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Customer feedback plays a fundamental role in helping us to continually improve what we offer our customers. In recognition of this, we have redeveloped our online customer satisfaction survey system to find out more about customers’ experiences.
The results of caring and taking a check of the heartbeat of people in their experiences of interacting with Toyota help us to do our jobs better. The spirit of this initiative is to hear the voice of the customer, listening and taking action based on a deeper understanding.
Customer surveys are triggered by store customer databases and transactions made with customers, and are emailed directly to customers.
There are two types of surveys customer may receive – Purchase Experience and Service Experience.
The feedback we receive from our customers is to provide our network of Toyota stores more in depth reports and to give them a better view of customer loyalty of our Toyota and Lexus fans, and most importantly allowing them to make decisions that are more informed or make changes to improve customer experiences at their store.
Customers will find the surveys quick and easy to complete (around two minutes) on their PC or mobile devices.
And what’s more, if you share your feedback in the survey you will go in the draw to win a $500 Prezzy card! The prize is drawn every three months.