Frequently Asked Questions
1. Where can I purchase a new or Signature Class vehicle?
Only Authorised Toyota Dealers are able to stock and sell brand new Toyota and Daihatsu models, and Signature Class used vehicles. Professional, comprehensive nationwide support for you and your vehicle comes from the Toyota dealer network, which comprises of over 45 independently-owned dealerships throughout the country. They provide:
- New & Used Vehicles
- Quality Service
- Genuine Parts & Accessories
- Finance & Insurance
- Extra Care Warranties & Service Plans
- Advice
2. Where can I purchase parts and accessories for my vehicle?
Owning a Toyota or Daihatsu gives you access to an unrivalled parts replacement service. In most cases, replacement parts can either be supplied straight off the shelf at the dealership or delivered overnight from Toyota New Zealand.
Toyota dealers have access to Genuine Parts which are manufactured with the same precision and quality as the original. A wide range of accessories are available to personalise your vehicle, and Toyota New Zealand also stock parts for used imports.
3. How do I get an owner's manual or technical information for my used import?
Any Toyota dealer or authorised agent is able to source information for you. Most owner's manuals and some technical information have been translated from Japanese into English. This information is free of charge for owners of Signature Class vehicles, however a fee applies for non-Signature Class or privately imported vehicles. Note that some manuals may become unavailable once the vehicle reaches a certain age.
4. What type of fuel should I use for my import?
As used imports were specifically designed and manufactured to operate in Japan, we recommend using 95 octane petrol for optimum performance. Some models however, are able to operate on 91 octane petrol. We are able to advise on recommended fuel types for both new and used vehicles if specific vehicle details are provided.
5. How do I know whether a fault with my vehicle is covered by the new vehicle warranty?
Toyota's new vehicle warranty covers any part of your vehicle which becomes defective due to faulty materials or workmanship in manufacture or assembly within 3 years or 100,000 kilometres (whichever occurs first) from the date of original sale.
A Toyota dealer or authorised agent is in the best position to determine whether your vehicle has a manufacturing fault, or if the failure is due to normal wear and tear. As a Toyota or Daihatsu customer, you are obliged to report any fault as soon as you can. Once the Toyota dealer has confirmed that the failure is covered under warranty, they are in the best position to carry out repairs.
6. What is a vehicle safety recall, and how do I know if my vehicle has been subject to one?
A vehicle safety recall is conducted by a vehicle manufacturer in the event of a component failure (or potential failure) that may prevent the driver from controlling the vehicle in a safe and proper manner. Examples of such components include brakes, steering, suspension, headlights, and airbags.
In the event that a Toyota or Daihatsu vehicle needs to be recalled, Toyota New Zealand will contact the current owners of the vehicles it has imported to advise them of the corrective actions required. For vehicles imported by other parties, we will request a list of owners from the Land Transport New Zealand (LTNZ) and follow the same contact procedure. We monitor the completed repairs and will contact owners again if the vehicle has not been fixed within a period of time. Toyota New Zealand's safety recall policy is to support parts and labour costs of any new or used Toyota or Daihatsu vehicle, irrespective of the importing channel.
Click here to find out whether your Toyota or Daihatsu vehicle has been subject to a safety recall.
7. Can I get my vehicle serviced at any garage?
We strongly recommend routine servicing through a member of the Toyota dealer network. Toyota dealerships provide technicians with an extensive education system which is supported by modern diagnostic equipment, computerised data systems, comprehensive service literature and the advice of Toyota's own service specialists.
Other service providers may not have training or expertise with Toyota vehicles and may not use approved diagnostic or repair methods. This could affect the performance and safety of your vehicle and may affect your warranty entitlement.
8. How do I find out about finance or lease options?
Authorised Toyota Dealers, with the backing of Toyota Financial Services, can offer you a wide range of fleet and personal finance options for leasing, purchasing and insuring vehicles. Alternatively, you may wish to contact Toyota Financial Services directly on 0508 GO TOYOTA (468696).
9. What involvement does Toyota have with Daihatsu?
Daihatsu has been a franchised product of Toyota since May 2002. The Toyota dealer network fully supports both new and used Daihatsu models and provides expertise in sales, servicing and parts.
10. Can I get information about Toyota for my assignment on the automotive industry?
The 'Corporate Profile' link within this section of our website contains a profile on Toyota in New Zealand with facts, history, press releases and more. There is a link to global Toyota sites around the world where you can obtain international material.
11. What fuel consumption should I expect from my vehicle?
Fuel consumption is dependent on a range of factors including driver behaviour and operating conditions. For comparative purposes, some New Zealand new models have been tested under controlled conditions and these figures can be found on our website in the specifications section for a particular vehicle. Click here for more information.
12. Why is it that diesel engines require more frequent engine oil changes than the petrol equivalents?
Diesel engines produce larger amounts of carbon, which is suspended in the engine oil. Eventually the build up of carbon will solidify the engine oil so it needs to be changed more frequently.
13. Why is it necessary to replace the coolant inhibitor in my vehicle?
Coolant inhibitor has two properties, anti-freeze and corrosion inhibitor. The anti-freeze component remains over time, however the corrosion inhibitor depletes.
14. What are Biofuels, and why are they being introduced?
Click here for a more comprehensive FAQ section addressing Biofuels and Ethanol.
15. How can I determine if a Statement of Compliance (or order) can be provided by Toyota New Zealand?TNZ will attempt to provide a Statement of Compliance to those who wish to import or export a Toyota/Lexus/Daihatsu vehicle. If a Statement of Compliance certificate is issued for an imported vehicle, a fee of $750 incl GST will be incurred. Vehicles that are sold new in New Zealand by a Toyota dealership that require a Statement of Compliance will incurr no charge.
Please call 0800 TOYOTA to determine if a Statement of Compliance can be provided for your Toyota.