About Toyota New Zealand


New Vehicles 
    
Toyota New Zealand (TNZ) imports and wholesales Toyota and Lexus new vehicles sourced from Japan, Australia, England and Thailand. 
    
 
Used Vehicles 
    
TNZ imports used Toyotas purchased in Japan and certifies them to specific standards at its Thames Vehicle Operations Centre.  Ex-lease Toyotas originally sold new in New Zealand are refurbished at Thames and sold as Signature Class.  Toyota vehicles from both sources are then re-marketed under the Signature Class brand. 
    
 
Parts and Accessories 
    
Toyota Genuine Parts and Accessories are supplied from TNZ's Palmerston North distribution centre. 
    
 
Customer Reassurance Products
    
No Worries Warranties and Service Plans for Toyota vehicles. 
  
Toyota Financial Services supplies a variety of financial products including conventional hire purchase and leasing.  
    
Toyota Vehicle Insurance is also available to Toyota owners. 
   
 
Service & Technical Training 
    
New and Signature Class Toyota's are sold with a warranty offering peace of mind motoring.  Technical support is available to our franchise outlets via our Service and Training centres. 
    
 
Customer Dialogue
    
 
Customer assistance from 8:30am to 5:30pm Monday to Friday and 8:30am to 4pm Saturday. 


Business: Meeting the motoring needs of New Zealanders with Toyota products and services
  
Business Objectives

• To assert leadership in Customer Satisfaction to ensure "Customers for Life"  
• To provide products and services of superior quality and best overall value  
• To play a leading role in New Zealand's vehicle market  
• To generate prosperity for the Company's shareholder, staff and dealers

Business Objectives 

• Foster a corporate culture that values people and honours individuality while promoting teamwork  
• Meet the needs of customers in partnership with Toyota Financial Services and an independently owned dealer network  
• Focus on putting the customer at the centre of the business 
• Conduct operations with innovation, efficiency and integrity  
• Be a leading contributor to the New Zealand community under the "Believe" umbrella