Customer InformationPorts of Auckland report no abnormal levels of radiation on imports
1 June 2011
Toyota New Zealand has received a small number of customer enquiries regarding the potential for radiation contamination on imported vehicles.
There have been a number of measures taken regarding this matter.
We have received re-assuring advice from Ports of Auckland that they have sampled the radiation levels of vehicles arriving from Japan. The result of this was that no abnormal readings were found.
Toyota in Japan have been measuring and recording radiation levels of vehicles, components (for overseas assembly), and service parts since April. These levels are the same as the surrounding air and therefore posing to be no risk to human health.
Toyota have also advised that these measurements are the same as, or lower than, atmospheric radiation levels in major cities outside Japan (i.e. Europe, North America, and Asia).Spencer Morris, General Manager – Customer Services
Information for Toyota customers on vehicle supply
29 April 2011
Toyota New Zealand is now able to more clearly identify the likely impact to its customers of production issues following the recent earthquake and tsunami in Japan.
There will be some delay in delivery for some models over the next three to four months.
Customers considering a purchase can be assured we will do everything we can to manage the situation and reduce any inconvenience. There will be no compromise in the enduring quality of Toyota vehicles during this period. However, it is inevitable that some customers will have to wait longer than normal for their vehicle to arrive.
This difficult supply situation, which is affecting a number of global manufacturers, is a result of damage suffered by key component suppliers located in the devastated areas.
Toyota’s Japan operations have cut production by two thirds in March, and will work at only 50 per cent output until July, when production is expected to begin to return to normal.
Current offers, such as the Toyota Fieldays campaign and Land Cruiser 60th anniversary purchase offer, are not affected, however customers may have to wait longer than usual to take delivery of their vehicle.
We are managing stock availability with each Toyota dealer to minimise impacts to customers – both companies & private purchasers. Parts supply for vehicle repair and maintenance is expected to be near normal.
We and your Toyota dealer will keep you updated with more information as it comes to hand.
Steve Prangnell, General Manager – Vehicle Sales & Operations