A collection of intelligent features that connect your Toyota and phone for seamless control, enhanced safety, and total peace of mind.

Toyota Connected Services will initially be available with the sixth generation RAV4. More models will be added progressively across the Toyota range from 2026.

myToyota Connect app updates will be available via the Apple App Store and Google Play Store.

Connected Multimedia systems receive software and firmware updates remotely via Over-the-Air (OTA) technology. This ensures that users always have access to the latest head unit features and functionality without needing to visit a Toyota Store.

The available features and services will come with a complimentary trial period of at least four years. After this trial, certain services will require a paid subscription. At that point, you can choose whether to continue or discontinue using the paid Toyota Connected features and services.^[CS2]

Please note that when using the myToyota Connect app on your device, your mobile data may be used.

The myToyota Connect app allows you to remotely access selected vehicle information and controls, helping you stay connected to your Toyota even when you’re away from it.^[CS1]

Your VIN is a 17-character code with both capital letters and numbers.

Your VIN is located on the inside of the front passenger door frame and can sometimes also be found on the lower corner of the windscreen. You can also find your VIN on vehicle documentation.

No, the myToyota Connect app is only currently applicable to Connected vehicles.

• Apple iPhones operating on iOS 17 or higher. 
• Android phones operating on Android 10.0 or higher.

• Apple iPhones operating on iOS 17 or higher and Watch OS 10.0+
• Android phones operating on Android 10.0 or higher and Wear OS (watch) device running Wear OS 3 or higher.

Samsung Gear smartwatches are not supported because they use a proprietary operating system called Tizen®. Customers with a Samsung smartphone may be able to pair with some Android‑based smartwatch brands, but certain features may still be limited or incompatible

Many other smartwatch brands, such as Fitbit, Jawbone, Garmin, etc. also run on proprietary operating systems but remain incompatible for the use of certain features.

In the event of a genuine emergency, help is just a press of the SOS button away, connecting you with the Toyota Emergency call centre. If required, the agent will contact emergency services (ambulance, fire and/or police) and provide them with your vehicle's location information. This service is available 24 hours, 7 days a week.

Should the SOS Emergency Call button not function in an emergency situation, please call 111 from your mobile phone or a landline (if safe to do so).

SOS Emergency Call is complimentary for the life of the Spark 4G/5G network (whichever is applicable) on models equipped with this capability.

No, the service will only be available if the vehicle ignition is on.

SOS Emergency Call is enabled by default on compatible vehicles at point of sale, there is no setup requirement for this service.

These services can only be disabled by contacting your Authorised Toyota Dealer or the Toyota Customer Care team on 0800 869 682.

When the SOS button is pressed, the vehicle will:

1. start a 10 second countdown timer which is shown on the multimedia display. This will give you the opportunity to cancel the call if the button was pressed in error.
2. After 10 seconds a call will be placed to Toyota Emergency call centre, and
3. Send your vehicle's data package to the Toyota Emergency call centre. Please refer to the Privacy Policy for more information.

If you are in, or see a genuine emergency, press the in-vehicle SOS button for immediate assistance from the Toyota Emergency call centre.

For all other issues or enquiries related to Toyota Connected Services, please call your preferred Authorised Toyota Dealer for further assistance.

This service can assist with an emergency that is serious or life-threatening and requires immediate assistance from emergency services. Some examples include road accidents and medical emergencies. You can also use the SOS button if you witness an emergency to request help for those that require assistance.

When the SOS button is pressed the vehicle will start a 10 second countdown timer on the multimedia display, which will give the opportunity to cancel. After 10 seconds, the call is placed. Please inform the Emergency Assistance agent that you pressed the button accidentally and confirm that no emergency is taking place. The agent will offer to terminate the call.

If you do not speak with the agent, emergency services may be dispatched to your location as we will assume you are unable to respond and a genuine emergency is taking place.

No.

No. The navigation system and SOS Emergency Call are separate systems. If you are experiencing issues with your navigation system, please contact your preferred Authorised Toyota Dealer who can help diagnose the problem.

No, SOS Emergency Call is a priority service that should only be used in emergency situations that require the services of police, fire or ambulance.

SOS Emergency Call is always active even if data connectivity is restricted via the myToyota Connect app. If the safety features are triggered, we will collect vehicle information including location and voice recordings. For further information, please visit Toyota Connected Services Privacy Policy page.

These services can only be disabled by contacting an Authorised Toyota Dealer or the Toyota Customer Care team on 0800 869 682 or at customercare@toyota.co.nz.

