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Questions

Toyota Products and Services


How can I determine if a Statement of Compliance (or order) can be provided by Toyota New Zealand (TNZ)?

TNZ will attempt to provide a Statement of Compliance to those who wish to import or export a Toyota/Lexus/Daihatsu vehicle. If a Statement of Compliance certificate is issued for an imported vehicle, a fee of $770 incl GST will be incurred. Vehicles that are sold new in New Zealand by a Toyota dealership that require a Statement of Compliance will incur no charge. Please call 0800 TOYOTA to determine if a Statement of Compliance can be provided for your Toyota.

Why is it necessary to replace the coolant inhibitor in my vehicle?

Coolant inhibitor has two properties, anti-freeze and corrosion inhibitor. The anti-freeze component remains over time, but the corrosion inhibitor depletes.

Why is it that diesel engines require more frequent engine oil changes than the petrol equivalents?

Diesel engines produce larger amounts of carbon, which is suspended in the engine oil. Eventually the build up of carbon will solidify the engine oil so it needs to be changed more frequently.

Can I get information about Toyota for my assignment on the automotive industry?

The 'Corporate Profile' link within this section of our website contains a profile on Toyota in New Zealand with facts, history, press releases and more. There is a link to global Toyota sites around the world where you can obtain international material.

What involvement does Toyota have with Daihatsu?

Daihatsu has been a franchised product of Toyota since May 2002. Toyota New Zealand no longer distributes Daihatsu vehicles as new since Daihatsu in Japan is now concentrating its manufacture of vehicles to a model which does not comply with New Zealand regulations. However the Toyota dealer network fully supports all Daihatsu models currently registered for use in New Zealand and provides expertise in sales, servicing and parts.

How do I find out about finance or lease options?

Authorised Toyota Dealers, with the backing of Toyota Financial Services, can offer you a wide range of fleet and personal finance options for leasing, purchasing and insuring vehicles. Alternatively, you may wish to contact Toyota Financial Services directly on 0508 GO TOYOTA (468696).

Can I get my vehicle serviced at any garage?

We strongly recommend routine servicing through a member of the Toyota dealer network. Toyota dealerships provide technicians with an extensive education system which is supported by modern diagnostic equipment, computerised data systems, comprehensive service literature and the advice of Toyota's own service specialists. Other service providers may not have training or expertise with Toyota vehicles and may not use approved diagnostic or repair methods. This could affect the performance and safety of your vehicle and may affect your warranty entitlement.

Where can I purchase a new or Signature Class vehicle?

Only Authorised Toyota Dealers are able to stock and sell brand new Toyota models and Signature Class used vehicles. Professional, comprehensive nationwide support for you and your vehicle comes from the Toyota Dealer network, which comprises of over 45 independently-owned dealerships throughout the country. They provide: • New and used vehicles • Quality service • Genuine Parts and Accessories • Finance and insurance • Extra care warranties and service plans • Advice

Where can I purchase parts and accessories for my vehicle?

Owning a Toyota or Daihatsu gives you access to an unrivalled parts replacement service. In most cases, replacement parts can either be supplied straight off the shelf at the dealership, or delivered overnight from Toyota New Zealand (TNZ). Toyota Dealers have access to Genuine Parts which are manufactured with the same precision and quality as the original. A wide range of accessories are available to personalise your vehicle, and TNZ also stocks parts for used imports.

How do I get an owner's manual or technical information for my used import?

Any Toyota Dealer or authorised agent is able to source information for you. Most owner's manuals and some technical information have been translated from Japanese into English. This information is free of charge for owners of Signature Class vehicles, however a fee applies for non-Signature Class or privately imported vehicles. Note that some manuals may become unavailable once the vehicle reaches a certain age.

What is a Diesel Particulate Filter (DPF) and how does it work?

The Diesel Particulate Filter (DPF) is a device designed to reduce emissions by removing diesel particulate matter (or soot) from the exhaust gas of a diesel engine.
Click here for more information on the Diesel Particulate Filter (DPF)

Safety Recall


What is a vehicle safety recall, and how do I know if my vehicle has been subject to one?

