Find a dealer

Select your preferred dealer for a more customised experience.

Loading dealers…
See all dealers

Find a dealer

Cancel

Select your preferred dealer for a more customised experience.

Find a dealer

Cancel

Hilux – Spiral Cable Recall

Toyota New Zealand announced on 9 April 2014 that a number of vehicles are subject to spiral cable recall. Affected owners will be sent a notification letter. To view official Media Releases, please click here. Frequently Asked Questions can be seen below.

 

Q.    Why have you recalled vehicles in New Zealand?
A.    As a precautionary measure, a number of vehicles are subject to a recall to check the electrical cabling in the spiral cable assembly in the driver’s airbag module.

Q.    What do I need to do?
A.    Toyota will send a notification letter to affected owners advising of the issue and asking them to make an appointment with their Authorised Toyota Dealer. We will provide a remedy at Toyota dealerships nationwide for affected vehicles

Q.    What models are affected?
A.    Hilux vehicles sold new in New Zealand and produced between June 2004 and December 2010 are subject to this recall.

Q.    How do I know if my vehicle is subject to this?
A.    Toyota New Zealand will contact the current owners of the vehicles it has sold to advise them of the corrective actions required. In the interim, or if you have any concerns, you can contact an Authorised Toyota Dealer or our Customer Dialogue Centre to determine if your vehicle is affected using registration number. 

Q.    My car is a used import, if it is affected, is it covered?
A.    Yes. Toyota New Zealand's safety recall policy is to support parts and labour costs of any new or used Toyota vehicle, irrespective of the importing channel.

Q.    What exactly is a recall?
A.    A vehicle safety recall is conducted by a vehicle manufacturer in the event of a component failure (or potential failure) that may prevent the driver from controlling the vehicle in a safe and proper manner. Examples of such components include brakes, steering, suspension, headlights and airbags.

Q.    What is wrong with my vehicle?
A.    In affected vehicles, there is potential for disruption to the electrical connection to the driver’s airbag.

Q.    What would occur if this was an issue for my vehicle?
A.    If connection to the driver’s airbag is lost, the air bag warning lamp will illuminate. The driver’s airbag could de-activate, causing it not to deploy in the event of a crash.

Q.    Have there been any serious incidents in New Zealand?
A.    None. Toyota is proactively providing a required upgrade.

Q.    How long will it take to repair?
A.    Remedial action will take approximately one hour, and will be at no cost to customers.

Q.    How will my vehicle be fixed?
A.    An Authorised Toyota Dealer will inspect the vehicle and undertake the upgrade.

Q.    How much does it cost?
A.    It’s free. If an inspection or repair is necessary, this is done at no cost to customers.

Q.    If I have more questions who do I talk to?
A.    We are here to help, so please contact us or your preferred Toyota dealer.