Covid-19 Red Traffic Light Phase
What does the Red Traffic Light Phase mean for your local Toyota Store?
Toyota Stores are open and ready to support you with your car buying and servicing needs in the Red Traffic Light phase.
We will be following the Ministry of Health’s guidelines to make sure our customers and employees are safe during this time so there will be store capacity limits and contactless transactions at this time.
Essential Service Vehicle Support
If you work for an essential service as defined by the Ministry of Transport (for full list click here), then we are here to help you with your vehicle repair needs. Please contact your nearest Toyota store in the first instance and/or contact our customer support team.
Our servicing team will continue to wear masks to try to keep you and them safe from transmission of the virus during this time.
Red Traffic Light Phase Frequently Asked Questions
In the Red Traffic Light phase, Toyota Stores will be available to support customers but will be following strict health and safety protocols to ensure the safety of both customers and staff during this time. Please contact your local Toyota Store to discuss the various options they have for you to get your new vehicle delivered or serviced.
Toyota New Zealand wants to work with all our customers to help them through any questions they have regarding how COVID-19 affects our service to them. In your communications with us please ensure the details of your situation are clear so we can assist you as best as possible.
In the Red Traffic Light phase, all our Toyota Stores must interact in a reasonably contactless way with customers. We are working with your local Toyota Store around the best way to do this, and we will contact you as soon as your vehicle is ready to be delivered.
You will be contacted by your local Toyota Store, and specific details on vehicle delivery will be confirmed at this time. We ask for your patience as we work through the backlog of vehicle orders as a result of the various alert level lockdowns.
We are still ordering and arranging supply as freight ships are still able to enter the country. Domestic delivery can happen in the Red Traffic Light phase.
Yes, this can be arranged with your local Toyota Store, who will be happy to organise a test drive booking for you. This will be arranged in a way that suits you and your local Toyota Store and minimises contact between you and our Toyota team.
We will also sanitise all vehicles in between people taking them for a test drive to give you further peace of mind, and to ensure everyone stays safe.
The best people to talk to about your current financial circumstances are the Toyota Financial Services team. They are still contactable through email financialmentor@tfs.co.nz
The best people to talk to about your financial circumstances are the Toyota Financial Services team. Their best contact details are info@tfs.co.nz In the first instance this is the promptest service. Alternatively, you can contact your local Toyota Store.
Servicing is possible In the Red Traffic Light phase. All transactions will need to minimise contact where possible, so your local Toyota Store will advise their processes and how to best proceed.
Please rest assured that your local Toyota Store will contact you to rebook your vehicle service and explain how they will be able to provide servicing for your vehicle within our store capacity limitations.
If you were due to get your service done, and we were unable to do so under previous alert levels, please be assured that this will have no adverse effect on your vehicle warranty, provided you have previously followed scheduled servicing to this point as required under your warranty and get your service rebooked.
If your vehicle is due or was booked to get a warrant of fitness, we will honour the WOF contracts if it is unclaimed.
All vehicles will be sanitised before and after any servicing work including recalls, general repairs and WOF checks.
If you were unable to get your scheduled servicing done due to restrictions in the previous Alert Level system, please be rest assured that we will honour this provided you get your service done as soon as possible now we have transitioned into the Traffic Light Protection Framework.
Servicing is possible in the Red Traffic Light phase. All transactions will need to minimise contact where possible, so your local Toyota Store will contact you & outline their processes and how to best proceed.
Please rest assured that your local Toyota Store will contact you to rebook your vehicle service and explain how they will be able to provide servicing for your vehicle within our store capacity limitations.
If you were due to get your service done, and we were unable to do so under Alert Level 3 or 4, please be assured that this will have no adverse effect on your vehicle warranty, provided you have previously followed scheduled servicing to this point as required under your warranty and get your service rebooked.
If your vehicle is due or was booked to get a warrant of fitness, we will honour the WOF contracts if it is unclaimed.
All vehicles will be sanitised before and after any servicing work including recalls, general repairs and WOF checks.
Your safety is of upmost priority to us, and your local Toyota store will be in contact when they are able to do your recall work. If concerned please contact your local Toyota Store to confirm and book an appointment to do this work.
Your local Toyota store is open in the Red Traffic Light phase. Please be assured that they will contact you to arrange pick up or delivery of the vehicle parts you are waiting on.
Yes, this is possible in the Red Traffic Light phase. Please contact your local Toyota Store to confirm they have the part in stock. The Toyota Store outline their processes and how to best proceed within our store capacity limitations.