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Ractis (imported) – drain outlet recall

Toyota New Zealand announced on 9 April 2014 that a number of imported Ractis vehicles are subject to a drain outlet recall. Affected owners will be sent a notification letter. To view official Media Releases, please click here. Frequently Asked Questions can be seen below.


Q.    Why have you recalled vehicles in New Zealand?
A.    As a precautionary measure, a number of Ractis are affected by a possible clogging of drain outlets in the top cowl reinforcement directly under the windscreen wiper mounting area.

Q.    What do I need to do?
A.    Toyota will send a notification letter to affected owners advising of the issue and asking them to make an appointment with their Authorised Toyota Dealer. We will provide the check and any required upgrade at Toyota dealerships nationwide for affected vehicles

Q.    What models are affected?
A.    Ractis vehicles produced between September 2005 and February 2008 and imported as used vehicles to New Zealand are subject to this recall.

Q.    How do I know if my vehicle is subject to this?
A.    Toyota New Zealand will contact known owners of the vehicles to advise them of the corrective actions required. In the interim, or if you have any concerns, you can contact an Authorised Toyota Dealer or our Customer Dialogue Centre to determine if your vehicle is affected using registration number. 

Q.    My car is a used import, if it is affected, is it covered?
A.    Yes. Toyota New Zealand's safety recall policy is to support parts and labour costs of any new or used Toyota vehicle, irrespective of the importing channel.

Q.    What exactly is a recall?
A.    A vehicle safety recall is conducted by a vehicle manufacturer in the event of a component failure (or potential failure) that may prevent the driver from controlling the vehicle in a safe and proper manner. Examples of such components include brakes, steering, suspension, headlights and airbags.

Q.    What is wrong with my vehicle?
A.    In affected vehicles, there is potential for clogged drain outlets to cause wiper or brake lamp malfunction.

Q.    What would occur if this was an issue for my vehicle?
A.    Wiper or brake lamps could malfunction.

Q.    Have there been any serious incidents in New Zealand?
A.    None. Toyota is proactively providing a required upgrade.

Q.    How long will it take to repair?
A.    Remedial action will take approximately two hours and will be at no cost to customers.

Q.    How will my vehicle be fixed?
A.    An Authorised Toyota Dealer will inspect the vehicle and parts will be replaced if required.   

Q.    How much does it cost?
A.    It’s free. If an inspection or repair is necessary, this is done at no cost to customers.

Q.    If I have more questions who do I talk to?
A.    We are here to help, so please contact us or your preferred Toyota dealer.