Legal & Privacy Policy

Terms of Use

 

Definitions

The references to "we", "us" and "our" are references to Toyota New Zealand Limited, Toyota Financial Services Limited, Daihatsu and Lexus. References to "dealers" or "your dealer" are references to the authorised dealers of any of those companies.

Acceptance of these terms of use

By using this website, you accept these Terms of Use and are bound by them.  If you do not accept these Terms of Use, you should not use this website.

Additional terms may apply to specific goods or services or online tools or functions provided through or on this website. Where we indicate on this website that additional terms apply, you must read these Terms of Use in conjunction with those additional terms.  If there is any inconsistency between these Terms of Use and those additional terms, the additional terms will prevail (unless we expressly tell you otherwise).

Amendments to these terms of use

We may amend these Terms of Use in whole or in part from time to time.  Amendments will be effective immediately when we post the amended Terms of Use on this website.  You are responsible for ensuring you are familiar with the latest Terms of Use.  By continuing to use this website, you agree to be bound by the Terms of Use as amended (whether or not you have received any amendments).

Intellectual property rights in website

We (and our licensors or suppliers, as the case may be) own all intellectual property rights in this website, including all of the content of this website (such as text, graphics, logos, icons and sound recordings) and all software code underlying and forming part of this website.

Acceptable Use

You may not without our prior written permission, in any form or by any means:

  • adapt, reproduce, copy, store, distribute (except by using the 'share' function), print, display, perform, publish or create adaptations from any part of this website (including the content of this website);

    or

  • commercialise, copy, or on-sell any information, or materials obtained from any part of this website (including the content of this website).

You agree to use this website in a manner that complies with all applicable laws and regulations and that does not infringe our rights, nor the rights of anyone else, nor restricts or inhibits their use and enjoyment of this website.  Without limiting this, in particular, you agree not to:

  • damage or harm this website, or any underlying or connected network or system;
  • use a harvesting bot, robot, spider, scraper, or other unauthorised automated means to access this website or content featured on it for any purpose;
  • introduce any viruses, content or code to this website which is technologically harmful;
  • use this website to do anything unlawful, misleading, malicious, or discriminatory;
  • do anything that could disable, overburden, or impair the proper working of this website, such as a denial of service attack; or
  • facilitate or encourage any violations of these Terms of Use.

 

Indemnity

You agree to indemnify and keep indemnified us from and against all actions, claims, costs (including legal costs and expenses), losses, proceedings, damages, liabilities, or demands suffered or incurred by us to any person arising out of or in connection with your failure to comply with these Terms of Use.

Legal Disclaimer

Except as required by law, neither we nor our dealers nor Toyota Finance New Zealand Limited will be liable in any way whatsoever to any person for any cause of action arising directly or indirectly out of the information contained in this website or these Terms of Use. Further, we and our dealers are not bound in any way to offer, make available or provide any of the goods or services referred to in this website.

Governing Law

This website and these Terms of Use is governed by the laws of New Zealand.  When you access this website, you submit to the exclusive jurisdiction of the New Zealand courts.

 

Accuracy of Information

While all reasonable endeavours have been made to ensure all of the information contained in this website is accurate as at 13th February 2014, the information may not be accurate at the time you view this site because of changes over time. For instance, the vehicles, accessories and prices displayed may no longer be available and the interest rates used in the repayment calculator may change. Further, we and our dealers may, for any reason and at any time without notice, introduce any other changes to this website that we deem necessary. Please contact your dealer to confirm the information shown.

The colours on this web site may differ from actual colours due to variations in the electronic rendering process.  Furthermore, the images and content of this website may have been sourced globally and may differ to New Zealand specification.

 

Price

Prices and specifications are subject to change without notice. Please contact your dealer for confirmation.

All prices included in this website are in New Zealand dollars and are inclusive of GST. The recommended retail prices are recommended only and there is no obligation for us or our dealers to comply with the recommendation. When on-road costs are applicable, these are specified as additional to the prices shown. 

Vehicle accessory prices shown are inclusive of estimated fitting costs unless otherwise specified. The estimated fitted price is based on factory fitment at time of order. The estimated price assumes a recommended selling price for the accessory plus an estimate for the labour required to implement the fitting. Actual Dealer fitted prices may vary from the prices stated. Some Toyota Genuine Accessories are not available for all models/grades. Accessories may require painting to match vehicle body colour. Tyre purchase and fitment are not included in the accessory wheel purchase price.

 

Privacy Policy

 

Collection of information

We respect your privacy. Toyota New Zealand Limited retains the personal information you provide when you communicate with us about one of our products or services. If you call, email, write to us or fill in an enquiry form we keep a record of that correspondence. We keep a record of personal information you give us as part of entering one of our promotions. We collect your personal information if you purchase a vehicle from us.

We also collect personal information about vehicle owners from the Motor Vehicle Register, in accordance with Toyota New Zealand Limited's authorisation to access the Register for specified purposes under section 241 of the Land Transport Act 1998.

When you call our Customer Dialogue Centre, we may record the call for staff training and quality purposes, and to ensure that we have an accurate record of the call so that we can respond to your needs and in case of any dispute.

When you visit our website, we will record information about your visit (for example, your server address, pages viewed, date and time of visits).  We may also track your individual user activity around our website (for example, tracking online leads through digital banners or search engine searches, and activity to and from our website). We use cookies on our website to collect information about your visit. A cookie is a small text file placed on your computer's hard drive or browser by a webpage server.  You can disable cookies by changing the setting on your browser. However, if you disable cookies, you may not be able to use all of the functions on this website.

Use and disclosure of information

Your personal information is held and used by us to communicate with you about Toyota, Daihatsu and Lexus products and services, and to improve our services. This may include:

  • responding to your requests and enquiries
  • receiving feedback and dealing with complaints
  • processing orders and administering accounts
  • providing customer and dealer support
  • vehicle warranties and product recalls
  • marketing and promotional activities
  • product development and market research
  • improving our website

If you contact us about an application for employment, we may use your information to process your application.

We may share your information with our authorised Toyota, Lexus and Daihatsu dealers, and Toyota Finance New Zealand Limited, for any of the purposes stated above.  We may also use and disclose your information if required to meet our legal obligations. 

