Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan and in 2016 celebrated 29 years of vehicle market leadership in New Zealand. At Toyota New Zealand we constantly strive to deliver customer satisfaction and continually transform ourselves to meet our customer's unique needs and styles, passions and dreams.
We never stand still. We understand that cars are much more than just cars – they fulfil the needs of millions; no two ever the same, no desires ever comparable; always changing, forever on the move. That's why we never stand still – constantly pushing forward to meet new challenges with excitement, enthusiasm and a genuine commitment to improving everything we do.
Like Toyota's global promise, we take a sincere undertaking to our customers in New Zealand with their satisfaction always a number one objective.
Toyota New Zealand’s key operations are based from three locations: the National Customer Centre in Palmerston North, Thames Vehicle Operations in Thames and a Port of Entry facility and Corporate Sales Office in Auckland. We sell new Toyota and Lexus vehicles as well as used vehicles, parts and service.
New Toyota and Lexus vehicles are sourced from Japan, Australia, England and the United States of America. Vehicles are shipped from overseas manufacturing plants to New Zealand and distributed by local freight transportation companies. We strive to offer New Zealand customers a broad range of vehicles that meet many specifications and recently Toyota has introduced many new and revamped models for customer consideration.
Toyota New Zealand imports used Toyotas purchased in Japan and certifies them to specific standards at our Thames Vehicle Operations facility. Ex-lease Toyotas originally sold new in New Zealand are refurbished and sold as Signature Class. We continue our efforts to reduce our carbon footprint and are constantly investigating new processes
of car refurbishment. We market both vehicles under our Signature Class brand.
We source many parts and accessories for use in Toyota and Lexus vehicles, both from overseas and local suppliers. These parts are then distributed from several warehouse facilities around New Zealand, with the key distribution hub our National Customer Centre in Palmerston North. We pride ourselves on being able to supply and deliver to high availability and timing standards.
A full selection of warranties and service plans are offered for Toyota vehicles. In addition, Toyota Financial Services supplies a variety of financial products including conventional hire purchase and leasing. Toyota Vehicle Insurance is also available to Toyota owners. For more information on finance and insurance visit Toyota Finance & Leasing
All new and Signature Class Toyotas are sold with a warranty offering peace of mind motoring. Comprehensive technical training and on-going support is available to our Authorised Toyota Dealers to ensure our customers are looked after.
We have an extensive network of Authorised Toyota Dealers throughout the country that provides Toyota customers with finance, insurance, new and used vehicles, new and used parts, WOFs, accessories, warranties and service plans.
All New Zealand Authorised Toyota dealerships are independently owned and operated businesses who must meet rigorous franchise standards of service to ensure we continue to provide exceptional customer service.
Our customers consistently rank and expect that Toyota leads the way in New Zealand in caring for the environment. In addition to corporate operations we are proud that Authorised Toyota Dealers are the only vehicle network in New Zealand with an independently certified Environmental Management System (EMS). The Enviro-Mark system is run by Landcare Research and includes independent assessment and accreditation process.
Have the freedom to do extraordinary things.
From the moment you enter our world, you’ll find we do things differently at Toyota. That difference is that we believe in our people. At Toyota you’ll be empowered to get the job done. You'll find we back you to continuously get better at what you do, and to do extraordinary things every day.
Toyota's commitment to sustainability is reflected in its new global vision launched in March 2011 - we want to continue to lead the drive towards more sustainable ways of moving people around, by working with all stakeholders to develop products and services that enrich our customer's' lives and makes them smile.
This is our seventh sustainability report covering the activities of Toyota New Zealand Limited, a wholly owned subsidiary of Toyota Motor Corporation (TMC), Japan.
This report has been prepared in accordance with the Global Reporting Initiative (GRI) G4 core sustainability reporting guidelines, and has been assured by an external provider. The assurance statement can be found on page 52.
A full GRI index highlighting relevant disclosures and indicators can be found on pages 54-59. We have structured the content of this report according to our material issues, which are detailed on page 15. For each material issue, we have outlined how the issue is incorporated into our business strategies, and how we measure our overall performance.
2016 Sustainability Report - 9mB PDF
2015 Sustainability Report - 6mB PDF
2013 Sustainability Report - 2mB PDF
2011 Sustainability Report - 2mB PDF
2009 Sustainability Report - 4mB PDF
2007 Sustainability Report - 3mB PDF
2005 Sustainability Report - 2mB PDF