For information on privacy and data handling visit:

• Toyota Connected Services Privacy Policy
• Toyota Connected Services Terms of Use
• Email: customercare@toyota.co.nz

You can contact the Toyota Customer Care team on 0800 869 682 between Mon-Fri 8:00am-5:30pm and Saturday 9:00am-4:00pm or email customercare@toyota.co.nz.

If you are experiencing an emergency, please push the SOS button.

If your vehicle is involved in a serious collision where an airbag deploys or impact sensors are triggered, ACN will initiate a voice call to the Toyota Emergency Assistance call centre. If required, they will contact emergency services (ambulance, fire and/or police) and provide them with your vehicle's location information. This service is available 24 hours, 7 days a week.

ACN is enabled by default on compatible vehicles at point of sale, there is no setup requirement for this service.

No, the service will only be available if the vehicle ignition is on.

When your airbags are deployed or impact sensors triggered, ACN can help if you need emergency assistance from police, fire or ambulance.

Where an ACN has occurred and the occupant is unable to communicate with the Toyota Emergency Assistance call centre, emergency services will be dispatched to the vehicle's location.

ACN works on the New Zealand mobile network. While this coverage is extensive, there may be situations where mobile signal is weak or unavailable, e.g. underground carpark or remote locations.

ACN is Dependent on 4G/5G enabled DCM, GPS signal strength, mobile network coverage, operational related components and other factors outside Toyota’s control which can limit the ability or functionality of system.

No. The navigation system and ACN are separate systems. If you are experiencing issues with your navigation system, please contact your preferred Authorised Toyota Dealer who can help diagnose the problem.

Your local Authorised Toyota Dealer is the first point of contact for any questions or concerns related to Toyota Connected Services.

You can contact the Toyota Customer Care team on 0800 869 682 between Mon-Fri 8:00am-5:30pm and Saturday 9:00am-4:00pm or email customercare@toyota.co.nz

SVT is designed to provide you with enhanced vehicle security and peace of mind should your vehicle be stolen, and the feature is active. When SVT is activated, it may assist police with tracking your vehicle once you have reported it stolen and supplied a police report.

Please note: We cannot guarantee your vehicle can be found. While we will do our best to assist you, SVT’s effectiveness and availability may depend on various factors beyond Toyota’s control, such as mobile network disruptions, system outages or interference with vehicle systems and components.

Our Toyota Stolen Vehicle Assistance (SVA) call centre can only advise if the tracking is still active, or if deactivation has been requested by police or the individual who initiated the tracking.

To receive updates on the recovery of your vehicle you should contact the police directly, not the SVA call centre.

Once tracking is initiated, SVT will attempt to track the vehicle as long as there is mobile coverage, sufficient main vehicle battery power, or until a request to terminate the tracking has been made. However, certain factors beyond Toyota's control, such as network availability, system interruptions, interference with vehicle systems and components, may impact the effectiveness or continuity of tracking after it has commenced.

Should your vehicle be recovered, Police will contact you directly.

No.

SVT works on the Spark 4G or 5G network. While this coverage is extensive, there may be situations where mobile signal is weak or unavailable, e.g. underground carpark or remote locations. The SVT system will not work in these areas.

Although we aim to provide continuous access to SVT, there may be limitations and disruptions to service caused by various reasons, including the potential decrease of vehicle or communication device battery voltage (or disconnection), GPS signal strength, mobile network coverage, malfunctioning, damaged or broken components such as antenna, wiring or other related components required to deliver the service. Potential hardware or software failures, as well as interference with the vehicle’s system or components, may also affect the availability or effectiveness of SVT.

Accordingly, while we will do our best to assist you, we cannot guarantee your vehicle will be found.

No. This service is reserved only for the tracking of a stolen vehicle.

This feature will come with a complimentary trial period of at least four years. After this trial, certain services will require a paid subscription. At that point, you can choose whether to continue or discontinue using the paid Toyota Connected features and services.

When SVT is active, your vehicle's location is visible to Toyota Stolen Vehicle Assistance call centre and shared with police.

For information on privacy and data handling visit:
Toyota Connected Services Privacy Policy

Toyota Connected Services Terms of use

Email: privacy@toyota.co.nz

Telephone: 0800 869 682

Post: Toyota New Zealand, PO Box 46, Palmerston North Central, Palmerston North 4440

You can contact the Toyota Customer Care team on 0800 869 682 between Mon-Fri 8:00am-5:30pm and Saturday 9:00am-4:00pm or email customercare@toyota.co.nz.