Bertie Street, Port Melbourne, VIC 3207
TMCA may access your personal information in order to support Connected Services operations and their development, resolve issues and improve Connected Services and the Admin Portal.
The Admin Portal will include information about our customers as well as TMCA's customers. TMCA is required to ensure that it does not access your personal information unless authorised to do so by us for the purpose of enabling us to resolve an identified issue so that we can provide you with the Connected Services.
TMCA will access, hold and securely store any feedback that you provide through myToyota Connect. This information will include your name, phone number, email address, information about your vehicle and subscriptions, and feedback.
TMCA will not disclose your personal information to any third party unless required to do so by law.
Toyota Motor Corporation (TMC) - 1 Toyota-cho, Toyota city, Aichi, 471-8571, Japan, and Toyota Connected North America Inc (TCNA) - 5905 Legacy Dr Ste. 210, Plano Texas 75024
TMC and TCNA may access your personal information in order to support Connected Services operations and their development, resolve issues and improve Connected Services.
TMC and TCNA will not disclose your personal information to any third party unless required to do so by law.
Authorised Toyota Dealers in New Zealand
We may share your information with Authorised Toyota Dealers in New Zealand to provide you an integrated customer experience across the network, for example where you ask an Authorised Toyota Dealer to service your vehicle, or we ask an Authorised Toyota Dealer to check if a vehicle has had the Safety and Security Service Features deactivated.
Personal Information that an Authorised Toyota Dealer collects and holds about you will be handled in accordance with the privacy policies of those Authorised Toyota Dealers that deal with you (as applicable).
Other companies in the Toyota Network, but only to the extent that such disclosure is essential to enable us to deliver the Connected Services to you, or you have authorised us to disclose your personal information to that company.
TMNA and TMCA, as well as some other companies in the Toyota Network are located overseas. We have taken all reasonable steps to ensure that there are comparable safeguards and restrictions regarding their use, disclosure and security as those that are in the Privacy Act.
Other disclosure
For the purposes described above, we may also disclose your personal information to our information technology service providers (such as KDDI Aisin and TomTom) and our lawyers and other professional advisors.
In certain circumstances we may be permitted, required, or authorised by law (including under an order of a court or tribunal, and including to law enforcement bodies under a search warrant, production order, or other statutory power) to disclose information about you or your vehicle to an enforcement agency (such as Police). Any such disclosures will be handled by us in accordance with all applicable laws.
Other than identified above, we do not disclose information about your use of Connected Services to anyone else unless you ask us to do so. We will not sell, pass on, or share any information you provide to us with any third parties.
Use of your personal information
We may use the information collected about the relevant vehicle from your use of Connected Services to assist us to develop our products and services. However, we will only use deidentified and aggregated information for that purpose. We may also share deidentified and aggregated information with the Toyota Network for that same purpose.
We do not currently intend to use any of your personal information collected in connection with myToyota Connect for marketing purposes. However, in the future we may consider that it would be useful to use your personal information for marketing purposes. If, in the future, we decide to use information for marketing purposes, we will notify you before doing so.
Data Retention
We store, process, and retain your personal information only for as long as we require it for the purposes described in this Connected Services Privacy Policy. When we are aware that we no longer need your personal information for those purposes, we take reasonable steps to destroy or de-identify it, unless we are required or authorised by law to retain your information for a longer period.
Effective 23 February, 2026
We take all reasonable steps to protect your personal information from loss, misuse, interference, and from unauthorised access, modification, or disclosure, or other misuse. Some of the ways we protect your personal information include:
Effective 23 February, 2026
You agree that you will obtain all necessary consents from the other person before supplying their personal information to us (including a parent or legal guardian’s permission for minors).
You also agree to ensure that each passenger or driver of your vehicle is aware of the relevant data collection, use, sharing and retention terms of this Connected Services Privacy Policy.
We rely on the personal information that we hold about you for the purposes described above. Therefore, it is very important that the personal information we hold about you is accurate, complete, up to date and relevant. This means that, from time to time, we may ask you if your information is still accurate and up to date.
To protect yours and others' privacy, we require you to:
For more information about your responsibilities, please see Terms of Use.
If we are notified of a sale or transfer of the vehicle, we will take steps to ensure that the VIN of that vehicle is no longer connected with the previous owner in our Admin Portal.
If you do not notify us of a sale, purchase, acquisition or transfer of a Connected Vehicle, we may continue to send communications, data about the vehicle, or Connected Service account information to the previous owner through the subscriber’s personal contact information on file with us or through myToyota Connect.
If you have purchased a connected Toyota vehicle, we recommend that you contact us promptly to confirm that the vehicle is no longer linked with the previous owner's myToyota Connect application. If you do not do this, the previous owner may be able to see information about the vehicle that you are driving (including your last stopped location).
Effective 23 February, 2026
If you wish to request access to the personal information that we hold about you (including information held by our agent), or request for that information to be corrected, you can contact us by:
Access to your personal information may be refused in some circumstances as set out in the Privacy Act. If we deny or restrict your access to your personal information, we will write to you to let you know why. You may make a complaint about a refusal to the Office of the Privacy Commissioner.