Your rights and choices

If you provide your phone number and email address (for example, when you enquire about a vehicle using our online form), we will ask if you want to receive communications by phone or by email. Please note that if you provide your mobile number and choose to receive communications by phone, we may contact you by text message. You can of course ask not to be contacted by text message or email. Our contact details are below. You may nominate your preferred method of contact and we will respect your preference.

Our online form gives you the option of ticking a box labelled 'Please keep me informed about current Promotions, Offers, Products and Services'.  If you do not tick the box, we will not send you promotional material.

If you do not wish to receive promotional material, or would like to request access to or correction of your details, please contact us on 0800 869 682, atdialogue@toyota.co.nz or write to Toyota New Zealand at PO Box 46, Roberts Line, Palmerston North 4440. A list of our authorised dealers and their details are available at www.toyota.co.nz/your-toyota. You also have the right under section 241(7)(b) of the Land Transport Act to opt-out of having your name and address made available to us through the Motor Vehicle Register.  Further information is available at http://www.nzta.govt.nz/transact/.

 

Vehicle Promotions

.

Deals that'll make you move it - New Vehicle Promotion

  1. The following terms and conditions apply for all new Toyota Yaris, Corolla, 86, Prius, Camry, Aurion, Avensis, Previa, RAV4, Highlander, FJ Cruiser, Land Cruiser Prado and Land Cruiser 200 vehicles (“Passenger Vehicles”) purchased and delivered from an Authorised Toyota Dealer between 1 July 2015 and 30 September 2015.

  2. RECOMMENDED SELLING PRICES (RSP)

  3. The advertised RSP is the Recommended Selling Price only.
  4. The advertised RSP’s do not include on road costs (ORC) or accessories.
  5. The advertised RSP’s refer to the following models:
    1. Yaris GX FWD 1.3P Hatch/5 6M (YHMG) $19,990 inc. GST +ORC;
    2. Yaris SX FWD 1.5P Hatch/5 4AT (YHPS) $23,990 inc. GST +ORC;
    3. Prius c FWD 1.5P Hatch/5 Hybrid CVT (AHXC) $26,990 inc. GST +ORC;
    4. Prius c Alloy FWD 1.5P Hatch/5 Hybrid CVT (AHXCA) $27,990 inc. GST +ORC;
    5. Prius c S-Tech FWD 1.5P Hatch/5 Hybrid CVT (AHXCT) $30,990 inc. GST +ORC;
    6. Avensis FWD 2.0P Wagon/5 CVT (ZXPW) $39,990 inc. GST +ORC;
    7. Corolla GX FWD 1.8P Hatch/5 6M (ZRAF) $27,390 inc. GST +ORC;
    8. Corolla GX FWD 1.8P Hatch/5 CVT (ZRAX) $28,990 inc. GST +ORC;
    9. Corolla GLX FWD 1.8P Hatch/5 CVT (ZRALX) $30,890 inc. GST +ORC;
    10. Corolla Levin SX FWD 1.8P Hatch/5 CVT (ZRASX) $33,390 inc. GST +ORC;
    11. Corolla Levin ZR FWD 1.8P Hatch/5 CVT (ZRAZR) $37,390 inc. GST +ORC;
    12. Corolla GX FWD 1.8P Sedan/4CVT (ZREXX) $29,990 inc. GST +ORC;
    13. Corolla GX FWD 1.5P Wagon/5 5M (NZWM) $25,990 inc. GST +ORC;
    14. Corolla GX FWD 1.5P Wagon/5 CVT (NZWC) $27,990 inc. GST +ORC;
    15. Camry GL FWD 2.5P Sedan/4 6AT (ASVGL) $38,990 inc. GST +ORC;
    16. Camry Atara FWD 2.5P Sedan/4 6AT (ASVB) $39,990 inc. GST +ORC;
    17. Camry Atara S FWD 2.5P Sedan/4 6AT (ASVS) $41,990 inc. GST +ORC;
    18. Camry Atara SX FWD 2.5P Sedan/4 6AT (ASVSX) $44,990 inc. GST +ORC;
    19. Camry Hybrid GL FWD 2.5P Petrol/Electric Sedan/4 ECVT (AVVGL) $44,090 inc. GST +ORC;
    20. Camry Hybrid Atara S FWD 2.5P Petrol/Electric Sedan/4 ECVT (AVVS) $44,990 inc. GST +ORC;
    21. Camry Hybrid Atara SL FWD 2.5P Petrol/Electric Sedan/4 ECVT (AVVSL) $51,590 inc. GST +ORC;
    22. Aurion AT-X FWD 3.5P Sedan/4 6AT (GSVA) $45,980 inc. GST +ORC;
    23. Aurion Sportivo SX6 FWD 3.5P Sedan/4 6AT (GSVS) $47,490 inc. GST +ORC;
    24. Aurion Sportivo ZR6 FWD 3.5P Sedan/4 6AT (GSVZ) $49,990 inc. GST +ORC;
    25. RAV4 GXL 2WD 2.0P SUV/5 CVT (ZSGXL) $35,990 inc. GST +ORC;
    26. RAV4 GXL AWD 2.5P SUV/5 6AT (ASGXL) $39,990 inc. GST +ORC;
    27. Highlander GXL AWD 3.5P SUV/5 6AT (GSAXL) $59,990 inc. GST +ORC;

    FINANCE OFFER

  1. 2.9% Finance Offer
    1. The advertised 2.9% (p.a.) fixed finance rate is available on any new Passenger Vehicle that is purchased between 1 July 2015 and 30 September 2015 from participating Authorised Toyota Dealers in New Zealand.
    2. The advertised 2.9% (p.a.) fixed finance rate is only available on a ‘Classic Finance Loan’ through Toyota Financial Services with a minimum of 10% deposit for terms up to 36 months.
    3. Excludes loans with structured payments.
    4. Offer is subject to Toyota Financial Services normal lending criteria.
    5. Up to $350 establishment fee is payable.
    6. The Finance offer is not available on Toyota Dealer demonstrator vehicles, preregistered vehicles, rental, Government, nationally negotiated fleet sales or Toyota New Zealand Account Managed Fleet sales.
  2. SERVICE PLAN AND ROADSIDE ASSIST OFFER

  3. Three Years Free Service Plan
    1. The service plan covers parts and labour costs of scheduled service items for 36 months or to a maximum of 45,000km (whichever occurs first under normal operating conditions);
    2. Scheduled services must be performed at an Authorised Toyota Dealer or Parts and Service Agent.
  4. Three Years Free AA Roadservice
  5. Three Years Free Warranty. The Warranty is the standard Toyota Three Year / 100,00km* New Vehicle Warranty.
    * Whichever occurs first under normal operating conditions.
  6. The service plan and roadside assist offers are not available on Toyota Dealer demonstrator vehicles, preregistered vehicles, rental, Government, nationally negotiated fleet sales, Toyota New Zealand Account Managed Fleet sales or to Limited Liability Companies.