A vehicle safety recall is conducted by a vehicle manufacturer in the event of a component failure (or potential failure) that may prevent the driver from controlling the vehicle in a safe and proper manner. Examples of such components include brakes, steering, suspension, headlights, and airbags. In the event that a Toyota or Daihatsu vehicle needs to be recalled, Toyota New Zealand will contact the current owners of the vehicles it has imported to advise them of the corrective actions required. For vehicles imported by other parties, we will request a list of owners from the New Zealand Transport Agency (NZTA) and follow the same contact procedure. We monitor the completed repairs and will contact owners again if the vehicle has not been fixed within a period of time. Toyota New Zealand's safety recall policy is to support parts and labour costs of any new or used Toyota or Daihatsu vehicle, irrespective of the importing channel.

Warranty


How do I know whether a fault with my vehicle is covered by the new vehicle warranty?

Toyota's new vehicle warranty covers any part of your vehicle, which becomes defective due to faulty materials or workmanship in manufacture or assembly within 3 years or 100,000 kilometres (whichever occurs first), from the date of original sale. A Toyota Dealer or authorised agent is in the best position to determine whether your vehicle has a manufacturing fault, or if the failure is due to normal wear and tear. As a Toyota or Daihatsu customer, you are obliged to report any fault as soon as you can. Once the Toyota Dealer has confirmed that the failure is covered under warranty, they are usually in the best position to carry out repairs.

Fuel Information


What fuel consumption should I expect from my vehicle?

Fuel consumption is dependent on a range of factors including driver behaviour and operating conditions. For comparative purposes, some New Zealand-new models have been tested under controlled conditions. These figures can be found on this website under the 'specifications' section for a particular vehicle

What type of fuel should I use for my import?

As used imports were specifically designed and manufactured to operate in Japan, we recommend using 95 octane petrol for optimum performance. Some models however, are able to operate on 91 octane petrol. We are able to advise on recommended fuel types for both new and used vehicles if specific vehicle details are provided

Bio Fuel Information


What are 'Alternative Fuels'?

Electricity, hydrogen, biodiesel and natural gas are all good alternatives for fossil fuel, but each source has their own disadvantages. Even with the latest lithium ion battery technology, only 1/50th of the energy required by gasoline is used. Although powering a motor with electricity is much more efficient than an internal combustion engine, liquid fuels such as gasoline are still advantageous because of their high volume in energy density. The cost of batteries also poses a major challenge. The 2030 Innovative Technology Plan issued by Japan's Ministry of Economy, Trade and Industry is an ambitious goal, that aims to make battery costs comparable to petrol engines. It's a goal that we are still along way from achieving. But just imagine how great the world will be when we do!

Should I service my vehicle differently if I use biofuel?

It important to ensure that routine servicing maintenance continues. This should be in accordance with Toyota's recommendations using only genuine parts and approved fluids. If you have any queries on this subject, or other matters concerning your Toyota, please contact the Customer Dialogue Centre or your nearest Toyota Dealer.

Should I do anything to my vehicle prior to using biofuel?

If you decide to start using biofuel, please ensure that the first fill is a “full tank” to avoid possible contamination from the fuel already in the tank.

Can I switch between regular fuel and biofuel each time I fill up?

Yes. Swapping between regular fuel and biofuel does not pose any problems provided there is no water present in the fuels.

Will using biofuels affect my warranty?

The use of biofuel fuel in your vehicle may void your vehicle warranty if the failure is directly attributable to its use, or the fuel does not meet approved specifications.

Will biofuel affect my fuel consumption?

Biofuels produce less energy than regular fuels, which means that fuel consumption will marginally increase

Can I upgrade or modify my vehicle to accept ethanol fuel?

It may be possible to convert the fuel lines in a vehicle, provided the parts for that particular vehicle are available in New Zealand. We recommend you contact your nearest Authorised Toyota Dealer to discuss this further.

How can I tell whether my vehicle is “New” or a “Used Import”?