If you have a general enquiry about Connected Services, you can contact us by:
You can contact us without identifying yourself or by using a pseudonym. However, if you do not identify yourself or provide your contact details, we may not be able to respond to your query. If you contact us on behalf of another person, we will require evidence of your authority to act on behalf of that other person.
Effective 23 February, 2026
If you believe that your privacy has been compromised, or if you feel that we may have breached the Privacy Act, you are entitled to make a complaint. Complaints can be made by contacting the person or department you were dealing with, or by contacting us using our contact details set out above.
We endeavour to respond to you within 24 hours to acknowledge the complaint and explain how we will investigate it. We will try to resolve your complaint within 20 working days and write to you to explain the reasons for our decision. When this is not possible, we will contact you and let you know how long it will take for us to resolve your complaint.
If your complaint is not satisfactorily resolved, you can contact us to discuss your concerns or lodge a complaint with the Office of the Privacy Commissioner:
Effective 23 February, 2026
We may change this Privacy Policy at any time by publishing the amended version on our website.
Effective 23 February, 2026
These Terms of Use apply to services, features, functionality, applications, and other services enabled through our connected services available in vehicles that have a factory installed data communication module (DCM) (the Connected Services). These Terms of Use include the myToyota Connect App Terms of Use set out at the end of these Terms of Use, which also apply to the extent you choose to use the myToyota Connect application (myToyota Connect). By using Connected Services, or myToyota Connect, you agree to these Terms of Use.
These Terms of Use also incorporate Toyota NZ Limited’s (Toyota NZ) privacy policy from time to time, available at www.toyota.co.nz/legal-and-privacy-policy/#who-are-we and the Connected Services Privacy Policy from time to time, available at www.toyota.co.nz/legal-and-privacy-policy/#connected-car-privacy (together the Privacy Policy). If you provide or make available any personal information of a third party to Toyota NZ (including via myToyota Connect) you confirm that you have obtained the third party's consent to disclose their information to Toyota NZ for collection, use and transfer in accordance with the terms of the relevant Privacy Policy. Your information may be collected, held, used and shared with other organisations in the wider group of Toyota companies and with third parties in accordance with the Privacy Policy.
If you are the owner of the vehicle, it is your sole responsibility to make any of your passengers or drivers of the vehicle aware of the data collection, use, sharing and retention terms of the Privacy Policy and these Terms of Use.
Effective 23 February, 2026
From time to time Toyota NZ may change these Terms of Use (including the myToyota Connect App Terms of Use) and when it does so it will update the terms on its website at www.toyota.co.nz/legal-and-privacy-policy/#connected-car-terms-of-use and may notify you (for example by email). If you are unhappy with the Terms of Use (or any changes to the Terms of Use) or wish to opt-out of receiving some or all of the Connected Services, you can cancel your use of Connected Services by:
Effective 23 February, 2026
Services available to you will depend on the model of your vehicle. Connected Services are made up of two main categories of Connected Services features:
At a minimum, the Connected Services made available to you will include Automatic Collision Notification (ACN) and SOS Emergency Call (SOS).
ACN and SOS services use the DCM and other features within the vehicle to detect certain vehicle events as well as identifying the Global Positioning System (GPS) location of the vehicle.
In circumstances where the vehicle detects a collision event (such as deployment of an airbag or selected other collision events) and your ignition is on, the Toyota Emergency Call Centre (operated by a third-party service provider in Australia) is notified and is provided with data regarding your vehicle, including the GPS location and incident details such as airbag deployment and occupant detection, of your vehicle via telecommunication networks provided by Toyota NZ's third-party service providers. This is the ACN service.
You can also contact the Toyota Emergency Call Centre for help directly by pressing the SOS button on your console when your ignition is on. You should only do this in an emergency. This is the SOS service.
The Toyota Emergency Call Centre will use reasonable efforts to contact appropriate emergency services (fire, police and/or ambulance) for help when either you press the SOS button, or when your vehicle activates the ACN as described above. However, Toyota NZ cannot promise how quickly police, fire or ambulance or third-party service providers may respond.
ACN and SOS are driver assist features only. They are not a substitute for safe driving practices. These features will not be available if the vehicle is outside New Zealand, or if the DCM has been disabled. They are also dependent on 4G/5G enabled data DCM, GPS signal strength, mobile network coverage, emergency response centre capabilities and other factors outside Toyota’s control which can limit the ability or functionality of system.
The DCM may also collect and process data obtained from your vehicle and display it in myToyota Connect. By downloading myToyota Connect onto your device and following the instructions in myToyota Connect to register your vehicle, you may, depending on the model of your vehicle, be able to subscribe to a range of additional Connected Services (the details of which can be found from time to time at www.toyota.co.nz/connected/, including:
Some Connected Services functionality, including Vehicle Information, Vehicle Locator and Remote Connect Features, may also be available to you through your compatible smartwatch.