    GENERAL

  1. Offer is not applicable to Lexus vehicles.
  2. Offer is subject to stock availability.
  3. Offer is available on Dealer sales of vehicles financed through Toyota Financial Services.
  4. Offer is not transferable or redeemable for cash or discount.
  5. Unless specified otherwise, offer not available in conjunction with any other offer.
  6. Offer available to New Zealand residents only.
  7. Offer available to GST and non GST registered customers.
  8. Offer excludes any online vehicle sales.
  9. Entitlement to the offer goes to the ‘legal owner’ of the vehicle. Any subsequent arrangements between the legal owners of the vehicle and the driver / customer are at their care.
  10. Employees of Toyota New Zealand Limited, Toyota Financial Services Limited, their advertising agencies, subsidiaries and Toyota dealership staff, and their immediate families are not eligible for the offer.
  11. Toyota reserves the right to alter this offer at any time.
  12. Some vehicles may differ from those pictured.
  13. To the extent permitted by law, Toyota New Zealand Limited and Authorised Toyota Dealers are not liable to any person, including you or any passenger, for any loss, damage, liability, cost, or expense incurred through use of the vehicle purchased.
  14. These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the non-exclusive jurisdiction of New Zealand courts.
  15. We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our Dealer network to communicate with you about Toyota and Lexus products and services. If you don’t wish to receive promotional material, or wish to review or update your details, please contact us on 0800 869 682, at dialogue@toyota.co.nz or write to us at PO Box 46, Roberts Line, Palmerston North 4440. A more detailed privacy statement is available at www.toyota.co.nz/privacy or on request.

As Simple as 123 - Used Vehicle Promotion

  1. The following terms and conditions apply for Toyota Signature Class vehicles purchased and delivered from an Authorised Toyota Dealer between 1 July and 30 September 2015. 
  2. The offer  entitles the customer to the following at no additional cost;
    1. Fuel to the value of $100.
    2. 2 Year/30,000km Toyota Scheduled Service Plan (whichever occurs first) from the time of vehicle purchase. Intermediate services will be included where applicable.
  1. The fuel offer is fulfilled by supplying a $100 MTA Card. This is the maximum amount that will be supplied.
  2. The purchaser of the vehicle may redeem the fuel offer online at www.toyota.co.nz/123fuel by filling out the redemption form.
  3. Toyota NZ will supply the purchasers’ details to the MTA for MTA Card to be supplied.
  4. The MTA will not hold the purchasers details for any other purpose.
  5. The advertised price is a Recommended Selling Price only (RSP); actual pricing may vary by dealer. The advertised RSP’s do not include on road costs or accessories.
  6. The advertised RSP’s refer to the following model:
    1. 2013 Corolla Hatch Back (ZRHX) with an odometer reading between 40,000-45,000km, RSP from $19,990 incl. GST;
    2. 2013 Corolla GLX Sedan (ZRSPX) with an odometer reading between 40,000-45,000km, RSP from $19,990  incl. GST;
    3. 2013 RAV4 GXL, (ASGXL) with an odometer reading between 50,000-55,000km, RSP from $32,990 incl. GST;
    4. 2012 Highlander Ltd, (GUFBL) with an odometer reading between 60,000-65,000km, RSP from $39,990 incl. GST;
  • GENERAL
    1. Offer is not available in conjunction with any other offers apart from the ‘Your Baby’ Bounty book promotion.
    2. Offer is subject to stock availability and not available on rental, Government, nationally negotiated fleet sales and Toyota New Zealand Account Managed Fleet sales.
    3. Entitlement to the offer goes to the ‘legal owner’ of the vehicle.  Any subsequent arrangements between the legal owner and the driver / customer are at their care.
    4. Offer is available to New Zealand residents only.
    5. Offer is available to GST and non-GST registered customers.
    6. Offer is also available on vehicles financed through Toyota Financial Services or other finance or leasing companies.
    7. Some vehicles and/or accessories may differ from those pictured.
    8. Toyota reserves the right to vary or alter this offer without notice at any time.
    9. Offer is not transferable or redeemable for cash.
    10. Employees of Toyota New Zealand Limited, Toyota Financial Services Limited, their advertising agencies, subsidiaries and Toyota Dealer staff and their immediate families are not eligible for the offer.
    11. We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited, our dealer network and our agents to communicate with you about Toyota and Lexus products and services. If you don't wish to receive promotional material, or wish to review or update your details, please contact us on 0800 869 682, at dialogue@toyota.co.nz or write to us at PO Box 46, Roberts Line, Palmerston North 4440.   A more detailed privacy statement is available at www.toyota.co.nz/privacy or on request.

    Hilux Deal of the Decade - Terms and Conditions

    1. The following terms and conditions apply for all new current generation Toyota Hilux vehicles purchased and delivered from an Authorised Toyota Dealer between 1 July 2015 and 30 November 2015 (or while stocks last).
    2. The advertised offer refers to all current generation Hilux models only:
      1. Hilux 2WD 3.0DT Single Cab Chassis/2 5MT (KTSCM);
      2. Hilux 2WD 3.0DT Extra Cab Ute/2 5MT (KTEUM)
      3. Hilux 2WD 3.0DT Double Cab Ute/4 5MT (KTDUM)
      4. Hilux 4WD 3.0DT Single Cab Chassis/2 5MT (KFSCM)
      5. Hilux 4WD 3.0DT Extra Cab Chassis/2 5MT (KFECM)
      6. Hilux 4WD 3.0DT Extra Cab Ute/2 5MT (KFEWM)
      7. Hilux 4WD 3.0DT Double Cab Ute/4 5MT (KFDUM)
      8. Hilux 4WD 3.0DT Double Cab Ute/4 5AT (KFDUF)
      9. Hilux SR5 4WD 3.0DT Double Cab Ute/4 5MT (KFDSM)
      10. Hilux SR5 4WD 3.0DT Double Cab Ute/4 5AT (KFDSF)
      11. Hilux TRD Sportivo 4WD 3.0DT Double Cab Ute/4 5MT (KFDSM)
      12. Hilux TRD Sportivo 4WD 3.0DT Double Cab Ute/4 5AT (KFDSF)
    3. The advertised offer does not apply to new generation Hilux models.

