Insurance claims

Here’s everything you need to know if you do happen to be involved in an accident:

• If another vehicle is involved – do not admit liability – talk to the police and Toyota Vehicle Insurance first.

• Identify yourself – give your name, address and registration number to the other party. If applicable obtain the attending police officer's name plus names and addresses of any witnesses.

• Contact the police – report the accident to the police if it’s more than a minor accident involving just your vehicle.

• If your vehicle is drivable complete our online claim form. We’ll deal with your claim and refer you to your local Toyota Approved Repairer for damage assessment and repairs.

• If your vehicle is not drivable you can either complete our online claim form or call us any time and we’ll have your vehicle transported to the nearest Toyota-Approved Repairer.

• Stolen vehicle/break in – if your vehicle is stolen or broken into, report the theft to the police first, then complete our online claims form. Notify us immediately if your vehicle is recovered. If your vehicle is not recovered, we will settle your claim within the terms of the policy.

• Windscreen/window glass claim – Call 09 921 5740 or 0800 226 888 (0800 ABOUTU)

• Please read the current Toyota Vehicle Insurance Policy wording for full terms and conditions.