Siri Shortcuts require the mobile device to be unlocked and myToyota Connect to be logged in. Siri Shortcuts are only supported for the default vehicle listed under the Vehicle Switcher page. If the default vehicle is changed, Siri Shortcuts must be reselected for the new default vehicle.
Other limitations and restrictions apply to the use of the Remote Connect Features and other Connected Services. For more information and complete description of these services, visit www.toyota.co.nz/connected/#connected-services-packages.
SVT uses the last GPS location of your vehicle reported using the DCM and mobile telecommunication networks provided by Toyota NZ's third-party service providers. Provision of the SVT service is subject to you evidencing to our reasonable satisfaction your identity, that you have reported your vehicle as being stolen to the police, and that you have an active subscription that includes SVT in myToyota Connect. Toyota NZ may place time limits on how long it attempts to locate your vehicle. If your vehicle is located, Toyota NZ will only provide that information to the police.
You acknowledge that when Toyota NZ activates SVT, your access to other app-based Connected Services which rely on remote functionality or local services will be disabled. If your vehicle is recovered, you can restore disabled services by following the instructions in myToyota Connect.
SVT is not available outside New Zealand and is dependent on sufficient battery power, 4G/5G enabled DCM, GPS signal strength, mobile network coverage, operational related components and other factors outside Toyota's control. Vehicle location information, if available, is only provided to police. Vehicle recovery not guaranteed.
Effective 23 February, 2026
It is your responsibility to make sure your vehicle, your DCM and your device which hosts myToyota Connect are functioning and activated.
You acknowledge and agree that the operation of your vehicle requires your full attention (including when you are using functionality to start or stop or lock or unlock your vehicle remotely). You agree to comply with all applicable laws and regulations relating to your use of your vehicle, and to ensure that you pay proper attention to the operation of your vehicle and exercise reasonable care when operating your vehicle, including when using the Connected Services.
If the light located next to the SOS button in your vehicle is red or off, unless you have deactivated, this means that your DCM is not functioning properly or is inactive and should be checked by an Authorised Toyota Dealer.
You are solely responsible for:
Neither Toyota NZ nor any third party service provider has any obligation to inquire about the authority of anyone using your vehicle.
If you or a driver of your vehicle uses the Connected Services or DCM to commit a crime or for another illegal or improper purpose, you will be responsible for any damages owed by us as a result of such use.
When you use the Connected Services, you agree to:
not use the SOS button except for when you require the assistance of an emergency services provider including ambulance, police or fire; and
not use your Connected Services for any fraudulent, unlawful, or abusive purpose, or in any way that interferes with our provision of Connected Services to our other customers.
Effective 23 February, 2026
You can subscribe to one or more available service plans for the Connected Services through myToyota Connect.
Depending on your vehicle model, Toyota NZ will not charge you for your use of the Connected Services for a complimentary period (i.e. your subscription for those services will be free of charge). The complimentary period for each vehicle can be found at www.toyota.co.nz/connected/#connected-services-packages.
At the end of the applicable complimentary period, you can continue to use the Connected Services by subscribing to one or more available service plans, through myToyota Connect.
Before the end of your complimentary period, Toyota NZ will notify you of the terms of any service plans (including services covered, fees, subscription periods, payment, renewal and cancellation options and associated rights) applicable to your continued use of the Connected Services following the complimentary period.
Payment for your subscription must be made through myToyota Connect in accordance with the payment terms notified to you that apply to the particular subscription you choose from time to time.
Toyota NZ may change the subscription fees for any Connected Services at any time by providing you with at least 14 days’ notice via email. If you disagree with any proposed change in subscription fees Toyota NZ makes from time to time you may cancel your subscription before the end of the current billing cycle.
If you notify us that you do not wish to continue to use the Connected Services at the end of the applicable complimentary period by not subscribing to a service plan, Toyota NZ has the right to end your access to any Connected Services via myToyota Connect.
Where Toyota NZ discontinues Connected Services or terminates your subscription to any of the Connected Services, if you have been paying for subscription to these Services and the suspension or termination is not because of your breach of these Terms of Use, Toyota NZ will refund you any unused pre-paid subscription fees for the relevant Connected Services that related to any period after the end of the current billing cycle. Other than such a refund, and subject to any rights you may have under the Consumer Guarantees Act 1993 (CGA), in no event will Toyota NZ be liable for such removal, disabling or termination.
Effective 23 February, 2026
Toyota NZ reserves the right to change any or all of the Connected Services (including particular features available as part of the Connected Services) from time to time and may suspend, remove, or disable all access to one or more Connected Services at any time. This may occur when events occur which are beyond Toyota NZ's control or for operational or security reasons. This could include, for example, where a feature becomes obsolete or is replaced or where the technology (including networks) needed to provide the Connected Services (or a particular feature or features) is unavailable. When Toyota NZ does so it will update its website at www.toyota.co.nz/connected/ to reflect such changes and may notify you (for example, via email).
Effective 23 February, 2026
Toyota NZ also reserves the right to suspend, terminate or disable your access to any of the Connected Services at any time when it considers, acting reasonably, that you have breached these Terms of Use or if it determines that the vehicle has been sold to a new owner.
