Making a Claim
Here's a summary of what you can claim and how to claim on your Toyota Warranty or Service Plan.
| 1. What can you claim? |
|
| |
New Vehicle Warranties |
Service Plans |
| Vehicle Repair Costs |
YES |
YES |
NO |
| Breakdown Benefits |
YES |
YES |
NO |
| Vehicle Servicing Costs |
NO |
NO |
YES |
| 2. How much can you claim? |
|
| |
New Vehicle Warranties |
Service Plans |
| Amounts shown are GST inclusive. |
Powertrain
|
Full Mechanical (incl SBT) |
Full
Mechanical + |
Signature Class |
Standard & Platinum |
|
| Vehicle Repair Costs |
$2,750 |
$5,500 |
$8,000 |
No Limit |
No Limit |
N/A |
Breakdown Benefits*
Towing to nearest Toyota dealer |
Fully Covered
|
N/A |
| Further Vehicle Movements / Towing |
$300 |
$300 |
$500 |
$300 |
Platinum: $500 |
N/A |
Accommodation and/or
Rental Vehicle |
$600 |
$600 |
$1000 |
$600 |
Standard: $600
Platinum: $1000 |
N/A |
| Vehicle Servicing Costs |
N/A |
N/A |
N/A |
N/A |
N/A |
Cost of
service used |
* Warranty allowances will only be reimbursed where the owner has met their responsibilities (as outlined in our warranty policy statements) and the breakdown is deemed a warrantable condition. Note there are some conditions on rental and accommodation allowances.
| 3. How do you claim? |
|
Vehicle Repair Costs |
|
1. |
Take your vehicle to the nearest Authorised Toyota Dealer or Service Agent. Locate a dealer |
| |
2. |
Discuss the condition or problem with the dealer including service history details and other relevant information. |
| |
3. |
Dealer will investigate the problem and determine if the condition is covered by warranty. |
| |
4. |
Dealer will discuss the repair and costs with you (including any costs that you may be liable for). |
| |
5. |
Vehicle will be repaired by the dealer. |
| |
6. |
Dealer submits claim for costs covered by warranty to Toyota NZ (Toyota NZ reimburses Dealer). |
| |
7. |
You pay the dealer for any costs that you are liable for. |
Breakdown Benefits |
Towing |
| AA will arrange towing to the nearest Authorised Toyota Dealer or service agent. Please discuss any other vehicle movement / towing costs with our dealer. |
| Accomodation / Rental Vehicle |
| |
1. |
You pay costs directly to accomodation / rental vehicle provider. |
| |
2. |
Complete the reimbursement claim form and attach all original receipts. |
| |
3. |
Send completed form and receipts to: Toyota NZ, PO Box 46, Palmerston North. |
| |
4. |
Toyota NZ will reimburse you up to the claim limits provided the repair is a warrantable condition. |
Vehicle Servicing Costs
(Service Plans Only) |
|
1. |
Take your vehicle to an Authorised Toyota Dealer or Service Agent. Locate a dealer |
| |
2. |
Dealer will discuss the service and costs with you (including any costs not covered by the service plan). |
| |
3. |
Vehicle will be serviced by dealer in accordance with Toyota recommended service schedule. |
| |
4. |
Dealer submits claim for service to Toyota NZ. |
| |
5. |
Toyota NZ reimburses dealer. |
| |
6. |
You pay the dealer for any additional items not covered by the service plan. |