COVID-19 Important Information
As the global Coronavirus (COVID-19) pandemic continues to change on an almost daily basis, I wanted to restate Toyota’s support for the New Zealand government’s decision to proceed to a level 4 alert and lockdown of the country.
Toyota remains committed to supporting the local communities that we operate in, and this includes looking after our employees and customers. We are working hard to ensure we meet our obligations in accordance with the government’s expectations and alert levels. At this stage it means the closure of all our Toyota stores, and head offices.
We will touch base with all those customers who were waiting on delivery of a new vehicle, servicing of a vehicle, recall work or parts as soon as it is practical for us to do so. If you have placed a deposit on a vehicle, I want to reassure you that we are still ordering and arranging supply of new vehicles as freight ships are still able to enter the country; delivery will have to wait until the country reduces its COVID Alert Level. We will also continue to operate our head office services through employees working from home including our New Zealand based call centre, for your urgent queries.
Toyota New Zealand and its dealer network will continue to provide repair support for all essential services. To view the list of what the Ministry of Transport considers as essential please click here. If you are an essential service, and need help with a repair or breakdown please contact your local Toyota store in the first instance or Toyota New Zealand.
We ask for your patience at this time of uncertainty, but also that you look after each other and stay safe. In times of crisis, it is the communities that we operate in that are crucial to ongoing business survival, so I thank you for your continued support.
- Alistair Davis, Toyota NZ CEO
Essential Service Vehicle Support
Toyota service centres are closed except for urgent repairs to essential service vehicles.
If you work for an essential service as defined by the Ministry of Transport (for full list click here), then we are here to help you with your vehicle repair needs. Please contact your nearest Toyota store in the first instance and/or contact our customer support team.
Our servicing team will continue to follow the strict parameters around distancing, hygiene and sanitary processes to try keep you and them safe from transmission of the virus during this time.
Frequently Asked Questions
Under the level 4 alert, Toyota Stores are not considered as essential service and are therefore closed. The only grounds on which we can physically open is to repair vehicles for other essential services.
If you have put a deposit down on a vehicle, we want to reassure you that your vehicle has still been ordered and will be delivered when it is appropriate to do so i.e. when the government lowers alert levels and/or the vehicle is available. New vehicles are still able to come into the country on freight ships, and many of our global factories remain open.
If you were due to receive your vehicle in the next month, then unfortunately yes, as under the government’s COVID alert conditions all our Toyota stores are closed. However, you will be contacted by your local store, when they are able to do so, to confirm any further details on vehicle delivery.
At this stage we are still ordering and arranging supply as freight ships are still able to enter the country. Domestic delivery will commence once alert levels have been lowered by the government.
Unfortunately, you are unable to test drive a new vehicle in the current lockdown conditions. However, get in touch with your local Toyota store who can organise a test drive booking for you when the government reduces its COVID Alert Level and they are open again.
Unfortunately, as the deposit is held with your local store, we are unable to process a refund at this stage. Please bear with us and we will work with your local store when the government reduces its COVID Alert Level and they are open again.
The best people to talk to about your current financial circumstances are the Toyota Financial Services team. They are still contactable during the COVID alert level 4 conditions, please email email@example.com
Unfortunately, in the interim as your local Toyota store is closed, we are unable to help with taking your vehicle back. However, the best people to talk to about your financial circumstances are the Toyota Financial Services team. Their best contact details are firstname.lastname@example.org In the first instance this and this is the promptest service.
Your local Toyota store will be open for business when the government reduces the COVID alert levels to a point where stores are permitted to open for normal business. Please be rest assured that they will contact you when they reopen to rebook your vehicle service in.
If you are due in the next month to get your service done, you will be able to do so when the Toyota stores are allowed to reopen. This will have no adverse effect on your vehicle warranty, provided you have previously followed scheduled servicing to this point as required under warranty.
If your vehicle is due or was booked to get a warrant of fitness, we will honour the WoF contract if it is unclaimed
If you are unable to get your scheduled servicing done due to your local Toyota Store being closed because of the nationwide lockdown, please be rest assured that we will honour this provided you get your service down as soon as possible after your local Toyota store reopens.
Your safety is of upmost priority to us, and your local Toyota store will be open for business when the government reduces the COVID alert levels to a point where stores are permitted to open for normal business. Please contact you nearest or preferred store at that point.
Your local Toyota store will be open for business when the government reduces the COVID alert levels to a point where stores are permitted to open for normal business. Please be assured that they will contact you when they reopen to arrange pick up or delivery of the vehicle parts you are waiting on.
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