Effective 23 February, 2026
If you sell your vehicle you must notify Toyota NZ by calling 0800 869 682. Toyota NZ will cancel any active subscriptions to the Connected Services as soon as reasonably practicable after receiving notice from you and you should remove the vehicle from myToyota Connect. If you do not notify Toyota NZ of the sale, your Connected Services subscriptions will continue on the same terms and conditions subject to any rights it has to cancel, suspend, disable or terminate the Connected Services or your subscription in accordance with these Terms of Use.
If the complimentary period is still active when the vehicle is sold, the new owner of the vehicle is entitled to receive the Connected Services free of charge for the remainder of the complimentary period that applies to the vehicle (unless those Connected Services are cancelled, suspended, disabled or terminated in accordance with these Terms of Use).
You must notify the new owner of the vehicle about the following matters:
If you are the new owner of a vehicle and you want to receive any of the Connected Services (other than the Safety and Security Connected Services), you will also need to subscribe to those services through myToyota Connect and agree to be bound by these Terms of Use separately in order to receive those Connected Services in the vehicle (including for the balance of any complimentary period).
Effective 23 February, 2026
Although Toyota NZ will take reasonable skill and care to provide continuous access to the Connected Services and take reasonable efforts to ensure that the Connected Services work as described in these Terms of Use and on our website at www.toyota.co.nz/connected/, Toyota NZ does not guarantee that the Connected Services will be available 100% of the time or that the Connected Services will meet your expectations or your requirements. Loss of access could be caused by a number of reasons, including reasons outside Toyota NZ's control and including, without limitation, network failures, network or equipment upgrades or maintenance, congestion, service provider failures, system outages or other technical problems scheduled or unscheduled and significant weather events. The Connected Services may also not work if the Connected Services have been deactivated, if some of the Connected Services have been cancelled (as described above) or if the DCM has been tampered with, modified or damaged or for reasons outside Toyota NZ's control. If Toyota NZ suspends access to a Connected Service, it will use reasonable efforts to notify you of the suspension and the likely duration.
Not all Connected Services are available in all geographic locations, particularly in areas with poor mobile reception (e.g., remote or enclosed areas). The particular Connected Services available to you may also vary depending upon your vehicle model, model year and the applicable DCM fitted to your vehicle. For information on the Connected Services available in your vehicle, please visit www.toyota.co.nz/connected/ or consult your Authorised Toyota Dealer. Mobile data usage is at the user’s cost.
Your vehicle is only able to make a call to the Toyota Emergency Call Centre, to request assistance, using the SOS feature. Toyota NZ does not provide you with a telecommunications service. If you wish to make other calls, send text messages or access the internet through the head unit of your vehicle, you will be required to connect your own mobile telephone to the vehicle to do so, and use of your own mobile telephone will be subject to separate terms and conditions and may incur separate charges from your telecommunications service provider.
Your vehicle must have a working electrical system, including adequate battery power and be within a wireless network coverage area of the mobile telecommunications networks used by Toyota NZ to provide the Connected Services for your DCM to operate and for Toyota NZ to provide the Connected Services.
Connected Services may not work (or may not work correctly, or provide only partial or inaccurate information), if:
If certain Connected Services features are deactivated, this may invalidate or negatively impact the vehicle's ANCAP rating.
Effective 23 February, 2026
Subject to clause have rights under the CGA in respect of the Connected Services. No other warranties or conditions, whether express or implied, and whether under statute, at common law or otherwise (except any which may not lawfully be excluded) will apply.
If you are acquiring the Connected Services in trade (i.e. for the purposes of a business) or have held yourself out as acquiring the Connected Services for the purpose of supplying the Connected Services in trade, you agree that the CGA does not apply. For the purposes of section 5D of the Fair Trading Act 1986 (FTA), you also agree that, to the extent permitted by law, you and Toyota NZ are contracting out of sections 9, 12A, 13, or 14(1) of the FTA.
Other than your rights (if any) under the CGA (which covers, for example, reasonably foreseeable consequential loss), to the extent permitted by law, the maximum aggregate liability of Toyota NZ, its service providers and/or its related companies (including the Toyota Network) to you for claims under or in connection with the Connected Services and these Terms of Use (whether in contract, tort (including negligence) or otherwise) will not exceed an amount equal to the amount that you have paid to us for the use of the Connected Services in the 12 months preceding the event on which a claim is based. In addition, Toyota NZ will not be liable for any indirect or consequential loss or damage, or for any loss of profits, revenue, business or goodwill arising out of or related to your use or inability to use the Connected Services. Toyota NZ does not in any way exclude or limit liability of Toyota NZ, its service providers and/or its related companies (including the Toyota Network) to you for claims arising from fraud or wilful misconduct in providing, or in connection with, the Connected Services.
