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COVID-19 Alert Level 2 Information

What does level 2 mean for your local Toyota Store?

Toyota Stores are open and ready to support you with your car buying and servicing needs. As we enter level 2 we ask you to follow the procedures at each store to keep you and the Toyota team safe.

Contact at our stores will be minimised as we continue to play it safe during level 2. But don't worry, you will still receive the high level of service you have come to expect when visiting our stores. We look forward to seeing you (at a distance) soon!

This is what you can expect when visiting our stores.

Please follow all instructions from our friendly staff. We must continue to play it safe.

Our cleaning procedures mean you don't have to worry.

All cars will be sanitised before and after any servicing work including recalls, general repairs and WOF checks.

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See you soon!

We look forward to seeing you in store. If you have any other questions about what to expect when you visit your local store please get in touch. 

In the meantime explore our new and used vehicle range online using our handy buyers tools. You can book a test drive, book a service or WOF check, calculate and apply finance and lots more. 

 

Contact Your Local Store Book a Test Drive

Level 2 Frequently Asked Questions

What does this mean for me as a customer?

Under the level 2 alert, Toyota Stores will be available to support customers but will be following strict health and safety protocols to ensure the safety of both customers and staff during this time. Please contact your local Toyota Store to discuss the various options they have for you to get your new vehicle delivered or serviced.

Toyota New Zealand wants to work with all our customers to help them through any questions they have regarding COVID-19 and our service to them. In your communications with us please ensure the details of your situation are clear so we can assist you as best as possible.

I have put a deposit down on a vehicle – what happens now?

If you have put a deposit down on a vehicle, we want to reassure you that your vehicle has still been ordered and will be delivered soon. Your local Toyota Store will be in touch shortly with an updated status for you on your purchase. Under alert level 2, its preferred to complete transactions within distancing guidelines to ensure the safety of everyone.

We want to reassure you that new vehicles are still able to come into the country on freight ships, and the majority of our global factories remain open. If there is any delay in your vehicle being delivered, we will continue to keep you updated through your local Toyota Store.

Will I now have to wait longer to get my new Toyota vehicle?

If you were due to receive your vehicle in the next month, then potentially yes, as under the government’s COVID alert conditions all our Toyota Stores must interact in a reasonably contactless way with customers. We are working with your local Toyota Store around the best way to do this, and we will contact you as soon as your vehicle is ready to be delivered.

You will be contacted by your local Toyota Store, when they are able to do so. Specific details on vehicle delivery will be confirmed at this time. We ask for your patience as we work through the backlog of vehicle orders as a result of the Alert level 3 and level 4 lockdown.

How does this affect your supply of vehicles into the country?

We are still ordering and arranging supply as freight ships are still able to enter the country. Domestic delivery will commence from the 28th April 2020 or when your local Toyota Store is able to do so under COVID-19 alert level 3, 2 or 1.

I want to test drive a new vehicle; how do I go about doing this?

Yes, this can be arranged with your local Toyota Store who will be happy to organise a test drive booking for you. This will be arranged in a way that suits you and your local Toyota Store, and minimises contact between you and our Toyota team.

We will also sanitise all vehicles in between people taking them for a test drive to give you further peace of mind, and to ensure everyone stays safe.

I am not happy to wait for my vehicle to arrive; can I get a refund of my deposit?

• Please contact your local Toyota Store to discuss this. All transactions under COVID-19 alert level 2 need to minimise contact between our Toyota team and you, so we ask for your patience as we work through this new process.

I am currently paying my vehicle off through Toyota Finance – how do I get a break from my repayments due to financial hardship?

The best people to talk to about your current financial circumstances are the Toyota Financial Services team. They are still contactable during the COVID alert level 2 conditions, please email financialmentor@tfs.co.nz

Can I return my vehicle to the dealership as I can’t afford my finance repayments?

The best people to talk to about your financial circumstances are the Toyota Financial Services team. Their best contact details are info@tfs.co.nz In the first instance this and this is the promptest service. Alternatively, you can contact your local Toyota Store.

I need to get my vehicle serviced/WOF done, repaired or recall done – can I make a booking?

Yes, this is possible under COVID-19 alert level 2, please contact your local Toyota Store to confirm your appointment. The Toyota Store will contact you to their outline their processes and how to best proceed within our physical distancing guidelines to minimise contact.

All vehicles will be sanitised before and after any servicing work including recalls, general repairs and WOF checks.

I was booked in/due to get my vehicle serviced/ WOF done – what happens now?

Servicing is possible under COVID-19 alert level 2. All transactions will need to minimise contact where possible, so your local Toyota Store will contact you & outline their processes and how to best proceed.

Please rest assured that your local Toyota Store will contact you to rebook your vehicle service and explain how they will be able to provide servicing for your vehicle in a physical distancing fashion to minimise contact.

If you were due to get your service done, and we were unable to do so under COVID-19 alert level 3 or 4, please be assured that this will have no adverse effect on your vehicle warranty, provided you have previously followed scheduled servicing to this point as required under your warranty and get your service rebooked.

If your vehicle is due or was booked to get a warrant of fitness, we will honour the WoF contracts if it is unclaimed.

All vehicles will be sanitised before and after any servicing work including recalls, general repairs and WOF checks.

I have the Toyota Care Service Advantage on my vehicle, and now can’t get it serviced in line with the requirements – will this affect my Factory/Platinum warranty status?

If you were unable to get your scheduled servicing done under COVID-19 alert level 4 & 3 please rest assured that we will honour this, provided you get your service completed now that your local Toyota store is open.

I was meant to get my recall work done on my vehicle – what happens now?

Your safety is of upmost priority to us, and your local Toyota store will be in contact when they are able to do your recall work. If concerned please contact your local Toyota Store to confirm and book an appointment to do this work.

I am waiting on parts for my vehicle from my local Toyota store – what happens now?

Your local Toyota Store will contact you when the vehicle parts arrive to arrange pick up or delivery of the vehicle parts you are waiting on.

I am wanting to buy parts for my vehicle from my local Toyota store – Can I visit the store?

Yes, this is possible under COVID-19 alert level 2, please contact your local Toyota Store to confirm your appointment. The Toyota Store will contact you to their outline their processes and how to best proceed in physical distancing way that minimises contact.

 

 

Visit https://covid19.govt.nz/ for the latest information about Covid-19