01 December 2016 / Believe Magazine
If it can fit in the van, we’ll take it – this is a saying of David and Christine Tyers, and their Taumaranui-based courier business. Nothing seems too difficult for this loyal Toyota pair.
Having just purchased their 68th Hiace in more than 30 years, their relationship with North Shore Toyota is both strong and long standing. They epitomise loyal customers.
The Tyers have been operating their courier business for the past three decades and have always chosen Hiace vans, for their reliability and trouble-free running. Christine says that they can't go past the product.
They operate two Hiace vans at any given time, rotating them week about to share the mileage.
Their vans look sharp; they keep them washed and regularly serviced. Because of their tidy state, they've been told there are customers waiting and asking North Shore Toyota to let them know when their vans are going to be returned.
"Well cared for, late-model Hiace vans are exceedingly popular and therefore we always have a long list of waiting customers for David and Christine's vans", says Mark Jago, CEO of North Shore Toyota. "David and Christine have been extremely loyal to us for more than 30 years and we really appreciate the relationship!"
The Tyers have dealt with North Shore Toyota now for many years and they put them up in accommodation when it's time to collect a new van. To celebrate their loyalty, the Tyers were given a service plan and a special VIP invitation to the recent Lexus Song Quest, which Christine thoroughly enjoyed accompanied by her son.
David’s daily courier route from Te Kūiti to Taihape and back is over 500 kilometres in sometimes tricky weather conditions. In the past 30 years, he’s done this in a Hiace, travelling the equivalent distance of six times to the Moon and back, almost incident and accident free.
“We tend to get a year out of a van, replacing them before the warranty runs out (by mileage). Because we keep the vans looking sharp and tidy, no one really knows we’ve changed, unless they’re keeping an eye on the registration plates.”
During the three decades on a route well travelled, the pair have seen a massive increase in traffic, their business has grown, and they've seen many changes with postal runs ceasing.
While most of the driving these days is done by David, Christine is at the ready with a back-up van and takes care of all the other aspects of the business.
Despite many offers from other car manufacturers to change makes, they keep getting drawn back by the service offered to them by North Shore Toyota. As Christine says, “You just can’t go past the outstanding Hiace product”.