      OFFERS

    1. 2.9% Finance Offer
      1. The advertised 2.9% (p.a.) fixed finance rate is available on any new Hilux that is purchased between July 2015 and 30 November 2015 (or while stocks last) from participating Authorised Toyota Dealers in New Zealand.
      2. The advertised 2.9% (p.a.) fixed finance rate is only available on a ‘Classic Finance Loan’ through Toyota Financial Services with a minimum of 10% deposit for terms up to 36 months.
      3. Excludes loans with structured payments.
      4. Offer is subject to Toyota Financial Services normal lending criteria.
      5. Up to $350 establishment fee is payable.

      GENERAL

    1. Offer is not applicable to Lexus vehicles.
    2. Offer is subject to stock availability and not available on Toyota Dealer demonstrator vehicles, preregistered vehicles, rental, Government, nationally negotiated fleet sales or Toyota New Zealand Account Managed Fleet sales.
    3. Offer is available on Dealer sales of vehicles financed through Toyota Financial Services or other finance or leasing companies.
    4. Offer is not transferable or redeemable for cash or discount.
    5. Unless specified otherwise, offer not available in conjunction with any other offer.
    6. Offer available to New Zealand residents only.
    7. Offer available to GST and non GST registered customers.
    8. Offer excludes any online vehicle sales.
    9. Entitlement to the offer goes to the ‘legal owner’ of the vehicle. Any subsequent arrangements between the legal owners of the vehicle and the driver / customer are at their care.
    10. Employees of Toyota New Zealand Limited, Toyota Financial Services Limited, their advertising agencies, subsidiaries and Toyota dealership staff, and their immediate families are not eligible for the offer.
    11. Toyota reserves the right to alter this offer at any time.
    12. Some vehicles may differ from those pictured.
    13. To the extent permitted by law, Toyota New Zealand Limited and Authorised Toyota Dealers are not liable to any person, including you or any passenger, for any loss, damage, liability, cost, or expense incurred through use of the vehicle purchased.
    14. These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the non-exclusive jurisdiction of New Zealand courts.
    15. We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our Dealer network to communicate with you about Toyota and Lexus products and services. If you don’t wish to receive promotional material, or wish to review or update your details, please contact us on 0800 869 682, at dialogue@toyota.co.nz or write to us at PO Box 46, Roberts Line, Palmerston North 4440. A more detailed privacy statement is available at www.toyota.co.nz/privacy or on request.

    The Great NZ Hilux Accessories Sale

    1. All accessories prices advertised expire 30th November 2015 or while stocks last. Prices include GST, are ‘Recommended Selling Prices’ (RSPs) and include labour and fitment costs. The advertised RSP is the Recommended Selling Price, it is recommended only and the actual price may vary.
    2. The advertised accessory offers are available for the following Toyota Hilux models only:
      1. Hilux 2WD 3.0DT Single Cab Chassis/2 5MT (KTSCM)
      2. Hilux 2WD 3.0DT Extra Cab Ute/2 5MT (KTEUM)
      3. Hilux 2WD 3.0DT Double Cab Ute/4 5MT (KTDUM)
      4. Hilux 4WD 3.0DT Single Cab Chassis/2 5MT (KFSCM)
      5. Hilux 4WD 3.0DT Extra Cab Chassis/2 5MT (KFECM)
      6. Hilux 4WD 3.0DT Extra Cab Ute/2 5MT (KFEWM)
      7. Hilux 4WD 3.0DT Double Cab Ute/4 5MT (KFDUM)
      8. Hilux 4WD 3.0DT Double Cab Ute/4 5AT (KFDUF)
      9. Hilux SR5 4WD 3.0DT Double Cab Ute/4 5MT (KFDSM)
      10. Hilux SR5 4WD 3.0DT Double Cab Ute/4 5AT (KFDSF)
      11. Hilux TRD Sportivo 4WD 3.0DT Double Cab Ute/4 5MT (KFDSM)
      12. Hilux TRD Sportivo 4WD 3.0DT Double Cab Ute/4 5AT (KFDSF)
      13. Hilux 2WD 4.0 Petrol Double Cab Ute SR5 (GTDSF)
    3. Some accessories are model and variant specific. Please check with your local authorised Toyota dealer.
    4. The advertised RSPs are available subject to stock availability, and must be purchased between 1st August 2015 and 30th November 2015.
    5. If accessories are fitted by an Authorised Toyota Dealer at the time of a New Vehicle purchase they are covered under the warranty that comes with the vehicle at the time e.g. Either a New Vehicle warranty or an extended warranty. If purchased over the counter or fitted to a previously registered vehicle then a 1 year unlimited km warranty applies with proof of purchase.
    6. Offer is only available at participating Authorised Toyota Dealers.
    7. Toyota reserves the right to vary or alter this offer without notice at any time.
    8. Offer is not transferable or redeemable for cash or discount.
    9. Offer available to New Zealand residents only.
    10. To the extent permitted by law, Toyota New Zealand Limited and Authorised Toyota Dealers are not liable to any person, including you or any passenger, for any loss, damage, liability, cost, or expense incurred through use of the accessories purchased.
    11. These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the non-exclusive jurisdiction of New Zealand courts.
    12. We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our Dealer network to communicate with you about Toyota and Lexus products and services. If you don’t wish to receive promotional material, or wish to review or update your details, please contact us on 0800 869 682, at dialogue@toyota.co.nz or write to us at PO Box 46, Palmerston North Central, Palmerston North 4440. A more detailed privacy statement is available at www.toyota.co.nz/privacy or on request.

    Toyota Genuine Parts Warranty Conditions

    Service Parts Warranty

    These are Toyota or Daihatsu Genuine Parts fitted by a Toyota dealer or a participating Trade Garage to a vehicle during servicing or repair on a vehicle that is out of warranty.