Effective 23 February, 2026
The Connected Services and all copyright, trademarks and other intellectual property rights in myToyota Connect, along with any text, illustrations, files, images, graphics, photos, sounds, music, videos, information and other content displayed, played or made available through the Connected Services (collectively, the Service Content), are owned by Toyota NZ, its affiliates, its licensors or service providers. Toyota NZ grants you a limited, non-exclusive and revocable licence to use the Service Content solely in the manner in which it makes it available to you in your vehicle or myToyota Connect, for your personal use of the Connected Services. Except for the limited rights granted to you in these Terms of Use, you do not acquire any right, title or interest in the Connected Services or any Service Content. Any rights not expressly granted in these Terms of Use or in any additional terms notified to you are expressly reserved. You must not modify, copy, republish, frame, distribute or communicate any part of the Service Content.
If a third party alleges or makes a claim that the Service Content infringes that third party's copyright or proprietary rights, your sole remedy and Toyota NZ's entire liability in relation to such claim or allegation shall be, in Toyota NZ's sole and absolute discretion, to: (i) replace or modify the infringing materials so that they are non-infringing; (ii) obtain a licence for you to use the infringing materials or (iii) terminate your access to myToyota Connect or the Connected Service (as applicable).
Effective 23 February, 2026
Toyota NZ may assign or transfer its rights and obligations under these Terms of Use to another entity, but this will not affect your rights or Toyota NZ’s obligations under these Terms of Use.
These Terms of Use are governed by the laws of New Zealand. The parties submit to the non-exclusive jurisdiction of its courts and courts of appeal from them.
If you have any questions, please refer to your owner’s manual, contact your dealer, or contact Toyota NZ.
Phone: 0800 869 682
Email: customercare@toyota.co.nz
Post: Toyota New Zealand Limited, National Customer Centre, Roberts Line, P O Box 46, Palmerston North, 4440.
Last updated on 23 February 2026
Effective 23 February, 2026
myToyota Connect is owned and operated by Toyota NZ or its licensors and Toyota NZ provides you with access to myToyota Connect subject to the Connected Services Terms of Use (which include these App Terms of Use); and
myToyota Connect is licensed, not sold, to you for use only under the Terms of Use and Toyota NZ reserves all rights not expressly granted to you.
Effective 23 February, 2026
This licence granted to you by Toyota NZ is limited to a non-exclusive, non-transferable licence to (as applicable) use myToyota Connect on any compatible device that you own or control. However, nothing in the Terms of Use (including these App Terms of Use) allows you to:
Unless stated otherwise by Toyota NZ, these App Terms of Use will govern any update, upgrade or modification to myToyota Connect by Toyota NZ.
Effective 23 February, 2026
In order to register and use some or all of myToyota Connect’s functions and set up your profile, you must complete the registration process in accordance with instructions provided. Once registered, you will be required to set a password linked to your registered email address in order to use myToyota Connect. You must memorise your password or store your password in a safe and secure place. Do not disclose your password to anyone or allow any other person to access or use your account.
Where you add a vehicle (through adding the Vehicle Identification Number (VIN) in myToyota Connect and following the steps outlined via the vehicle's head unit) to your myToyota Connect profile, you confirm that you have the consent of the registered person for the vehicle.
Effective 23 February, 2026
You agree that Toyota NZ may collect and use:
in each case to facilitate the provision of software updates, product support and other services to you (if any) related to myToyota Connect. Toyota NZ may use this information for a range of business purposes, including to improve its products and/or provide services or technologies to you and, to the extent such data includes personal information, will do so in accordance with the terms of Toyota NZ's privacy policy, available at https://www.toyota.co.nz/legal-and-privacy-policy/#who-are-we and the Connected Services Privacy Policy from time to time, available at www.toyota.co.nz/legal-and-privacy-policy/#connected-car-privacy (together the Privacy Policy).
By using myToyota Connect you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send using myToyota Connect may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted. Toyota NZ does not warrant that myToyota Connect is free of viruses or other harmful elements.
Effective 23 February, 2026
Toyota NZ may immediately terminate your rights to access and use myToyota Connect:
You may terminate your rights to access and use myToyota Connect pursuant to these Terms of Use by providing a request to Toyota NZ, or by deleting your myToyota Connect account. If you only remove/delete myToyota Connect from your device, that will not trigger Toyota NZ deleting any information it may hold about you that has been provided or collected through your use of myToyota Connect or Connected Services.
Upon termination of these Terms of Use for any reason, you must cease all use of myToyota Connect.
Effective 23 February, 2026
myToyota Connect may enable access to Toyota NZ’s and third-party services and websites (collectively and individually, Enabled Services). Use of Enabled Services may require internet access. Subject to being provided reasonable notice of any additional terms of use required for such Enabled Services (if applicable) you accept any such additional terms. You understand that, by using any Enabled Services, you may encounter content that may be deemed offensive, indecent, or objectionable, which content may or may not be identified as having explicit language. Nevertheless, you agree to use the Enabled Services at your sole risk and that Toyota NZ shall not have any liability to you for content that may be found to be offensive, indecent or objectionable. Toyota NZ, and its licensors, reserve the right to change, suspend, remove, or disable access to any Enabled Services at any time without notice. In no event will Toyota NZ be liable for the removal of or disabling of access to any such Enabled Services. Toyota NZ may also impose limits on the use of or access to certain Enabled Services, in any case and without notice or liability.