The VIN (17 alpha/numeric Vehicle Identification Number) recorded on your registration documents, and typically located either in the engine bay or the front passenger door opening of your vehicle, will enable you to identify if your vehicle is New Zealand New or a Used Import as follows. New Zealand New – vehicles sold new and registered for the first time in New Zealand: • Toyota models start with JT, 6T, SB, MR or 7A4 • Daihatsu models start with JDA Used Imports – vehicles first registered in Japan: • Toyota Imports start with 7A8H6 • Daihatsu Imports start with 7A847 Please note that some used imports from countries other than Japan may have a VIN similar to a NZ new vehicle. If you are unsure, please contact your nearest Toyota dealer for assistance.

Does the use of corrosion inhibitor in Gull Petroleum’s E10 fuel mean I can use it in my Used Import Toyota?

While we understand that Gull Petroleum’s E10 fuel does contain corrosion inhibitor, its suitability has not been tested on our vehicles. Therefore our recommendation remains that E10 fuel is not suitable for use in used imported vehicles. Please refer to the above chart for more details.

Will my vehicle run on biofuel?

Ethanol: Toyota New Zealand supports many petrol engine models, both new and used. Not all of these engines are suitable to run on ethanol fuels because of incompatibility with the fuel system materials. Performance drivability of the vehicle may also be affected. Biodiesel: Toyota New Zealand supports many diesel engine models, both new and used capable of running on a blend of B5 (5% biodiesel blend), provided the biodiesel meets the requirements of the NZ fuel specifications.

Where can I fill up on biofuel?

Currently in New Zealand the supply of biofuels is limited. Please refer to the fuel company websites for information to locate the nearest service station offering biofuels.

How can I distinguish between the various biofuel blends?

We expect each fuel company will select just one blend of each biofuel to offer at their service stations, and it is important that the biofuel pumps clearly display the blend being provided. (E3, E5, E10 for ethanol or B5, B20 or B100 for biodiesel). If you are in any doubt, please ask the service station attendant to confirm the blend and its suitability for your vehicle.

What blends of biofuel are possible?

Ethanol and petrol are generally blended together in the following proportions: E3 – 3% ethanol / 97% petrol. E5 – 5% ethanol / 95% petrol. E10 – 10% ethanol / 90% petrol. Biodiesel and diesel are generally blended together in the following proportions: B5 – 5% biodiesel / 95% diesel. B20 – 20% biodiesel / 80% diesel. B100 – 100% biodiesel.

What is biofuel?

Biofuels will generally be either an ethanol blend with petrol for use in petrol engine vehicles or a vegetable oil/animal fat blend with diesel for use in diesel engine vehicles.

Why are Biofuels being introduced?

In the interests of sustainability of natural resources and lowering carbon emissions, oil companies are looking to progressively introduce biofuels derived from renewable resources.

Toyota Link


What is Toyota Link?

Toyota Link is a multi-media system that works with compatible smartphones to access a suite of apps. Providing real-time information through your vehicle’s touchscreen display, the apps can perform useful functions such as weather forecasts, finding petrol station locations, or searching for local accommodation, restaurants and businesses. Unfortunately Toyota Link is currently not available to New Zealand drivers.

Which vehicles have Toyota Link?

Some models produced from mid-2013 have the Toyota Link icon on the audio screen, however this service is not currently operational in New Zealand.

When will Toyota Link be available in NZ?

We are constantly reviewing products to check their suitability for Toyota customers here in New Zealand – so the suite of Toyota Link apps is under study, however this service will not be available in the short term. At the moment while you are out and about, mobile devices offer the fastest and cheapest way to access information with a myriad of useful apps available. Smartphones can be paired to your vehicle’s audio via Bluetooth to access some functions, complimenting existing multi-media features in your vehicle. As new technology becomes available, we will be sure and let our customers know.

What multi-media features do Toyota vehicles have?

In addition to common features like a CD player, touchscreen and USB connection, some Toyota vehicles are also equipped with satellite navigation with SUNA traffic to aid you in getting to your destination while avoiding traffic congestion and road hazards. To make communication easier there is Bluetooth for hands-free phone calls and audio streaming, plus voice recognition, SMS and email capability to mention a few.