    These parts have the following warranty cover:

    • 24 Months/Unlimited Kilometres. Commences from the fitment date.

    However, if such parts have been fitted by a dealer while the vehicle remains under its new vehicle warranty cover then the following applies:

    • 24 Months/Unlimited Kilometres cover commencing from the fitment date, or the remaining term of the new vehicle warranty, whichever is greater.

    Note: Where a part is fitted by a participating Trade Garage the following applies:

    • Labour will be reimbursed at a set $45.00 plus GST per hour calculated using the Toyota flat rate manual time for fitting that part.
    • When a valid claim is submitted for a warranty failure of such parts, TNZ will not be liable for any sublet costs incurred in replacing the failed part.

    Counter Sales Parts Warranty

    These are Toyota Genuine Parts sold by a Toyota dealer to retail customers. Such parts have the following warranty cover.

    • 12 Months/ Unlimited Kilometres. Commences from the date of sale.
    • When a valid claim is submitted for a warranty failure of such parts, TNZ will not be liable for any sublet costs incurred in replacing the failed part.

    Accessories

    These are defined as Toyota genuine parts that do not form part of the standard vehicle specification e.g. Towbars, Cargo barriers etc. Such parts have the following warrant cover.

    • 12 Months/ Unlimited Kilometres. Commences from installation date.

    However, if such parts have been fitted at, or prior to, the date of 1st registration of the vehicle and subsequently fail while the vehicle remains under its new vehicle warranty cover, then the new vehicle warranty coverage will apply.

    Prius c - The New Standard is Set

    See How We Calculated the Fuel Cost for Prius c 'The New Standard is Set' advertising:
    Fuel consumption (how many litres required) X Price of Fuel (per litre) = Fuel cost for trip.

    Fuel consumption calculated by: Prius c’s fuel consumption – 3.9L/100km* X Distance of trip (per 100km) = How many litres required for the trip.

    Distance calculated by google maps (shortest route) for each trip (per 100km).

    Fuel Price: $1.92 based on the average price as of 13 February 2015 for 91 Octane- source NZ Automobile Assn.
    *Prius c Hybrid Synergy Drive Engine Fuel Consumption: 3.9L/100km (combined ADR 81/02). Learn more about ADR standards.

     

    Distance (google shortest route)

    /100km

    Fuel Consumption
    (litres req)

    Fuel cost

    AUCKLAND TO HAMILTON

    125

    1.25

    4.875

    $9.36

    NAPIER TO TAUPO

    141.1

    1.411

    5.5029

    $10.57

    WANGANUI TO WELLINGTON

    195

    1.95

    7.605

    $14.60

    TIMARU TO DUNEDIN

    198

    1.98

    7.722

    $14.83

    QUEENSTOWN TO INVERCARGILL

    187

    1.87

    7.293

    $14.00

    CHRISTCHURCH TO GREYMOUTH

    241

    2.41

    9.399

    $18.05

    BLENHEIM TO KAIKOURA

    129

    1.29

    5.031

    $9.66

     

    The New 2015 Hiace - Purchase Offer

    1. 5 years free servicing offer is available only to recipients of the ‘New 2015 Hiace’ Direct Mail.  Proof of Direct Mail communication and identification needed to redeem offer.
    2. Offer is available only if new Hiace is purchased and delivered from an Authorised Toyota Dealer between the dates of 1st May – 31st July 2015.
    3. Offer is not available on Toyota Dealer demonstrator vehicles, preregistered vehicles, rental, Government, nationally negotiated fleet sales or Toyota New Zealand Account Managed Fleet sales.
    4. Scheduled servicing must be performed at an Authorised Toyota Dealer or Toyota Parts & Service Agent. 
    5. The service plan covers parts and labour costs of scheduled service items only for five years or 75,000km (whichever occurs first under normal operating conditions).
    6. Intermediate services are not included.  If the vehicle requires intermediate services due to high or severe usage, these must be purchased and paid for separately.
    7. Offer is not transferable or redeemable for cash or discount.
    8. Offer is only available at participating Authorised Toyota Dealers.
    9. Offer is not available in conjunction with any other offer.
    10. Offer is available to New Zealand residents only.
    11. Offer is available to GST and non-GST registered customers.
    12. Offer is available on Authorised Toyota Dealer sales of new Hiace vehicles financed through Toyota Financial Services or other finance or leasing companies.
    13. Offer excludes any online vehicle sales.
    14. The Service Plan will expire upon completion of the final service identified on the Extra Care Contract document or when no claim has been lodged against the contract for an 18 month period.  If for any reason you believe the period between services may extend beyond an 18 month period, you must advise your Toyota Dealer before this expiry period.
    15. Employees of Toyota New Zealand Limited, Toyota Financial Services Limited, their advertising agents, subsidiaries and Toyota dealership staff, and their immediate families are not eligible for the offer.
    16. Entitlement to the offer goes to the ‘legal owner’ of the vehicle. Any subsequent arrangements between the legal owner of the vehicle and the driver/customer are at their care.
    17. Service Plans are transferrable to a new owner upon the sale of the vehicle.
    18. Toyota reserves the right to vary or alter this offer without notice at any time.
    19. To the extent permitted by law, Toyota New Zealand Limited and Authorised Toyota Dealers are not liable to any person, including you or any passenger, for any loss, damage, liability, cost, or expense incurred through use of the vehicle purchased.
    20. These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the non-exclusive jurisdiction of New Zealand courts.

    We respect your privacy.  Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our Dealer network to communicate with you about Toyota and Lexus products and services.  If you don’t wish to receive promotional material, or wish to review or update your details, please contact us on 0800 869 682, at dialogue@toyota.co.nz or write to us at PO Box 46, Roberts Line, Palmerston North 4440.  A more detailed privacy statement is available at www.toyota.co.nz/privacy or on request.

    Other Promotions

    Trade Garage Promotion - Work Shout & Matt Watson Fishing Trip

    1. Promotion is valid from 1st August to 31st October 2015, therefore only spend within this period will count towards the Trade Customer’s reported spend for the promotion.
    2. Promotion is only available to Trade Customers of Toyota New Zealand Limited and its authorised dealer network
    3. Genuine Parts spend on mechanical and maintenance parts only will count towards the competition target all panel parts are excluded.
    4. Competition targets will be communicated to trade garage owners by email covering the months of August, September and October 2015 (the August to October quarter).
    5. The Trade Customer's account or accounts with their Toyota dealer must be maintained in a current state during the period of the promotion and for the month following.
    6.  