Certain Connected Services may also display, include or make available content, data, information, applications or materials from third parties (Third-Party Materials) or provide links to certain third-party websites. By using the Connected Services, you acknowledge and agree that Toyota NZ is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third-Party Materials or websites. Toyota NZ does not warrant or endorse and does not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third-Party Materials or websites, or for any other materials, products, or services of third parties.
The information accessed via myToyota Connect or any of the Connected Services is not exhaustive. Toyota NZ will make reasonable efforts to ensure that the information provided via myToyota Connect and the Connected Services is accurate and current, but makes no warranties or representations that this information is accurate, complete, current or suitable for your purposes. In particular, location data provided by myToyota Connect or any Connected Service is for basic navigational purposes only and is not intended to be relied upon.
Effective 23 February, 2026
The terms in this Part B apply, in addition to the General Terms in Part A, if you access myToyota Connect via an iOS device.
You acknowledge that: (i) Apple Pty Limited, Apple, Inc. or any of their subsidiaries or related entities (Apple) are not a party to these Terms of Use; and (ii) Toyota is solely responsible for myToyota Connect and its content.
Effective 23 February, 2026
This licence granted to you by Toyota NZ is limited to a non-exclusive, non-transferable licence to use the myToyota Connect on any compatible Apple device that you own or control and as permitted by the Usage Rules as set out in section 9.b. of the App Store Terms and Conditions.
Effective 23 February, 2026
You acknowledge that any maintenance and support services for myToyota Connect, if any, will be provided by Toyota NZ and that Apple has no obligation whatsoever to furnish any such services for myToyota Connect.
Effective 23 February, 2026
Notwithstanding any other term of these Terms of Use, if myToyota Connect does not comply with any applicable warranty or guarantee, you may notify Apple, and Apple will refund the purchase price you paid for myToyota Connect, if any. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to myToyota Connect, and any other claims, losses, liabilities, damages, costs or expenses incurred by you in connection with myToyota Connect's failure to comply with any warranty will be Toyota NZ’s sole responsibility.
Effective 23 February, 2026
You acknowledge that Toyota NZ, not Apple, is responsible for addressing any claims from you or any third party relating to myToyota Connect or your possession and/or use of myToyota Connect, including, but not limited to: (i) product liability claims; (ii) any claim that myToyota Connect fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
Effective 23 February, 2026
You acknowledge that in the event of any third-party claim that the Application, or your possession and use of myToyota Connect, infringes that third-party’s intellectual property rights, Toyota NZ, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.
Effective 23 February, 2026
You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms of Use, and, on your acceptance of the terms and conditions of these Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use (as applicable) against you as a third-party beneficiary thereof.
Effective 24 July, 2020
The following General Terms and Conditions apply to all promotions on this website, unless otherwise specified:
Effective 1 January, 2026
1. Toyota New Zealand’s General Terms and Conditions apply to this promotion unless otherwise specified below.
Finance Offer:
2. The advertised 2.9% p.a. interest rate is fixed for the term of the loan and only available on new Toyota Corolla Cross vehicles purchased from an Authorised Toyota Dealer and financed by Toyota Financial Services between 1 January 2026 and 30 April 2026 and delivered by 30 June.
3. The Finance Offer is only available:
a) with a minimum 0% deposit
b) on a Credit Contract through Toyota Financial Services
c) for terms up to 36 months
4. The Finance Offer is not available on direct fleet purchases.
5. The Finance Offer excludes loans with structured payments and is subject to Toyota Financial Services' normal lending criteria.
6. An establishment fee of up to $400 and a $9.20 PPSR fee will be charged.
7. For the purposes of the Finance Offer ‘purchased’ means that the customer has executed an Offer to Purchase (‘OTP’) with an Authorised Toyota Dealer for the eligible vehicle.
8. For the purposes of the Finance Offer ‘delivered’ means that the customer has executed a Vehicle Offer and Sale Agreement (‘VOSA’) with an Authorised Toyota Dealer for the eligible vehicle.
9. The Finance Offer is subject to stock availability.
Effective 1 January, 2026
1. Toyota New Zealand’s General Terms and Conditions apply to this promotion unless otherwise specified below
2. The advertised 2.9% p.a. interest rate is fixed for the term of the loan and only available on new 2026 Toyota Hiace vehicles (excluding Minibus HSMA, HLMA) purchased between 1 January 2026 and 30 April 2026 and delivered by 30 June 2026.
3. The Finance Offer is only available:
a) with a minimum 0% deposit
b) on a Credit Contract through Toyota Financial Services
c) for terms up to 36 months
4. The Finance Offer is not available on direct fleet purchases.
5. The Finance Offer excludes loans with structured payments and is subject to Toyota Financial Services' normal lending criteria.