      Competition prizes are as follows;

    7. A $300 Work Shout;
      1. Trade Customers who achieve their quarterly competition targets for the August to October 2015 quarter will receive a work shout (for the team) worth $300 (retail value) from Toyota. The actual contents of the shout will be arranged with your Toyota Dealer.
      2. Winners of the above offer will be contacted after 31 October 2015.
      3. The work shout is to be completed by 31st December 2015.
    8. A single place on a fishing charter with Matt Watson;
      1. Trade Customers who achieve their quarterly competition targets for the August to October 2015 quarter will go in a draw for a place on a fishing charter for one day, hosted by Matt Watson.
      2. Flights & accommodation to the nominated fishing location within New Zealand if required.
      3. The date of the fishing trip will be determined by TNZ. If the winner is unable to attend on that date, the prize is forfeit.
      4. The prize may be taken by any current employee of the Trade Customer who is 18 years of age or over.
      5. Winners of the above offer will be contacted after 31 October 2015.
    9.  

      General:

    10. Eligible customers are entered automatically and spend will be tracked by Toyota New Zealand.
    11. Trade Customers without any reported spend during the offer period are not eligible for this competition.
    12. Toyota reserves the right to extend this offer.
    13. Offer is available to New Zealand residents only.
    14. Toyota reserves the right to vary or alter this offer without notice at any time.
    15. Offer not transferable or redeemable for cash or discount. Prizes must be taken as offered.
    16. Toyota accepts no responsibility for any tax liability that may arise from the receipt of prize packages.
    17. By accepting the offer you indemnify Toyota of any claim for any accident, injury, property damage or loss of life that may occur in connection with the offer.
    18. These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the non-exclusive jurisdiction of New Zealand courts.
    19. We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our dealer network to communicate with you about Toyota and Lexus products and services. If you don't wish to receive promotional material, or wish to review or update your details, please contact us on 0800 869 682, at dialogue@toyota.co.nz or write to us at PO Box 46, Palmerston North Central, Palmerston North 4440. A more detailed privacy statement is available at www.toyota.co.nz/privacy or on request.

    Facebook

    From time to time Toyota New Zealand Limited may run Competitions and Prize Giveaways (Promotions) on the Toyota New Zealand Facebook page Timeline, the Toyota 86 New Zealand Facebook page Timeline and the Toyota 4x4 New Zealand Facebook page Timeline.

    By entering such a Promotion and by accepting a Prize, you agree to these Terms and Conditions:

    1. Toyota New Zealand is the Organiser of these Promotions, they are not in any way sponsored, endorsed or administered by, or associated with, Facebook.
    2. You agree to release Facebook from any and all claims and demands arising out of, or in connection with, your participation in any of these Promotions or with any of the Prizes offered.
    3. Employees of Toyota New Zealand Limited, Toyota Financial Services Limited, their advertising agents, subsidiaries and Toyota dealership staff, and their immediate families are not eligible for the Prizes in these Promotions.
    4. To enter a Promotion the entrant must have taken the action requested, as described in the post relating to the specific promotion. Only one entry per Facebook account is permitted.
    5. Unless otherwise stated, Prize winners will be drawn at random from all entries received by the date and time stated in the post. The number of Prizes offered will be stated in the post and if multiple Prizes are offered, multiple winners will be drawn.
    6. Prizes are not transferable or redeemable for cash.
    7. Entrants must be New Zealand residents and be residing in New Zealand at the time of the Promotion.
    8. Toyota New Zealand reserves the rights to offer substitute Prizes.
    9. Prize winners will be notified through Facebook and must respond within 48 hours to claim their Prize. To claim a Prize, winners will be asked to provide contact details to a Toyota email address.
    10. Toyota New Zealand reserves the right to reproduce comments and feedback provided by entrants in promotional material, not limited to but including, website, brochures and other online channels.
    11. Toyota New Zealand reserves the right to put an age limit or other restrictions on Promotions and or Prizes which must also comply with New Zealand law where applicable.
    12. In the event of any dispute regarding the rules, conduct, results and all other matters relating to a Promotion, the decision of Toyota New Zealand Limited shall be final and no correspondence or discussion shall be entered into.
    13. We respect your privacy. If you provide contact details in order to claim a Prize, your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our dealer network to communicate with you about Toyota and Lexus products and services. If you don't wish to receive promotional material, or wish to review or update your details, please contact us on 0800 869 682, at dialogue@toyota.co.nz or write to us at PO Box 46, Palmerston North Central 4440. A more detailed privacy statement is available above or on request.

    Believe Magazine

      Prize:

    1. Your entry goes into a draw for one of twenty $100 MTA gift vouchers (GST inclusive).
    2. To be eligible for the prizedraw entrants must go to either www.toyota.co.nz/believeme or www.toyota.co.nz/believecomp and complete the communication survey before 11:59.59pm 31 July, 2015.
    3. The prize is not transferable or redeemable for cash.
    4. Entrant:

    5. The prize availability is restricted to New Zealand residents only who receive the Toyota Believe Magazine.
    6. Employees of, or contractors to Toyota New Zealand Ltd, their advertising agents, subsidiaries and Toyota dealership staff, and their immediate families are not eligible to enter.
    7. By entering the competition entrants hereby warrant that all information submitted is true, current and complete.
    8. One entry per person or organisation.
    9. Prizedraw & Competition:

    10. The winners will be drawn within one week following 31 July, 2015.
    11. The winner will be determined by a random draw.
    12. The winners will also be notified directly by telephone. Inability to contact the person at the telephone number advised in the communication survey within 7 days of selection will result in the prize being forfeited. Should this occur, another prize winner may be drawn under the same prizedraw conditions.
    13. The decision of Toyota New Zealand Ltd is final and no correspondence will be entered into.
    14. By entering the prizedraw, the winner consents to Toyota New Zealand publishing the winners name and photograph in future publications, http://www.toyota.co.nz and in social media channels.
    15. Toyota accepts no responsibility for any tax liability that may arise from this offer.
    16. By entering the draw entrants accept the Terms and Conditions stated above.
    17. We respect your privacy. If you provide contact details in order to claim a Prize, your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited, our dealer network and agents to communicate with you about Toyota and Lexus products and services. If you don't wish to receive promotional material, or wish to review or update your details, please contact us on 0800 869 682, at dialogue@toyota.co.nz  or write to us at PO Box 46, Palmerston North Central 4440. A more detailed privacy statement is available above or on request.

     

    Parts Invoicing

    1. Where the Buyer of the goods or service to which this invoice relates is an authorised Dealer of Toyota New Zealand Limited (TNZ), this invoice is subject to the Terms of Sale set out in the Dealer Sales and Service Agreement. 
    2. Where credit arrangements have been entered into, payment for the goods or service are due in accordance with those arrangements. In all other cases terms are strictly cash on delivery.
    3. Invoices not paid by due date may incur a penalty charge. 
    4. The Goods to which this invoice relates shall be at the Buyers risk from the time they leave TNZ premises en route to the Buyer. 
    5. The Buyer grants TNZ a security interest in all present and future goods supplied by TNZ, as security for all amounts owing by the Buyer to TNZ and performance of all the Buyer's obligations under these terms and conditions. 
    6. Title to any particular goods shall remain with TNZ until there are no longer any amounts owing to TNZ for those goods. 
    7. Until title to any particular goods passes to the Buyer, the Buyer shall:
      1. hold those goods as TNZ's bailee;
      2. return those goods to TNZ on request; and
      3. hold any cash proceeds of those goods on trust for TNZ in a separate account.
    8. Even though title to any goods remains with TNZ, the Buyer may sell those goods on the Buyer's own account provided that:
      1. any such sale is conducted at arm's length and is for the full market value of those goods; and
      2. TNZ has not requested the return of those goods. 
    9. If the Buyer fails to comply with any term of these Terms and Conditions or any other agreement between TNZ and the Buyer, TNZ or TNZ's agent may exercise any and all remedies afforded to a secured party by Part 9 of the Personal Property Securities Act 1999 (PPSA) and enter any building or premises owned, occupied or used by the Buyer, to search for and take repossession of the goods. 
    10. The Buyer agrees that sections 114(1)(a), 117(1)(c), 133 and 134 of the PPSA shall not apply on the enforcement by TNZ of any security interest created or provided for by this invoice. The Buyer also waives any rights it may have under sections 116, 119, 120(2), 121, 125, 129, 131 and 132 of the PPSA on such enforcement. 
    11. The Buyer acknowledges receipt of a copy of this invoice and waives any right it may have to receive from TNZ a copy of any financing statement, financing change statement or verification statement that is registered, issued, or received at any time in relation to this invoice. 
    12. The Buyer will not change its name without giving TNZ written notice of what its new name will be.

    Toyota Customer Satisfaction Survey -  Vehicle Purchase / Delivery

    1. Entry to the promotion is deemed acceptance of these Terms and Conditions.
    2. Employees of Toyota New Zealand Limited, Toyota Financial Services Limited, their advertising agencies, subsidiaries, Toyota dealership staff, and their immediate families are not eligible for the offer.
    3. This Competition commences 12:01am 4 March 2013.
    4. Winners will be drawn in January, April, July and October each year. The entry into the quarterly draw will depend on when your survey is completed and returned to Toyota New Zealand Limited.
    5. Entry into this promotion is deemed consent that you have opted into further communication from Toyota. You will have the ability to opt-out at any time by calling 0800 TOYOTA (0800 869682) or by emailing dialogue@toyota.co.nz.
    6. Entries are limited to one entry per person per day.
    7. To enter, simply text the unique code found on the bottom of the survey card, your 1-5 rating and comments to 203 (eg ABCXYZ 4 I think…).

      Or visit www.toyota.co.nz/feedback and submit the unique code found on the bottom of the survey card, your 1-5 rating and comments (eg ABCXYZ 4 I think…).
    8. Proof of purchase and photo ID may be required to claim the prize.
    9. Standard text costs apply and those charges will be the responsibility of the individual mobile phone owners. Only 021, 022, 029 and 027 mobile phones can participate.
    10. Toyota New Zealand Limited cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.
    11. Your entry goes into a draw to win  one of two "iPad minis" (16GB Wi-Fi) valued at NZD$450 RRP (GST inclusive) each , to be drawn every quarter.
    12. The prize winner will be the first two valid entries randomly drawn from eligible entries received within the quarter.
    13. The prize winner will be notified within 5 working days of the draw and contacted via a call to the phone number provided or that made the entry.
    14. The person whose phone is used to submit the entry is deemed the entrant should any dispute arise.
    15. Prizes are not transferable, exchangeable nor negotiable and are not redeemable for cash.
    16. While this sales promotion scheme will be administered with all reasonable care and skill, if Toyota New Zealand Limited or its designated agents are unable to make contact with any winner within 5 working days of a draw, Toyota New Zealand Limited reserves the right to declare that entry invalid and draw a new winner on the same terms and conditions as the original draw.
    17. Toyota New Zealand Limited reserves the right to substitute prize components of equivalent or greater value if any prize becomes unavailable.
    18. To the greatest extent permitted by law, neither Toyota New Zealand Limited nor any person or party associated with the promotion shall be liable for any loss, damage or injury suffered or sustained (including, but not limited to, consequential loss) as a result of participating in this promotion or using any part of the prize, except for any liability which cannot be excluded by law.
    19. All decisions made by Toyota New Zealand Limited are final and no correspondence will be entered into.
    20. By entering, prize winners agrees to be available for reasonable publicity purposes without compensation, including but not limited to photographs and interviews. Entrants acknowledge that their details may be published in various media.
    21. Any questions regarding this promotion should be directed to 0800 TOYOTA (869682).
    22. Toyota New Zealand Limited reserves the right to change or alter these terms and conditions at any time.
    23. We respect your privacy. If you provide contact details in order to claim a Prize, your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our dealer network to communicate with you about Toyota and Lexus products and services. If you don't wish to receive promotional material, or wish to review or update your details, please contact us on 0800 869 682, at dialogue@toyota.co.nz or write to us at PO Box 46, Palmerston North Central 4440. A more detailed privacy statement is available above or on request.
    24.  