6. An establishment fee of up to $400 and a $9.20 PPSR fee will be charged.
7. For the purposes of the Finance Offer ‘purchased’ means that the customer has executed a Offer to Purchase (OTP) with an Authorised Toyota Dealer for the eligible vehicle
8. For the purposes of the Finance Offer ‘delivered’ means that the customer has executed a Vehicle Offer and Sale Agreement (‘VOSA’) with an Authorised Toyota Dealer for the eligible vehicle.
9. The Finance Offer is subject to stock availability.
1. Toyota New Zealand’s General Terms and Conditions apply to this promotion.
Per weekly Rate:
1. The advertised, GST exclusive, monthly lease amount of $599 is only available on new 2026 Toyota Hiace ZR vehicles ordered between 1 January 2026 and 30 April 2026 and delivered by 30 June 2026.
2. This payment:
i. is only for GST-registered business customers.
ii. is based on a 48-month/80,000-kilometre Non-Maintained Operating Lease through Toyota Financial Services.
iii. Is subject to Toyota Financial Services' normal lending criteria.
iv. is not available with other current offers.
v. is subject to stock availability.
3. The advertised monthly lease rate excludes accessories.
4. An initial lease payment of $599 is payable on delivery.
5. For the purposes of the Finance Offer ‘ordered’ means that the customer has executed a Offer to Purchase (‘OTP’) with an Authorised Toyota Dealer for the eligible vehicle.
6. For the purposes of the Finance Offer ‘delivered’ means that the customer has executed a Vehicle Offer and Sale Agreement (‘VOSA’) with an Authorised Toyota Dealer for the eligible vehicle.
1. Toyota New Zealand’s General Terms and Conditions apply to this promotion.
Per weekly Rate:
1. The advertised, GST exclusive, monthly lease amount of $649 is only available on new 2026 Toyota Hiace ZX models ordered between 1 January 2026 and 30 April 2026 and delivered by 30 June 2026.
2. This payment:
i. is only for GST-registered business customers.
ii. is based on a 48-month/80,000-kilometre Non-Maintained Operating Lease through Toyota Financial Services.
iii. Is subject to Toyota Financial Services' normal lending criteria.
iv. is not available with other current offers.
v. is subject to stock availability.
3. The advertised monthly lease rate excludes accessories.
4. An initial lease payment of $649 is payable on delivery.
5. For the purposes of the Finance Offer ‘ordered’ means that the customer has executed a Offer to Purchase (‘OTP’) with an Authorised Toyota Dealer for the eligible vehicle.
6. For the purposes of the Finance Offer ‘delivered’ means that the customer has executed a Vehicle Offer and Sale Agreement (‘VOSA’) with an Authorised Toyota Dealer for the eligible vehicle.
Effective 1 February, 2026
Acceptance of Terms
Participation in this promotion, 2026 New Business $100 off, when purchasing and paying for a new Toyota Vehicle Insurance policy (“Eligible Policy”), confirms your agreement to these Terms and Conditions (“Terms”).
Administrator and Underwriting
Toyota Vehicle Insurance is administered by Aioi Nissay Dowa Management New Zealand Limited and underwritten by Aioi Nissay Dowa Insurance Company, Limited.
All applications for cover are subject to standard underwriting criteria and acceptance. This promotion applies only to Eligible Policies issued under the Toyota Vehicle Insurance brand.
Promotional Offer Details
Discount Application and Renewal
Eligibility and Exclusions
Qualification Criteria: To receive the discount, you must meet the following requirement:
General Eligibility: This Promotion is available only to New Zealand residents. Employees, contractors, and immediate family members of Toyota and its associated entities are not eligible to participate.
Policy Churn Prevention (Fair Use): To prevent misuse, the discount will not apply in the following circumstance:
General Administration and Legal Provisions
Governing Law and Jurisdiction
These Terms are governed by and shall be interpreted in accordance with the laws of New Zealand. Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the New Zealand Courts.
Effective 15 June, 2022
Effective 7 July, 2021
1. The Manukau Toyota Group Rewards Card is available from, and redeemable at, Manukau Toyota Group Stores and Bridgestone Tyre Centres as below:
Papakura Toyota
Address: 300 Great South Road, Papakura
Ph: 09 884 8303
Pukekohe Toyota
Address: 45 Manukau Road,
Pukekohe
Ph: 09 884 8315
Bridgestone Tyre Centre Takanini
Address: 300 Great South Road, Papakura
Ph: 09 295 0068
Botany Toyota
Address: Cnr Te Irirangi & Accent Drives,
East Tamaki
Ph: 09 884 6610
Manukau Toyota
Address: 1 Gladding Place,
Manukau
Ph: 09 884 6648
Bridgestone Tyre Centre Botany
Address: 4 Beale Place,
Botany (inside Botany Toyota)
Ph: 09 271 2315
2. The Manukau Toyota Group Rewards Card is valid for $30 (incl. GST) off vehicle servicing, WoFs, and wheel alignments. The card may only be used once per transaction/visit/invoice.
3. From time to time this card will be valid for other promotional offers. Promotional offer communication will include the terms & conditions relating to these offers.