    Customer Satisfaction follow up survey

    1. Entry to the promotion is deemed acceptance of these Terms and Conditions.
    2. Employees of Toyota New Zealand Limited, Toyota Financial Services Limited, their advertising agencies, subsidiaries, Toyota dealership staff, and their immediate families are not eligible for the offer.
    3. This Competition commences 12:01am 1 June 2014.
    4. Winners will be drawn in January, April, July and October each year. The entry into the quarterly draw will depend on when your survey is completed and returned to Toyota New Zealand Limited.
    5. Entry into this promotion is deemed consent that you have opted into further communication from Toyota. You will have the ability to opt-out at any time by calling 0800 TOYOTA (0800 869682) or by emailing dialogue@toyota.co.nz.
    6. Entries are limited to one entry per person per day.
    7. To enter, complete the requested follow up survey after completing your initial customer satisfaction survey and provide your phone number. Simply follow the prompts and respond with your email address.
    8. Proof of purchase and photo ID may be required to claim the prize.
    9. Toyota New Zealand Limited cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.
    10. Your entry goes into the follow up customer satisfaction draw to win an "iPad mini" (16GB Wi-Fi) valued at NZD$450 RRP (GST inclusive), one drawn every quarter.
    11. The prize winner will be the first valid entry randomly drawn from eligible entries received within the quarter.
    12. The prize winner will be notified within 5 working days of the draw and contacted via a call to the phone number provided.
    13. The person whose phone number is provided is deemed the entrant should any dispute arise.
    14. Prizes are not transferable, exchangeable nor negotiable and are not redeemable for cash.
    15. While this sales promotion scheme will be administered with all reasonable care and skill, if Toyota New Zealand Limited or its designated agents are unable to make contact with any winner within 5 working days of a draw, Toyota New Zealand Limited reserves the right to declare that entry invalid and draw a new winner on the same terms and conditions as the original draw.
    16. Toyota New Zealand Limited reserves the right to substitute prize components of equivalent or greater value if any prize becomes unavailable.
    17. To the greatest extent permitted by law, neither Toyota New Zealand Limited nor any person or party associated with the promotion shall be liable for any loss, damage or injury suffered or sustained (including, but not limited to, consequential loss) as a result of participating in this promotion or using any part of the prize, except for any liability which cannot be excluded by law.
    18. All decisions made by Toyota New Zealand Limited are final and no correspondence will be entered into.
    19. By entering, prize winners agrees to be available for reasonable publicity purposes without compensation, including but not limited to photographs and interviews. Entrants acknowledge that their details may be published in various media.
    20. Any questions regarding this promotion should be directed to 0800 TOYOTA (869682).
    21. Toyota New Zealand Limited reserves the right to change or alter these terms and conditions at any time.
    22. We respect your privacy. If you provide contact details in order to claim a Prize, your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our dealer network to communicate with you about Toyota and Lexus products and services. If you don't wish to receive promotional material, or wish to review or update your details, please contact us on 0800 869 682, at dialogue@toyota.co.nz or write to us at PO Box 46, Palmerston North Central 4440. A more detailed privacy statement is available above or on request.

    Toyota Customer Satisfaction Survey - Service Customers

    1. Entry to the promotion is deemed acceptance of these Terms and Conditions.
    2. Employees of Toyota New Zealand Limited, Toyota Financial Services Limited, their advertising agencies, subsidiaries, Toyota dealership staff, and their immediate families are not eligible for the offer.
    3. This Competition commences 12:01am 1 July 2015.
    4. Winners will be drawn in January, April, July and October each year. The entry into the quarterly draw will depend on when your survey is completed and returned to Toyota New Zealand Limited.
    5. Entry into this promotion is deemed consent that you have opted into further communication from Toyota. You will have the ability to opt-out at any time by calling 0800 TOYOTA (0800 869682) or by emailing dialogue@toyota.co.nz.
    6. Entries are limited to one entry per person per day.
    7. To enter, simply text the unique code found on the bottom of the survey card, your 1-5 rating and comments to 203 (eg ABCXYZ 4 I think…).

      Or visit www.toyota.co.nz/feedback and submit the unique code found on the bottom of the survey card, your 1-5 rating and comments (eg ABCXYZ 4 I think…).
    8. Proof of purchase of a service department activity and photo ID may be required to claim the prize.
    9. Standard text costs apply and those charges will be the responsibility of the individual mobile phone owners. Only 021, 022, 029 and 027 mobile phones can participate.
    10. Toyota New Zealand Limited cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.
    11. Your entry goes into a draw to win one $500 Prezzy Card, to be drawn every quarter.
    12. The prize winner will be the first valid entry randomly drawn from eligible entries received within the quarter.
    13. The prize winner will be notified within 5 working days of the draw and contacted via a call to the phone number provided or that made the entry.
    14. The person whose phone is used to submit the entry is deemed the entrant should any dispute arise.
    15. Prizes are not transferable, exchangeable nor negotiable and are not redeemable for cash.
    16. While this sales promotion scheme will be administered with all reasonable care and skill, if Toyota New Zealand Limited or its designated agents are unable to make contact with any winner within 5 working days of a draw, Toyota New Zealand Limited reserves the right to declare that entry invalid and draw a new winner on the same terms and conditions as the original draw.
    17. Toyota New Zealand Limited reserves the right to substitute prize components of equivalent or greater value if any prize becomes unavailable.
    18. To the greatest extent permitted by law, neither Toyota New Zealand Limited nor any person or party associated with the promotion shall be liable for any loss, damage or injury suffered or sustained (including, but not limited to, consequential loss) as a result of participating in this promotion or using any part of the prize, except for any liability which cannot be excluded by law.
    19. All decisions made by Toyota New Zealand Limited are final and no correspondence will be entered into.
    20. By entering, prize winners agrees to be available for reasonable publicity purposes without compensation, including but not limited to photographs and interviews. Entrants acknowledge that their details may be published in various media.
    21. Any questions regarding this promotion should be directed to 0800 TOYOTA (869682).
    22. Toyota New Zealand Limited reserves the right to change or alter these terms and conditions at any time.
    23. We respect your privacy. If you provide contact details in order to claim a Prize, your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our dealer network to communicate with you about Toyota and Lexus products and services. If you don't wish to receive promotional material, or wish to review or update your details, please contact us on 0800 869 682, at dialogue@toyota.co.nz or write to us at PO Box 46, Palmerston North Central 4440. A more detailed privacy statement is available above or on request.
    24.  

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