4. The Manukau Toyota Group Rewards Card will be given out at the discretion of Manukau Toyota Group
5. Intention to use the Manukau Toyota Group Rewards Card must be declared at time of booking.
6. The Manukau Toyota Group Rewards Card must be presented at time of vehicle drop off or collection.
7. The Manukau Toyota Group Rewards Card has no cash value and is therefore not exchangeable or redeemable for cash. Please note no change will be given should the service item be a lesser cost than the transactional value.
8. The Manukau Toyota Group Rewards Card cannot be used to pay off accounts held with Howard Trading Ltd, trading as the Manukau Toyota Group.
9. Manukau Toyota Group reserves the right to vary or alter offers associated with the Manukau Toyota Group Rewards Card at any time.
10. Manukau Toyota Group accepts no responsibility for lost or damaged cards.
11. Use of the Manukau Toyota Group Rewards Card is limited to one per person.
12. Manukau Toyota Group reserves the right to refuse the Rewards Card if abuse of card privileges is deemed to have occurred.
13. The Manukau Toyota Group Rewards Card cannot be redeemed:
a) In conjunction with any other specials, for vehicles with TCSA plans, or Fleet deals in place or where an unrelated discount is already being given.
b) In conjunction with a Toyota Care Service Advantage fixed price servicing plan
c) For business fleets (i.e a business customer with three or more vehicles)
d) Limited to the use of one card per person
Effective 24 July, 2020
1. Express Maintenance is only available at Rutherford & Bond Wellington
2. Not available on all Toyota Models: please check with your Authorised Toyota Store for the specific requirements of your Toyota;
3. While every endeavour is taken to ensure Express Maintenance will take a maximum of 60 minutes, Toyota cannot guarantee that the nature of every service will allow completion within this time, and therefore takes no responsibility for loss of any kind which arises from an Express Maintenance Service which takes in excess of 60 minutes.
4. The 60 minute service is based on 15,000km type service with no additional extra items required.
5. Bookings are essential and cannot be combined with other offers or services.
Effective 1 January, 2024
From time-to-time Toyota New Zealand Limited may run promotions and prize giveaways (Promotions) on various Toyota New Zealand Facebook and Instagram pages and other partner social media accounts.
By entering such a Promotion and by accepting a prize, you agree to these terms and conditions:
Effective 1 January, 2024
The following Prize Draws General Terms and Conditions apply to all prize draws on this website, unless otherwise specified.
Effective 20 September, 2023
These terms and conditions are subject to the Toyota New Zealand Prize Draw Terms and Conditions, unless specified below.
Effective 1 July, 2025
Each Event is open to any New Zealand resident who has a current full unrestricted licence that is valid for use in NZ and can drive a manual transmission vehicle (‘Eligible Entrant’ or ‘you’). If you do not have a licence to drive a manual transmission vehicle, you are able to complete the registration form and attend and Event, but you will be limited to automatic vehicles.
How to Confirm Your Place at an Event
Further Terms and Conditions
Effective 28 March, 2026
Toyota New Zealand and Hampton Downs Motorsport Park will organise and run Toyota Gazoo Racing Festival (‘Event’) in 2026 on:
Saturday 28 March 2026 at Hampton Downs Motorsport Park
Registrations of interest are open to New Zealand residents who have a current full unrestricted New Zealand drivers’ licence and can drive a manual transmission vehicle (‘Eligible Entrant’ or ‘you’). If you do not have a licence to drive a manual transmission vehicle, you are able to register and attend the Event, but you will only be able to drive the three automatic transmission vehicles at the Event.
By entering the Event, you acknowledge that this is not a racing event. All track activity will be a controlled environment with regulated speeds.
This event is organised and run by Toyota New Zealand and who will communicate with you, confirm your registration prior to the Event, and host on the day. A team of skilled, professional, and experienced race car drivers and driver trainers will oversee and run the on-track activities. You must obey their direction and guidance both on & off track, as the track activities run in a controlled environment not in race conditions.
Entry fees apply. Once the entry fee has been paid it is non-refundable unless otherwise decided by Hampton Downs Motorsport Park and Toyota New Zealand, at their sole discretion. If your contact details change prior the Event, you are solely responsible for contacting Hampton Downs Motorsport Park or Toyota New Zealand to amend those details. Toyota New Zealand does not take any responsibility to ensure that your details are correct at the time of the event.
You will be required to sign an indemnity form on the day of the Event.
The Event may be cancelled at the discretion of Toyota New Zealand and Hampton Downs Motorsport Part for reasons including but not limited to safety, weather, or similar. Toyota New Zealand will contact you should this occur, and entry fees will be refunded, or you will be given first option of moving your entry to the postponement date.
By attending an Event, you agree to be available for reasonable publicity purposes without compensation, including but not limited to photographs and interviews. You acknowledge that your details may be published in various media.
By completing the Registration form, you agree to the terms of Toyota New Zealand’s Privacy Policy, available here.
Toyota New Zealand cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.
Toyota New Zealand reserves the right to disqualify entries in the event of non-compliance with these terms and conditions.
Toyota New Zealand may change these terms and conditions if necessary to allow the event to run as intended.